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Jun 10, 2013 at 04:11 PM

SAP Solution Manager 7.1 Installation Error during start instance

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Hi all,

I'm installing SAP Solution Manager 7.1 (Windows x64 & SQL Server version). Installation stops at step 23/46 (START INSTANCE) with the following message:

An error occurred while processing option SAP Solution Manager 7.1 Support Release 1 > SAP Systems > MS SQL Server > Central System > Central System( Last error reported by the step: ABAP processes of instance SM2/DVEBMGS00 [ABAP: UNKNOWN] did not start after 10:10 minutes. Giving up.). You can now:

  • Choose Retry to repeat the current step.
  • Choose Log Files to get more information about the error.
  • Stop the option and continue with it later.

Log files are written to C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS.

Log is the following:

TRACE 2013-06-07 15:55:31.181 [iaxxclib.cpp:188] CLib::load()

Opened sylib722.dll

TRACE 2013-06-07 15:55:31.181

exe dir is C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325

TRACE 2013-06-07 15:55:31.319

MessageLib initialized successfully.

INFO 2013-06-07 15:55:31.322 [synxcpath.cpp:814] CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Users\Administrator\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel_test_07_Jun_2013_15_55_31.

INFO 2013-06-07 15:55:31.323 [synxcfile.cpp:427] CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler) lib=syslib module=syslib

Removed file C:\Users\Administrator\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel_test_07_Jun_2013_15_55_31.

TRACE 2013-06-07 15:55:31.325 [syxxclogbook.cpp:225] PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath) lib=syslib module=syslib

Initialized SAP kernel tracing to file C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel

TRACE 2013-06-07 15:55:31.328 [iaxxclib.cpp:188] CLib::load()

Opened C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325/iaguieng722.dll

TRACE 2013-06-07 15:55:31.334 [syxxclogbook.cpp:225] PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath) lib=syslib module=syslib

Initialized SAP kernel tracing to file dev_sap_kernel

TRACE 2013-06-07 15:55:34.139 [synxcuser.cpp:2173] CSyUserImpl::isExistingOnOS() lib=syslib module=syslib

existence check for user Administrator returned true.

TRACE 2013-06-07 15:55:34.139 [syxxccache.cpp:421] CSyAccountCache::addToCache(const IaPtr<CSyAccountImpl> account) lib=syslib module=syslib

inserted account (Administrator, S-1-5-21-1133399691-2969636580-3956615145-500, USER) into the accountcache.

TRACE 2013-06-07 15:55:34.139 [synxccuren.cpp:931] CSyCurrentProcessEnvironmentImpl::setEnvironmentVariable(const iastring & 'SAPINST_JRE_HOME', const iastring & 'C:/Users/ADMINI~1/AppData/Local/Temp/2/sapinst_exe.2976.1370613325/jre') lib=syslib module=syslib

Environment variable SAPINST_JRE_HOME set to value 'C:/Users/ADMINI~1/AppData/Local/Temp/2/sapinst_exe.2976.1370613325/jre'.

INFO 2013-06-07 15:55:35.151 [synxcpath.cpp:814] CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Users\Administrator\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel_test_07_Jun_2013_15_55_35.

INFO 2013-06-07 15:55:35.152 [synxcfile.cpp:427] CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler) lib=syslib module=syslib

Removed file C:\Users\Administrator\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel_test_07_Jun_2013_15_55_35.

TRACE 2013-06-07 15:55:35.412

exe dir is C:/Users/ADMINI~1/AppData/Local/Temp/2/sapinst_exe.2976.1370613325

INFO 2013-06-07 15:55:35.420 [synxcpath.cpp:814] CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Program Files\sapinst_instdir\x.

INFO 2013-06-07 15:55:35.420 [synxcfile.cpp:427] CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler) lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\x.

TRACE 2013-06-07 15:55:35.423 [iaxxclib.cpp:188] CLib::load()

Opened C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325/iakdblib722.dll

TRACE 2013-06-07 15:55:35.423

SAPinst build information:

--------------------------

abi version : 722

make variant: 720_REL

build : 1405994

compile time: Apr 29 2013 18:21:07

TRACE 2013-06-07 15:55:37.389 [iaxxgenimp.cpp:456] CGuiEngineImp::showDialog()

showing dlg diProductChoice

TRACE 2013-06-07 15:55:37.408 [iaxxgenimp.cpp:478] CGuiEngineImp::showDialog()

<dialog sid="diProductChoice">

<title>Welcome to Software Provisioning Manager 1.0</title>

<dialog/>

TRACE 2013-06-07 15:55:39.592

Start client logon ...

