error message when using Using Universe as a DS

[Former Member]

Hi Team,

Web intelligence Rich Client --> Universe --> Available Universe --> Adding the selected objects   --> Refresh

Then i/m getting the below error. Could you please help me on this issue.

Regards

Raghu

[Former Member]

Raghu,

Check if its due to universe connection having  time out set for n minutes or disconnect after each transaction in Advanced connection parameters

Try to increase the pool timeout to 20-30 mins  or choose option "keep the connection active during whole session" and see if you still have the same issue, try avoiding the second option if the time increase works as the second option may hit performance adversely.

Were you able to test the connection successfully from Universe?  What is the middle ware used in the Universe connection? Are you using Single sign on in the universe connection?

Thanks

Mallik

[Former Member]

Hi Mallik,

We tried you option still same error. And in the error it was connecting to wrong IP address which i was blured in the above screenshot. Could you please help us where to change that IP..

Regards

Raghu

[Former Member]

Hi Raghu,

Were you able to test the connection successfully from Universe?  What is the middle ware used in the Universe connection? Are you using Single sign on in the universe connection?

Please use the below steps  to update the IP address of server, if its a regular BW appserver/message server connection in the universe

Import the Universe

On File>Paramaters>Definition tab Click on edit Connection

This would get you to the Connection details including App server/message server IP, so you can update the IP and Click Next and Finish on subsequent screens.

Save and Export the universe

Thanks

Mallik

[former_member188911]

The connection information is hardcoded in the universe, you must ask who designed the universe to adjust the ip address to the right one, save and export the universe again to the enterprise

thanks

SC