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author's profile photo Former Member
Former Member

Assets assigned in Incident Management

Good Day,

Is it possible to show all IT assets (PC Number, Phones, Laptops, IPads, external Hard drives, etc.) assigned to an individual when an incedint is created by him in SOLMAN 7.1?

Regards,

Abdulrahman

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 15, 2016 at 06:25 PM

    Dear Abdulrahman,

    I am not sure if the answer is still relevant to you, but I would still answer for other's sake.

    Yes you can.

    There are three ways of doing it.

    Option: 01

    Link SOLMAN with SAP IT Infrastructure Management solution (separate License Required) CMDB to download all the assets and use them as configuration items in the incidents.

    Option: 02

    Download assets from SAP ECC (if available) as individual objects and use them as configuration items in the incidents.

    Option: 03 -

    In the absence of CMDB and ECC Assets, you may want to upload the asset information as configuration items into SOLMAN and then use them in the incident.

    Hope this helps !!!

    Regards,

    Farhad Wahid.

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  • Posted on Jan 15, 2016 at 08:26 PM

    Hi Abdulrahman,

    Please check the following wiki:

    Solution Manager 7.1 integration with SAP IT Infrastructure

    and

    SAP IT Infrastructure Management - SAP Library

    Thanks

    Vikram

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  • Posted on Jan 16, 2016 at 01:37 PM

    Hi Abdul,

    As everyone already mentioned Solution Manager has this capability but you need to purchase a separate license to work on it effectively and i.e. IT Infrastructure management

    it will help to manage

    monitoring for IT infra

    change for IT infra

    etc

    it is a big topic and infact has a dedicated wiki as below

    http://wiki.scn.sap.com/wiki/display/SAPITSM/SAP+IT+Infrastructure+Management

    so you can have more advance solution as per your requirement so feel free to revert further

    thanks

    Prakhar

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