TRACE 2013-06-07 15:55:39.592

Connection request to guiengine backend by host child process at (576:580)

TRACE 2013-06-07 15:55:39.635

GUI Protocol version is 3.1

TRACE 2013-06-07 15:55:39.635

Send connect information

TRACE 2013-06-07 15:55:39.636

client connected from child process at (576:580)

TRACE 2013-06-07 15:55:39.775

Client successfully logged on from child process at (576:580)

TRACE 2013-06-07 15:55:42.304 [iaxxgenimp.cpp:1259] CGuiEngineImp::acceptAnswerForBlockingRequest

Waiting for an answer from GUI

TRACE 2013-06-07 15:55:53.72 [iaxxdlghnd.cpp:97] CDialogHandler::doHandleDoc()

CDialogHandler: ACTION_NEXT requested

TRACE 2013-06-07 15:55:53.72 [iaxxcdialogdoc.cpp:210] CDialogDocument::submit()

<dialog sid="diProductChoice">

<dialog/>

INFO 2013-06-07 15:55:53.122 [synxcpath.cpp:814] CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\x.

INFO 2013-06-07 15:55:53.122 [synxcfile.cpp:427] CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler) lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\x.

TRACE 2013-06-07 15:55:53.164 [iaxxgenimp.cpp:456] CGuiEngineImp::showDialog()

showing dlg diRestartOrCancel

TRACE 2013-06-07 15:55:53.165 [iaxxgenimp.cpp:478] CGuiEngineImp::showDialog()

<dialog sid="diRestartOrCancel">

Dialog does not contain standard input handler, so the backend is not able to generate a log entry

<dialog/>

TRACE 2013-06-07 15:55:53.165 [iaxxgenimp.cpp:1259] CGuiEngineImp::acceptAnswerForBlockingRequest

Waiting for an answer from GUI

TRACE 2013-06-07 15:55:59.014

current working directory is C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS

INFO 2013-06-07 15:55:59.25 [synxcpath.cpp:814] CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Program Files\sapinst_instdir\x.

INFO 2013-06-07 15:55:59.25 [synxcfile.cpp:427] CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler) lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\x.

TRACE 2013-06-07 15:55:59.27 [syxxcfile.cpp:163] CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dev_sap_kernel, m_realNodeType: 2}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const lib=syslib module=syslib

Target file exists and (mode & ISyNode::EXISTING) ==> I will copy/move.

INFO 2013-06-07 15:55:59.28 [synxcfile.cpp:427] CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler) lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\dev_sap_kernel.

TRACE 2013-06-07 15:55:59.28 [syxxcnode.cpp:490] CSyNodeImpl::move(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS, ISyNode::CopyMoveMode_t 0x3) lib=syslib module=syslib

Moved C:/Users/Administrator/AppData/Local/Temp/2/sapinst_exe.2976.1370613325/dev_sap_kernel to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dev_sap_kernel

TRACE 2013-06-07 15:55:59.29 [syxxcfile.cpp:163] CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dev_sap_kernel, m_realNodeType: 2}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const lib=syslib module=syslib

Target file exists and (mode & ISyNode::EXISTING) ==> I will copy/move.

INFO 2013-06-07 15:55:59.30 [synxcfile.cpp:427] CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler) lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\dev_sap_kernel.

TRACE 2013-06-07 15:55:59.30 [syxxcnode.cpp:490] CSyNodeImpl::move(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS, ISyNode::CopyMoveMode_t 0x3) lib=syslib module=syslib

Moved E:/Installation Files/SAP Solution Manager/Software Provisioning Manager 1.0 SP 02 for NW 7.0x/SW/dev_sap_kernel to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dev_sap_kernel

TRACE 2013-06-07 15:55:59.31 [syxxclogbook.cpp:225] PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath) lib=syslib module=syslib

Initialized SAP kernel tracing to file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\dev_sap_kernel

TRACE 2013-06-07 15:55:59.031

exe dir is C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325

TRACE 2013-06-07 15:55:59.032

exe dir is C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325

TRACE 2013-06-07 15:56:00.151

Running with toplevel file C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/toplevel.xml

TRACE 2013-06-07 15:56:00.169

Component version information: lmti_008_REL (CL 114333)

TRACE 2013-06-07 15:56:00.173 [syxxcfile.cpp:123] CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst_dev.1.log, m_realNodeType: 8}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const lib=syslib module=syslib

Target node does not exist and (mode & ISyNode::MISSING) ==> I will copy/move.

