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Former Member

How do I connect to someone on SCN ?

Dear All,

How do I connect to a user on SCN.

I wanted to send a message to an expert on SCN regarding an issue, but looks like I can send messages only to friends or followers and I was not able to find the place where I could send a friend request to someone.

Thanks,

Neil

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2 Answers

  • Jun 25, 2013 at 05:01 PM

    Just wanted to point out that SCN is not really anyone's private Help Desk, so the best solution would be just to post a discussion in a suitable forum.

    I shamelessly use the 'mention' feature that Jason suggested when an issue calls for an expert from another area and it worked very well so far. But we should be respectful to others and don't expect an instantaneous response.

    Also please make sure the issue at hand really-really requires specific expertise and can't be resolved by an intelligent search on Google.

    Thank you.

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    • You see it differently because it's your own profile. This is what I see:

      I guess that explains only 4 emails per week. 😊

      Direct Message button is available only because I'm following you and you're following me. If I hover over Neil's name, for example, the button is not there. Which, by the way, also shows me that Neil has 1 lifetime point - c'mon now, Neal, we need to contribute something before getting something back. Tsk-tsk...

      image.JPG (17.4 kB)
  • Jun 09, 2013 at 12:03 PM

    Hi Neil,

    Users must be following each other to send messages. Unless the other party is following you, you won't be able to connect and send direct messages.

    You can always get someone's attention with an @ Mention like this: Former Member

    See http://scn.sap.com/docs/DOC-29083#Mention for more info on this feature.

    Jason


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