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Former Member

Approve by email link in sost.

Hi,

We are facing this issue. This is regarding the Offline approval. For one particular user alone the "APPROVE BY EMAIL" link doesn't works.

For all other user the approve by email link works. If this particular user alone clicks the link it is coming a blank page. He is not able to approve it offline.

Is ther any role or authorization needed to be added for this user? We tried all possibilities and we could it find it.

Kindly suggest us any idea regarding this issue..

With Regards,

Priya.

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4 Answers

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    Former Member
    Jun 12, 2013 at 02:47 PM

    This message was moderated.

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    Former Member
    Jun 12, 2013 at 03:06 PM

    you can check the authorization by first approving it manually,else you can ask your basis to enable authorization trace for that user

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    Former Member
    Jun 13, 2013 at 08:00 AM

    This could be issue with maintaining host ID in the users PC. (start -> Run -> drivers -> etc -> open the host file in notepad and check).

    Ganapathi

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  • Jun 13, 2013 at 09:21 AM

    Hello Priya,

    Check the IE settings of the user. check: 1. Local intranet site 2. Trusted site and 3. Restricted site settings of the user. If possible compare this with other user settings.

    check if your is using other browser??

    Thanks.

    Regards,

    Abhishek Kumar

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