TRACE 2013-06-07 15:56:00.173 [syxxcnode.cpp:490] CSyNodeImpl::move(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst_dev.1.log, ISyNode::CopyMoveMode_t 0x3) lib=syslib module=syslib

Moved C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst_dev.log to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst_dev.1.log

TRACE 2013-06-07 15:56:00.177 [syxxcfile.cpp:123] CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst.1.log, m_realNodeType: 8}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const lib=syslib module=syslib

Target node does not exist and (mode & ISyNode::MISSING) ==> I will copy/move.

TRACE 2013-06-07 15:56:00.177 [syxxcnode.cpp:490] CSyNodeImpl::move(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst.1.log, ISyNode::CopyMoveMode_t 0x3) lib=syslib module=syslib

Moved C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst.log to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst.1.log

TRACE 2013-06-07 15:56:00.328

Using custom value info for property SAPINST_MESSAGE_CONSOLE_THRESHOLD.

TRACE 2013-06-07 15:56:00.332

Running with keydb file C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.xml

TRACE 2013-06-07 15:56:00.332

Running with dialog file C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dialog.xml

TRACE 2013-06-07 15:56:00.460 [syxxcfile.cpp:123] CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml, m_realNodeType: 8}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const lib=syslib module=syslib

Target node does not exist and (mode & ISyNode::MISSING) ==> I will copy/move.

TRACE 2013-06-07 15:56:00.460 [synxcfile.cpp:529] CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const lib=syslib module=syslib

Copying file C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.xml to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml

INFO 2013-06-07 15:56:00.482 [synxcfile.cpp:729] CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const lib=syslib module=syslib

Copied file 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.xml' to 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml'.

TRACE 2013-06-07 15:56:00.679 [syxxcfile.cpp:123] CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml, m_realNodeType: 8}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const lib=syslib module=syslib

Target node does not exist and (mode & ISyNode::MISSING) ==> I will copy/move.

TRACE 2013-06-07 15:56:00.679 [synxcfile.cpp:529] CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const lib=syslib module=syslib

Copying file C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.xml to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml

INFO 2013-06-07 15:56:00.698 [synxcfile.cpp:729] CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const lib=syslib module=syslib

Copied file 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.xml' to 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml'.

TRACE 2013-06-07 15:56:00.845 [kdxxctaco.cpp:224] CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

CKdbTableContainerImpl::syncToContainerFile start ...

TRACE 2013-06-07 15:56:00.853 [kdxxctaco.cpp:256] CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

after creating out stream

TRACE 2013-06-07 15:56:00.857 [kdxxctaco.cpp:290] CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

CKdbTableContainerImpl::syncToContainerFile stop ...

TRACE 2013-06-07 15:56:01.22 [kdxxctaco.cpp:224] CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

CKdbTableContainerImpl::syncToContainerFile start ...

TRACE 2013-06-07 15:56:01.31 [kdxxctaco.cpp:256] CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

after creating out stream

TRACE 2013-06-07 15:56:01.35 [kdxxctaco.cpp:290] CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

CKdbTableContainerImpl::syncToContainerFile stop ...

TRACE 2013-06-07 15:56:01.401

SAPinst was started using commandline: C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\sapinst.exe

TRACE 2013-06-07 15:56:01.402

SAPinst properties are :

SAPINST_CHECK_PACKAGES=false

SAPINST_CONTROL_URL=control.xml

SAPINST_DIALOG_PORT=21212

SAPINST_DIALOG_URL=dialog.xml

SAPINST_EXE=SAPINST_EXE

SAPINST_JSLIB_TRACE=NW,NWUsers,OraCom,NWCTC,ClusterMgt,SystemIdentity,NetworkMgt

SAPINST_KEYDB_URL=keydb.xml

SAPINST_MESSAGE_CONSOLE_THRESHOLD=info

SAPINST_MESSAGE_URL=.

SAPINST_PACKAGES_URL=packages.xml

SAPINST_RESOURCE_URL=resourcepool.xml

SAPINST_SAVE_INPUT=true

SAPINST_SCAN_DEVICES=false

SAPINST_SKIP_DIALOGS=false

SAPINST_TOPLEVEL_URL=toplevel.xml

SAPINST_USE_ADVANCED_JS_HANDLING=true

SELFEXTRACTOR_EXECUTABLE_NAME=E:/Installation Files/SAP Solution Manager/Software Provisioning Manager 1.0 SP 02 for NW 7.0x/SW/sapinst.exe

Did anyone have the same problem ? Did someone find a solution for this error? I checked some notes about extending memory (system was 4 GB RAM and now is 6 GB RAM), but problem persists.

Thanks all for support!