How to get the results from a SOAP?

[former_member340454]

Hi Experts,

I need to identify my customer in CRM througth the phone number, So I did a SOAP request and it´s working, but I don´t know how to get the results from this SOAP in IVR Management!

Does anyone know how to insert the resquest to get the results from a Web Service?

Many thanks in advance,

Rodrigo Lucas

[former_member217922 · Accepted solution]

Hi Rodrigo,

The customer's identification using Caller number (A-number) is a standard feature when using CRM Interaction Center. You must check if the caller number sent through ICI interface is formatted as E.164 (standard for international numbers with country code).

About SOAP requests, what's the name of your SOAP method and which variables are you using for input and outputs?

Regards,

Heber Olivar

[former_member340454 · Accepted solution]

Hello Heber,

Thanks for the information about the Caller number (A-number)

SOAP:

The name of my SOAP method is: ValidaTelefone

The variable for input is: Anumber with the standard value {Anumber};

The variable for output is: Telnumber;

Regards,

Rodrigo

[former_member217922 · Accepted solution]

Rodrigo,

After execute the SOAP state with the method ValidaTelefone and variable Anumber with value {ANUMBER} you mentioned, try to get the SOAP return in a condition or assign block with the syntax ValidaTelefone['Telnumber'].

Regards,

Heber Olivar