Unable to submit new user creation request -LDAP issue

Hi,

We have configured GRC with LDAP and it is fetching data correctly.When we try to submit new user request(others), it is getting only user id.

As per my understanding , it should fill data like last name,fist name etc automatically to request form.

When we try to search user id, it is showing first name,last name and email address.If any user exist in GRC or target systems, GRC is filling data correctly.

My question -- Why GRC is not filling user data automatically?

Thanks

Mohana Kuntamukkula