on 06-17-2013 2:13 PM
Hello, this is about Incident management in Solution manager. I have lots of incidents which are solved but not acknowledged by users or a waiting for a user action. Is there a standard function to send reminder mails to the users ?
best regards
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Hi Matthias,
The following thread has picked up on this same question, and it has some interesting answers:
http://scn.sap.com/thread/3400139
Kind regards,
Joyca
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Hello,
I was also wondering if this was possible.
For example if a ticket is in status "customer action", and after one week it is still in "customer action", it is possible to send a reminder mail automatically?
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