on 06-06-2013 9:04 AM
We have a native iPad application working with SUP 2.1.3 .
On Wifi networks, we have no problem, but on 3G connections , sometimes we can not sync with SUP.
We found that in Known Issues
Devices on 3G/4G network not able to connect to Unwired Server.
A connectivity issue may occur between the device and Unwired Server. The current client libraries use a protocol that supports HTTP chunked transfer-encoding only. 3G/4G traffic might, in some cases, be subject to content filtering and convert the messages from chunked transfer-encoding to fixed content-length if the communication is done via standard HTTP ports, which most commonly are 80 and 8080. Since the client application can support only chunked transfer-encoding, the communication cannot be established. In effect, a response cannot be sent back to the server indicating that the device is online.
Workaround: Use a non-standard HTTP port (any port other than 80 or 8080) or an HTTPS port, that is, 443 for Unwired Platform client communication from devices to the Relay Server or external load balancer, whichever one is used, in the DMZ.
But we can not change HTTP port on Sybase Control Center, how can change this port or how can fix this problem
Hello,
We are running on SUP 2.2 SP 03. We have the same issue for 3G connection via relay server.
Even using the 443 port for https, the backend sync fails (device is able to register the connection on SUP).
We double check the DMZ firewall configuration in order to avoid the "Chunked Encoding" configuration, wich usually is marked as a possible security thread.
So maybe... the issue is in the telco provider.
Please let us know if you solve the issue.
Best Regards,
Erick Ilarraza
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Hi Erick,
we are in trouble with an application, as we are not using any of the standard ports you mentioned, we actually thinking that the issue is in the telco provider too.
Did you or someone else ever get some information or solved a problem with an telco provider?
Thanks in advance,
Christian
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