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Former Member

Business Objects 4.0 SP6 Version management error

I recently installed Business Objects 4.0 SP6 and everything seems to be running fine except Promotion management and Version management. When I log onto the CMC and go to Promotion management the following error shows up:

Sorry, Promotion management application is unable to process your request.: Please check you have sufficient rights to perform this operations.

All the servers are up and running and when I go to the CMC / Applications / Version Management settings / Test VMS / I get a successful response.

Any ideas why this feature is not working or how I need to configure?

Anthony

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6 Answers

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    Former Member
    Jun 25, 2013 at 03:49 PM

    So I finally resolved the issue with SAP Technical support. The issue came down to security and access. Although I was a local admin on the server my access was still limited so I had to get the appropriate Administrator level access to install the application correctly.

    Outcome: Make sure you have administrator level rights (same as whomever installed the OS) in order to do the install correctly.

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    • Former Member Former Member

      Sree, I had to re-install the entire application with the renewed Administrator level access. At this current company there are various levels of administrator access, which I was not aware of. Essentially to do the correct install you need to have the same access rights as the Admin that installed the operating system.

      Anthony

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    Former Member
    Jun 14, 2013 at 06:53 AM

    Hi Anthony,

    I have the same issue but a bit different. My Promotion management is working correct, but my version management is also showing the same error message.

    If you go to "applications>promotion management>LCM Override Settings" -> do you get an error message? (java null pointer exception - Error 500)

    Best Regards,

    Benni

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    • Former Member

      Benni, I've seen the error but it doesn't remain there. I don't believe this is causing me any problems.

      Anthony

  • Jun 14, 2013 at 09:50 AM

    I have a problem with version management too. After testing the connection in CMC ( CMC / Applications / Version Management settings / Test VMS /) i get "the hostname is incorrect enter a valid hostname". I try it with localhost, local ip, server name but the result is same. Any ideas?

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  • Jun 14, 2013 at 11:07 AM

    Hi Anthony,

    Did u logged with 'administrator' account?

    make sure LCM and Promotions folders are exist. 

    Regards,

    Pavan

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    Former Member
    Jul 05, 2013 at 11:38 AM

    Hello,

    I've got the same problem. However the SP 6 installation was conducted with the same administrator level rights. I tried to install the SP6 again by using as well the right mouse click --> run as administrator, but still the same problem. Is there any onther cause for the problem?

    thanks in advance, matthias

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    • Former Member

      Matthias, you need to see if there are different levels of administrator access. You need to have the same level of access as the system admin who installed the operating system. Anything lower will cause this issue to occur. And make sure to always perform the install with 'run as administrator'.

      Anthony

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    Former Member
    Aug 18, 2013 at 10:01 AM

    I have the same problem. I have run the setup program as administrator when installing BOE.I checked the folder LCM and promotion job,The CUID is right.

    BOE version :BI 4 sp7,OS:windows server 2008

    When I log in CMC as administrator, the error is still exist.

    Sorry, Promotion management application is unable to process your request.: Please check you have sufficient rights to perform this operations.

    If you have resolved the problem,Please let me know the detail.Thanks.

    Regards

    Ivan

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    • HI All,

      Any body got the solution for this...

      In my case promotion management tool was working fine till last day and suddenly it throws the error "Sorry, Promotion management application is unable to process your request, failed to get the dependencies".

      Using administrator account.

      Regards,

      LKumar