ITSM: Paste Screenshots into Incident

[JMorozowski]

Is there a way to paste screenshots or photos directly into the incident without the users having to first save them to their desktop and then uploading them as an attachment?

[vervinckt_joyca · Accepted solution]

Dear Jon,

I have also been looking for this functionality. There are already some discussions about this, but they all come down to the same answer: it's not possible, you need to use the "add attachment" button and upload a saved document.

For your information, these are the existing discussions:

http://scn.sap.com/thread/920978

http://scn.sap.com/thread/3288783

http://scn.sap.com/message/9224794

=> this discussions suggests a method that could solve this issue, but it seems to me that this method only creates a new screenshot of the current screen at the moment of the creation of the ticket, and adds that.

As far as I know, nothing about this has been added in recent support packs. But this could really be a helpful functionality!

[JMorozowski · Accepted solution]

Joyca,

Thanks for the information.  Your answer is exactly what I assumed, but I just wanted to reach out to the community to double check.

Regards,

Jon