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SAP Solution Manager 7.1 Installation Error during start instance

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Former Member

on ‎06-10-2013 5:11 PM

0 Kudos

Hi all,

I'm installing SAP Solution Manager 7.1 (Windows x64 & SQL Server version). Installation stops at step 23/46 (START INSTANCE) with the following message:

An error occurred while processing option SAP Solution Manager 7.1 Support Release 1 > SAP Systems > MS SQL Server > Central System > Central System( Last error reported by the step: ABAP processes of instance SM2/DVEBMGS00 [ABAP: UNKNOWN] did not start after 10:10 minutes. Giving up.). You can now:

  • Choose Retry to repeat the current step.
  • Choose Log Files to get more information about the error.
  • Stop the option and continue with it later.

Log files are written to C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS.

Log is the following:

TRACE  2013-06-07 15:55:31.181 [iaxxclib.cpp:188]
       CLib::load()

Opened sylib722.dll

TRACE  2013-06-07 15:55:31.181

exe dir is C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325

TRACE  2013-06-07 15:55:31.319

MessageLib initialized successfully.

INFO   2013-06-07 15:55:31.322 [synxcpath.cpp:814]
       CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Users\Administrator\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel_test_07_Jun_2013_15_55_31.

INFO   2013-06-07 15:55:31.323 [synxcfile.cpp:427]
       CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
       lib=syslib module=syslib

Removed file C:\Users\Administrator\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel_test_07_Jun_2013_15_55_31.

TRACE  2013-06-07 15:55:31.325 [syxxclogbook.cpp:225]
       PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath)
       lib=syslib module=syslib

Initialized SAP kernel tracing to file C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel

TRACE  2013-06-07 15:55:31.328 [iaxxclib.cpp:188]
       CLib::load()

Opened C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325/iaguieng722.dll

TRACE  2013-06-07 15:55:31.334 [syxxclogbook.cpp:225]
       PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath)
       lib=syslib module=syslib

Initialized SAP kernel tracing to file dev_sap_kernel

TRACE  2013-06-07 15:55:34.139 [synxcuser.cpp:2173]
       CSyUserImpl::isExistingOnOS() lib=syslib module=syslib

existence check for user Administrator returned true.

TRACE  2013-06-07 15:55:34.139 [syxxccache.cpp:421]
       CSyAccountCache::addToCache(const IaPtr<CSyAccountImpl> account)
       lib=syslib module=syslib

inserted account (Administrator, S-1-5-21-1133399691-2969636580-3956615145-500, USER) into the accountcache.

TRACE  2013-06-07 15:55:34.139 [synxccuren.cpp:931]
       CSyCurrentProcessEnvironmentImpl::setEnvironmentVariable(const iastring & 'SAPINST_JRE_HOME', const iastring & 'C:/Users/ADMINI~1/AppData/Local/Temp/2/sapinst_exe.2976.1370613325/jre')
       lib=syslib module=syslib

Environment variable SAPINST_JRE_HOME set to value 'C:/Users/ADMINI~1/AppData/Local/Temp/2/sapinst_exe.2976.1370613325/jre'.

INFO   2013-06-07 15:55:35.151 [synxcpath.cpp:814]
       CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Users\Administrator\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel_test_07_Jun_2013_15_55_35.

INFO   2013-06-07 15:55:35.152 [synxcfile.cpp:427]
       CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
       lib=syslib module=syslib

Removed file C:\Users\Administrator\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\dev_sap_kernel_test_07_Jun_2013_15_55_35.

TRACE  2013-06-07 15:55:35.412

exe dir is C:/Users/ADMINI~1/AppData/Local/Temp/2/sapinst_exe.2976.1370613325

INFO   2013-06-07 15:55:35.420 [synxcpath.cpp:814]
       CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Program Files\sapinst_instdir\x.

INFO   2013-06-07 15:55:35.420 [synxcfile.cpp:427]
       CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
       lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\x.

