Issue in workflow

[Former Member]

Hi Experts,

I have problem in the workflow WS21500001.

I am using this standard workflow for the Leave Request. When the employee is creating the Leave request,the work item is going to the correct Manager and Manager approves the Request.

But in the Workflow it is displaying that agent is not found. So the workflow is not completing the process.

Could you please help me to solve this issue.

Thanks & Regards,

Ashok.

[Former Member]

Hi Ashok,

It seems like issue in org structure.So you can do one thing take employee number manually pass into the rule and test it whether you are getting any agents from the rule or not.If the rule is not exporting any agents we can conclude and start check in ORG STRUCTURE.

Before this check Agent assignment task set to General or not.(It should be Green light signal)

Regards,

Ragav

[Former Member]

Hi Ragavendran,

Thank you very much for your reply.

I am new to workflow. Can you tell me step by step how to manually pass into the rule and test it. It would be very helpful for me.

I have checked the Agent assignment and it is set as General Task.

Thanks & Regards,

Ashok.

[anjan_paul]

Hi,

  Execute transaction PFAC. give the rule no. Then there click on SIMULATION, new window will open, give required input element , and check user name is displayed or not.

Also check in Task level , agent is maintain as possible agent or not.

[former_member185167]

Hello,

",the work item is going to the correct Manager and Manager approves the Request."

"But in the Workflow it is displaying that agent is not found."

How can both of these be true?

Could you please provide a screenshot of the error.

regards

Rick Bakker

[Former Member]

Hi Rick,

Thank you very much for your valuable reply.

After Approving the workflow, I checked the workitem. In the workitem the workflow is not completed. It is stopped in the 'Approval Process' Activity and showing that 'No Agent'.

I have cross checked the organization structure also, It is correct only. I could not attach the screen shot here. Because SCN is not allowing me to attach the screen shot here. sorry for that.

Whether i have missed any steps. Could you kindly let me know.

Thanks & Regards,

Ashok.

[former_member185167]

Hello,

"It is stopped in the 'Approval Process' Activity and showing that 'No Agent'."

What does the Step History show for that step? "No Agent" usually just means that it hasn't been processed yet.

Is there an error or any sort of message when the user tries to do the approval?

regards

Rick