Request Email/Reject Approver Link

[Former Member]

Hello-

We are running GRC 10. I set up the feature where the 'email the current approvers' an email with a link to approve/reject the request. This work fine in our sandbox. The approver receives the email with the link and the link takes them directly to the request after logging in.

However in our DEV system we have 2 clients a 100 & 300. 300 is a client copy from 100. Each one has a separate workflows that both work without issues.  I set up to email the current approvers the email with a link to approve/reject the request. Which also works. However when I submit a request from the 300 client and the user receives the email with the link to approve or reject it takes them to the 100 client page not the 300 page where the request originated from.

My question would be how can get our request that originated from the 300 client to send the link and default it to the 300 client not the 100 client?

The setup is the 100 client DEV - QA - PROD provisions PROD systems and the 300 client DEV - QA - PROD provisions NON Prod systems.

[Former Member]

Hi Collen Thanks for the reply. I looked at the MSMP workflow and did not see any kind of parameter.

[former_member193066]

seems like user authentication data source sequence of 100 is above 300.

Regards,

Prasant

[Former Member]

Joshua,

             Email link for inbox gets decided from the system connection.If you system connection is created for client 100 then it will take the user to the GRC 100 system after clicking on the URL.I would suggest to check with your BASIS and they might need to create one more system connection for your client 300 if you are using Portal for accessing your GRC application.If you are using NWBC then unfortunately NWBC link does not contain the client information.

Thanks

[Colleen]

HI Joshua

Have you looked at the template that is sent to the Approver to see how the variables are configured? Possible you need to see if there is a parameter option for client?