TRACE  2013-06-07 15:55:35.423 [iaxxclib.cpp:188]
       CLib::load()

Opened C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325/iakdblib722.dll

TRACE  2013-06-07 15:55:35.423

SAPinst build information:

--------------------------

abi version : 722

make variant: 720_REL

build   : 1405994

compile time: Apr 29 2013 18:21:07

TRACE  2013-06-07 15:55:37.389 [iaxxgenimp.cpp:456]
       CGuiEngineImp::showDialog()

showing dlg diProductChoice

TRACE  2013-06-07 15:55:37.408 [iaxxgenimp.cpp:478]
       CGuiEngineImp::showDialog()

<dialog sid="diProductChoice">

<title>Welcome to Software Provisioning Manager 1.0</title>

<dialog/>

TRACE  2013-06-07 15:55:39.592

Start client logon ...

TRACE  2013-06-07 15:55:39.592

Connection request to guiengine backend by host child process at (576:580)

TRACE  2013-06-07 15:55:39.635

GUI Protocol version is 3.1

TRACE  2013-06-07 15:55:39.635

Send connect information

TRACE  2013-06-07 15:55:39.636

client connected from child process at (576:580)

TRACE  2013-06-07 15:55:39.775

Client successfully logged on from child process at (576:580)

TRACE  2013-06-07 15:55:42.304 [iaxxgenimp.cpp:1259]
       CGuiEngineImp::acceptAnswerForBlockingRequest

Waiting for an answer from GUI

TRACE  2013-06-07 15:55:53.72 [iaxxdlghnd.cpp:97]
       CDialogHandler::doHandleDoc()

CDialogHandler: ACTION_NEXT requested

TRACE  2013-06-07 15:55:53.72 [iaxxcdialogdoc.cpp:210]
       CDialogDocument::submit()

<dialog sid="diProductChoice">

<dialog/>

INFO   2013-06-07 15:55:53.122 [synxcpath.cpp:814]
       CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\x.

INFO   2013-06-07 15:55:53.122 [synxcfile.cpp:427]
       CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
       lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\x.

TRACE  2013-06-07 15:55:53.164 [iaxxgenimp.cpp:456]
       CGuiEngineImp::showDialog()

showing dlg diRestartOrCancel

TRACE  2013-06-07 15:55:53.165 [iaxxgenimp.cpp:478]
       CGuiEngineImp::showDialog()

<dialog sid="diRestartOrCancel">

Dialog does not contain standard input handler, so the backend is not able to generate a log entry

<dialog/>

TRACE  2013-06-07 15:55:53.165 [iaxxgenimp.cpp:1259]
       CGuiEngineImp::acceptAnswerForBlockingRequest

Waiting for an answer from GUI

TRACE  2013-06-07 15:55:59.014

current working directory is C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS

INFO   2013-06-07 15:55:59.25 [synxcpath.cpp:814]
       CSyPath::createFile() lib=syslib module=syslib

Creating file C:\Program Files\sapinst_instdir\x.

INFO   2013-06-07 15:55:59.25 [synxcfile.cpp:427]
       CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
       lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\x.

TRACE  2013-06-07 15:55:59.27 [syxxcfile.cpp:163]
       CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dev_sap_kernel, m_realNodeType: 2}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const 
       lib=syslib module=syslib

Target file exists and (mode & ISyNode::EXISTING) ==> I will copy/move.

INFO   2013-06-07 15:55:59.28 [synxcfile.cpp:427]
       CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
       lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\dev_sap_kernel.

TRACE  2013-06-07 15:55:59.28 [syxxcnode.cpp:490]
       CSyNodeImpl::move(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS, ISyNode::CopyMoveMode_t 0x3)
       lib=syslib module=syslib

Moved C:/Users/Administrator/AppData/Local/Temp/2/sapinst_exe.2976.1370613325/dev_sap_kernel to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dev_sap_kernel

TRACE  2013-06-07 15:55:59.29 [syxxcfile.cpp:163]
       CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dev_sap_kernel, m_realNodeType: 2}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const 
       lib=syslib module=syslib

Target file exists and (mode & ISyNode::EXISTING) ==> I will copy/move.

