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Printer Setting for Report Shipping

Dear Experts,

As per the complaint from customer, they are getting "Colored" and " Single Sided" print of MSDS print on the printer when printing automatic by SAP as a part of SDS Shipping.

I did a checking of printer driver and printer setting - there it is "Black & White Print" & " Double " side is set.

Moreover, when I open a SDS from CG54 and give a print on same printer, it is coming as "Black & White Print" & " Double"

but when the print is coming automatically as a part of Report Shipping process then it is coming as "Colored" and " Single Sided"...

Do we have any kind of Printer setting in Report Shipping configuration area?

Kindly Advise.

Thanking You,



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2 Answers

  • Best Answer
    Posted on Jun 13, 2013 at 08:00 PM

    Dear Amol

    this is a long story. I will try to summerize it only on high level (and frankly speaking it is long ago there if have had a "similar" topic on the desk):

    Automatic SDS shipment: based on your customizing set up here the "print" is routed to a printer; in doing so a WWI server is used before that to do the "final report"; you can not discuss your topic without discussing both topics.

    Now there a number of questions which need to be answered:

    1.) which printer is used to do the joNB? is it always the same one (normally not)

    2.) which printer settings are there in SAP (if i remember correct it is not an easy job got "prepare" the printer in connection with SAP

    3.) ... and a lot of further issues

    Second: the whole topic depends on set up of WWI server farm etc.. Any WWi server need to have the same set up (and there is an exit which could be used to something special; but I do not know if you have used it)

    We need to differentiate a little bit your second topic (and I am sorry it is long ago there I need to dig such "deep").

    If you use CG54 and "print" the final report via SAP (as MAN_CALL) I am not sure if you local SAP gui (client) set up does have some printer effects; but normally it should not happen, as you use the same SAP printer as in the SDS distribution

    Conclusion: to get the topic solved you will need to invest a lot of time (be aware of the fact that the effect can be different on dev, qual, prod etc.).

    But I "struggle" a little bit (it is to long ago) and may be same local client set up has effect on printing;

    But may be my hints help you to start the analysis and excluding "reasons".


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  • Posted on Aug 21, 2013 at 12:49 PM

    The relevant printer setting is the one which is configured for the WWI service user on the WWI Server.

    So logon to the WWI Server using the user account which is used to run the WWI services.

    Do the necessary settings at the printer.

    If you have several WWI servers, you need to do it on each machine.

    You need to know that printer settings are user specific in Windows.

    After executing the settings restart the WWI services.

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