SAP Travel Expense Approval Mobile App issue : Expense reports are not showing

[Former Member]

Hi Experts,

I am having issue in SAP TRAVEL EXPENSE APPROVAL Mobile App for IOS device. Existing Travel Expense reports are not showing in the App.

I maintained neccessary settings for running the App. But still i couldn't able to see the expense reports.

Please check the image for more details and suggest what more steps need to perform further to resolve this issue.

Regards,

Srinivasan

[masa_139 · Accepted solution]

Is there any workitem in his/her inbox? Logon to ERP and check the inbox. Transaction SBWP.

[Former Member · Accepted solution]

Hi Masayuki,

There is no workitems in the SAP Inbox.

Regards,

Srinivasan

[masa_139 · Accepted solution]

In that case, you never get any data in the app. The user should have a workitem in his/her inbox.

[Former Member · Accepted solution]

Hi Masayuki,

By using SAP Travel Expense Report App, I am creating Expense Report. After Pressing Send for approval button in the App. The Trip status changed into 'Released for Approval' in GUI. But there is no workitems in Manager Inbox.

Please suggest neccesary workflow settings.

Regards,

Srinivasan

[masa_139 · Accepted solution]

You can check workitems in the transaction SWI2_FREQ.

If there is no workitem, you have to configure workflow or organization model. It is a job for HCM setting. You can get help from HCM community.

[Former Member · Accepted solution]

Hi Masayuki,

I configured workflow. Now i can able to see workitems in User Outbox and Agent's Inbox.. But i didnt get those workitems in the APP(SAP TRAVEL EXPENSE APPROVAL) by login with Agent's passcode details. Please suggest what settings needed to make further to solve my issue.

Regards,

Srinivasan

[Former Member · Accepted solution]

Hi Masayuki,

Now workitems are in Manager Inbox. In GUI, Manager can able to approve the expense report. But through SAP Travel Expense Approval App , Manager couldn't perform those because App is showing 0 Expense Reports. I made all the neccessary settings for the App. But still it is showing empty.

Give some tips to resolve this issue [Please].

Regards,

Srinivasan

[masa_139 · Accepted solution]

In that case, I would test OData with Gateway Client. Transaction is /IWFND/GW_CLIENT.

[Former Member · Accepted solution]

Hi Masayuki,

Thanks for your replies.

I added rule 68 in SAP Workflow WS20000040 for trip facts decision and approve decision. Now i can able to see the workitems in the APP. But while clicking Trip facts are consistent button in App. I am getting 'Type of data container returned by DPC is wrong. Structure is expected.' error in Gateway error log.

But in GUI, Manager can able to perform approving workitems fine. Please suggest what action I have to make further to solve my issue.

Regards,

Srinivasan

[masa_139 · Accepted solution]

Please remember if you get some error, go to /IWFND/ERROR_LOG.

check the call stack and set break point.

What is the Support Package level for the travel expense add-on?

[Former Member · Accepted solution]

Hi Masayuki,

I corrected the last error. Now in my App, I can able to perform first decision only (Trip facts are consistent). I didnt get second decision(Approve decision). First decision gets called for two times. If  I click Trip facts are consistent button in both times, The Trip gets approved.

I am wondering how trip gets approved without clicking approval button. I assigned Agent for both decisions as same manager ID. I am using standard SAP Workflow WS20000040. In GUI, Manager can able to perform both decisions.

Regards,

Srinivasan

[masa_139 · Accepted solution]

Please share info what was wrong.  It is important for sharing solutions.

Regarding some workflow issue, I guess ERP behaves that way. Can you test the approval scenario in ERP without Mobile UI? Is there any approval steps difference?

[Former Member · Accepted solution]

Hi Masayuki,

I copied workflow WS20000040 into a custom workflow and deleted the 'Check Trip Facts' decision part .Then I activated my custom workflow in Event Type Linkage and deactivated the standard workflow WS20000040. Now In GUI i can able to get only Approve decisions in Manager Inbox.

I have made the mobile settings for my custom workflow also in S_BCE_68002307. I assigned proper task TS20000131. But while running my APP. Still I am getting the 'Trip facts are consistent' button and 'Reject reimbursement of travel expenses' button. If i click Trip facts are consistent button, The trip gets approved.' I am wondering why 'approve' text comes like 'trip facts are consistent'. Reject Text is coming correctly.

If i check the graphical log of the executed workitem, It is showing After Trip creation it is going to Approve decision and then set status as approved.

Please suggest any more settings needed for my custom workflow to work fine in Mobile APP.