INFO   2013-06-07 15:55:59.30 [synxcfile.cpp:427]
       CSyFileImpl::removeEx(ISyFSErrorHandler * pErrorHandler)
       lib=syslib module=syslib

Removed file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\dev_sap_kernel.

TRACE  2013-06-07 15:55:59.30 [syxxcnode.cpp:490]
       CSyNodeImpl::move(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS, ISyNode::CopyMoveMode_t 0x3)
       lib=syslib module=syslib

Moved E:/Installation Files/SAP Solution Manager/Software Provisioning Manager 1.0 SP 02 for NW 7.0x/SW/dev_sap_kernel to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dev_sap_kernel

TRACE  2013-06-07 15:55:59.31 [syxxclogbook.cpp:225]
       PSyLogBook::initSAPKernelTracing(int traceLevel, const CSyPath & filePath)
       lib=syslib module=syslib

Initialized SAP kernel tracing to file C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\dev_sap_kernel

TRACE  2013-06-07 15:55:59.031

exe dir is C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325

TRACE  2013-06-07 15:55:59.032

exe dir is C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325

TRACE  2013-06-07 15:56:00.151

Running with toplevel file C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/toplevel.xml

TRACE  2013-06-07 15:56:00.169

Component version information: lmti_008_REL (CL 114333)

TRACE  2013-06-07 15:56:00.173 [syxxcfile.cpp:123]
       CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst_dev.1.log, m_realNodeType: 8}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const 
       lib=syslib module=syslib

Target node does not exist and (mode & ISyNode::MISSING) ==> I will copy/move.

TRACE  2013-06-07 15:56:00.173 [syxxcnode.cpp:490]
       CSyNodeImpl::move(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst_dev.1.log, ISyNode::CopyMoveMode_t 0x3)
       lib=syslib module=syslib

Moved C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst_dev.log to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst_dev.1.log

TRACE  2013-06-07 15:56:00.177 [syxxcfile.cpp:123]
       CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst.1.log, m_realNodeType: 8}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const 
       lib=syslib module=syslib

Target node does not exist and (mode & ISyNode::MISSING) ==> I will copy/move.

TRACE  2013-06-07 15:56:00.177 [syxxcnode.cpp:490]
       CSyNodeImpl::move(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst.1.log, ISyNode::CopyMoveMode_t 0x3)
       lib=syslib module=syslib

Moved C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst.log to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/sapinst.1.log

TRACE  2013-06-07 15:56:00.328

Using custom value info for property SAPINST_MESSAGE_CONSOLE_THRESHOLD.

TRACE  2013-06-07 15:56:00.332

Running with keydb file C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.xml

TRACE  2013-06-07 15:56:00.332

Running with dialog file C:\Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/dialog.xml

TRACE  2013-06-07 15:56:00.460 [syxxcfile.cpp:123]
       CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml, m_realNodeType: 8}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const 
       lib=syslib module=syslib

Target node does not exist and (mode & ISyNode::MISSING) ==> I will copy/move.

TRACE  2013-06-07 15:56:00.460 [synxcfile.cpp:529]
       CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const 
       lib=syslib module=syslib

Copying file C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.xml to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml

INFO   2013-06-07 15:56:00.482 [synxcfile.cpp:729]
       CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const 
       lib=syslib module=syslib

Copied file 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.xml' to 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/keydb.2.xml'.

TRACE  2013-06-07 15:56:00.679 [syxxcfile.cpp:123]
       CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & {m_nodeTypeForCombiCheck: ..., m_path: C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml, m_realNodeType: 8}, ISyNode::CopyMoveMode_t 0x3, PSyNodeInt &) const 
       lib=syslib module=syslib

Target node does not exist and (mode & ISyNode::MISSING) ==> I will copy/move.

