GRC 10 LDAP query issue at the root node

Hello,

We are unable to do a search based on root node after successful LDAP integration but if we add a particular OU within the base entry then we are able to search the users for that specific OU. Specifying a specific OU is not the right solution as we have different OU for North America, Europe,

Latin America etc. regions. We need to specify the root node so that it will search for all the users in different region. We are getting the below operation failed error when we don't specify OU in the base entry.

Operation failed

Message no. LDAPRC001

Diagnosis

This is an error message that is triggered by the directory server.

It is not possible to analyze the error in the SAP system.

Procedure

Check the log files for the directory server (if they exist), to see if they
contain more information.

Please let us know if you guys have faced this situation and what was the resolution.

Thanks,

Gautam.