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JSM : Queries

former_member184682
Participant
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Hello

We are strongly considering to use JSM but have a few questions. Appreciate if you could help me with the following questions

Some concerns we hvae are the following :

a) If we use JR in our workflow, we would need integration with SD or CHARM. Is this mandatory? There was a question on how this was being don in the earlier times when SD or CHARM was not part of solution manager portfolio. The cocern is that SD and CHARM configuraiton is a considerable effort for us at this point in time and hence we want to keep the JR//JD workflow out of this and keep it lean for now

b) we cancreate JD directly without creating JR? i assume yes as this is the feedback i received elsewhere also.  Its understood that JR allows an end user to create a  jobrequest which IT can convert automatically to a job document. But what if i ask the end user to create directly a job document (wiht appropriate training ofcoures). If so, what are the best practice are ware going ot miss out on? Any details would really help us with this question

c) i observed that filling the JD directly is "slightly" different compared to creating a JR. One observation was we need to select the logincal component out of a multiple list of systems while in JR only the systems ot which the business partner was assigned to are showin in F4. So it looked to me that creating a JR was more user friendly . But could you please help us list such differences/problems which you already know while filling directly the JD without having a JR

d) we are trying to setup the integration between solution manager 7.1 and our external job scheduler UC4. Recenlty UC4 has received certification for SAP solman integration but as of now there is not much documentation available. Would you know if this integrationworks the same way as CPS integration? Would it be possible to release a job from solution manager directly to UC4 without having to renter the job details again?

Thanks

Chandrakanth

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Answers (1)

Answers (1)

former_member274295
Discoverer
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Hi Chandrakanth,

a) Service Desk and Change Management was already part of Solution Manager when JSM created, so you don't need to worried about it. Currently, Job Reques can only work with SD or ChaRMt. I suggest you ues SD which is much more easier to config than CHARM.

b) Job Documentation can be created without using Job Request.

    Job Request allows end user to create a workflow which will be approved by manager and finally convert to a Job Documentation. It fit for some company they normally doesn't allow any changes without manager's agreement.

c) Job Documentation is a technical specific document, which contains scheduling information of a job, only experience IT personnel have ability to maintain them. In order to allow nontechnology personnel can directly create a job with their business information instead of completely asking IT to do so, Job Request was involved. It contains basic request and detail request wihch depends on the end user's technical lnowledge, after the corresponding Job Documentation is created from Job Request, IT will follow the technical part if necessary.

d) Currently, only CPS is supported.

Regards,

Shayne