TRACE  2013-06-07 15:56:00.679 [synxcfile.cpp:529]
       CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const 
       lib=syslib module=syslib

Copying file C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.xml to C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml

INFO   2013-06-07 15:56:00.698 [synxcfile.cpp:729]
       CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const 
       lib=syslib module=syslib

Copied file 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.xml' to 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/statistic.1.xml'.

TRACE  2013-06-07 15:56:00.845 [kdxxctaco.cpp:224]
       CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

CKdbTableContainerImpl::syncToContainerFile start ...

TRACE  2013-06-07 15:56:00.853 [kdxxctaco.cpp:256]
       CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

after creating out stream

TRACE  2013-06-07 15:56:00.857 [kdxxctaco.cpp:290]
       CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

CKdbTableContainerImpl::syncToContainerFile stop ...

TRACE  2013-06-07 15:56:01.22 [kdxxctaco.cpp:224]
       CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

CKdbTableContainerImpl::syncToContainerFile start ...

TRACE  2013-06-07 15:56:01.31 [kdxxctaco.cpp:256]
       CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

after creating out stream

TRACE  2013-06-07 15:56:01.35 [kdxxctaco.cpp:290]
       CKdbTableContainerImpl::syncToContainerFile lib=iakdblib

CKdbTableContainerImpl::syncToContainerFile stop ...

TRACE  2013-06-07 15:56:01.401

SAPinst was started using commandline: C:\Users\ADMINI~1\AppData\Local\Temp\2\sapinst_exe.2976.1370613325\sapinst.exe

TRACE  2013-06-07 15:56:01.402

SAPinst properties are :

SAPINST_CHECK_PACKAGES=false

SAPINST_CONTROL_URL=control.xml

SAPINST_DIALOG_PORT=21212

SAPINST_DIALOG_URL=dialog.xml

SAPINST_EXE=SAPINST_EXE

SAPINST_JSLIB_TRACE=NW,NWUsers,OraCom,NWCTC,ClusterMgt,SystemIdentity,NetworkMgt

SAPINST_KEYDB_URL=keydb.xml

SAPINST_MESSAGE_CONSOLE_THRESHOLD=info

SAPINST_MESSAGE_URL=.

SAPINST_PACKAGES_URL=packages.xml

SAPINST_RESOURCE_URL=resourcepool.xml

SAPINST_SAVE_INPUT=true

SAPINST_SCAN_DEVICES=false

SAPINST_SKIP_DIALOGS=false

SAPINST_TOPLEVEL_URL=toplevel.xml

SAPINST_USE_ADVANCED_JS_HANDLING=true

SELFEXTRACTOR_EXECUTABLE_NAME=E:/Installation Files/SAP Solution Manager/Software Provisioning Manager 1.0 SP 02 for NW 7.0x/SW/sapinst.exe

Did anyone have the same problem ? Did someone find a solution for this error? I checked some notes about extending memory (system was 4 GB RAM and now is 6 GB RAM), but problem persists.

Thanks all for support!

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Answer

Accepted Solutions (1)

Accepted Solutions (1)

JMorozowski
Active Participant
‎06-10-2013 6:28 PM
0 Kudos

Can you verify that the MSSQL service is started?  You may want to try stopping and restarting the service. Also, can you try to run these commands on the host and provide us with the results?

R3load -testconnect R3trans -d

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Former Member
‎06-12-2013 11:42 AM
0 Kudos

Hi Shanthosh,

solved! SQL services was already started but I followed your suggestion to stop and restart them. So I retried the error step and installation continued!

Thanks all for the support

Answers (2)

Answers (2)

Former Member
‎06-12-2013 9:28 AM
0 Kudos

hi

check before DB is up, what is trans.log is saying?

anyother logs C:\usr\sap\xxx\DVEBMGSxx\work

Thanks

Jansi

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Former Member
‎06-12-2013 4:25 AM
0 Kudos

Hi,

Upgrade the kernel patch and try starting the instance.

Regards

Shanthosh

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