Regards,

Srinivasan

[Former Member · Accepted solution]

Hi Masayuki,

I was able to resolve the issue. I reinstalled my mobile app, Now I can able to approve my trip from mobile APP.

Thanks for your help!

Regards,

Srinivasan

[Former Member · Accepted solution]

Hi Masayuki,

Manager can able to reject the trip with comments so that the mail is reaching employee . But for approve with comments, Employee didnt get any mail regarding approval but the trip gets approved.

Please check the attached document for the status set (PersNr.******* is locked. Please unlock). Task : TS20000130 is background processing (Status Set).

Please suggest what I can make further to solve this mail issue. I used FM:HR_EMPLOYEE_DEQUEUE also to unlock the Personnel no. But still employee couldnt able to get the approval mail from the manager. But for Reject, Employee is getting notification.

Regards,

Srinivasan

[masa_139 · Accepted solution]

What is the step No. for sending email in your custom workflow? What is the status of the step?

[Former Member · Accepted solution]

Hi Masayuki,

I copied the standard workflow WS20000040 into a custom workflow and deleted only the trip facts decision step, Others are same like WS20000040 only. I assigned agent to the task : TS20000131 (Approve Trip Facts). I got notification mail for reject . But for Approve I didn't get any notifications. Step 421 (Set trip status approved) is the status step. The trip gets approved but new status also getting set (Persnr **** blocked. Please Unlock). 

For more information, Please check the image in my last reply.

Regards,

Srinivasan

[masa_139 · Accepted solution]

It is correct behavior, because your custom template does not have a step for sending email for approve.

[Former Member · Accepted solution]

Problem is solved now. so I am closing this thread. Thanks masayuki for your help.

I configured custom workflow and enable it and I maintained the necessary settings in the transaction S_BCE_68002307  for my custom workflow for the mobile App. So that I can able to see the workitems in the mobile app.

Note : After doing any changes in the workflow, We should reinstall the mobile App

because the application needs to re-download the customizing information in order to apply
the changes we made in the backend.

Regards,

Srinivasan

[Srikanth02]

Hi Srinivasan,

I am working on the Travel expense report mobile app and I am not able to see most of the fields in the app. Can you please guide how to make it work.

This is very urgent.

Thanks

S.Srikanth

[Former Member]

Hi Srikanth,

Can you please provide me the screeshot and bit more information regarding fields while creating trip or receipt.

Regards,

Srinivasan

[Srikanth02]

Hi srinivasan..... I couldnt get into scn as it is currently down. Can you send me your email id.. or send me test mail to srikanthvenkat1983@gmail.com so that I can send screenshot. Need your help.

Regards.

Srikanth

[Srikanth02]

Hi Srinivasan,

When I  am trying to enter the expense details, the fields are not showing. Please find attached screenshot

Thanks in advance.

Regards,

S.Srikanth

[Srikanth02]

Hi Srini,

Your help would be appreciated.

Regards,

S.Srikanth

[Former Member]

Hi Srikanth,

Better start a new thread, So that you may get more suggestions regarding your issue.

First create trip using App (Enter all the mandatory fields and click send button), Then open the trip, You can see view expenses text, click the view expenses text then select receipt manually button and then enter your expense type and amount and click send button, Then only expense will add to your Trip.

Please try the above steps and let me know if you are facing any issue.

Regards,

Srinivasan

[Former Member]

Hi Srinivasan,

Also, on Netweaver Gateway, goto transaction and expand till SPRO->SAP Netweaver->Gateway-> OData Channel Developement with IW_BEP -> Service Validation and execute Validate Service

In the service documentation Identifier, please provide : ZEXPENSEREPORT_0001

and execute it will provide few more information about the errors

Regards,

Srinivas Divakarla

[Former Member]

Hi Srinivas,

I done with the steps mentioned by you. Please check the error log below. Please suggest what to do further.

Regards,

Srinivasan

[Former Member]

Hi Srinivasan,

What I think is in your backend you havent configured the steps which are related to attachments, by the way are you able to attach a document in the backend with the SAP GUI ?

by any chance you have activate odata service also?

can you also see the transaction /IWFND/ERROR_LOG at netweaver gateway, it will detailed information.

Regards,

Srinivas Divakarla

[Former Member]

Hi Srinivas,

Actually I am using SAP Travel Expense Report Mobile APP to create travel expense report and SAP Travel Expense Approval App to approve the Expense Reports.

I done with settings for BUS2089. By running SAP Travel Expense Report Mobile APP, Expense details are added to the Trip but not with attachments in Backend (PR05).

I didnt activate Odata service and also I didnt get any error logs in /IWFND/ERROR_LOG at netweaver gateway.

Regards,

Srinivasan