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Mail to Reported By instead of Message Processor

Former Member
0 Kudos

Hi,

I'm trying to send an email to the Message Processor, when something is changing on an incident - but I have some problems with the action definitions.

I would like to be able to use the mail forms defined in the UI, instead of smartforms and for this i'm trying to use SMIN_STD_MAIL_FORM.

But for some reason it doesnt seem to work for anything else than Reported By - no matter how I play around with the Partner Functions it seems that the mail will always get sent to the Reported By email.

SMIN_STD_MAIL works fine for other Partner Functions.

Hope that someone can point me in the right direction

Accepted Solutions (1)

Accepted Solutions (1)

0 Kudos

Hi,

You may want to have a look at SAPNote 1863561.

Best regards,

Sylvie

Former Member
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Hi Sylvie,

Solved the problem - thanks.

Nicolai

Answers (1)

Answers (1)

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Applied the note referenced by Sylvie and partner functions work.  But I cannot get my form to be used when sending email.  The email triggers but it's blank.  What parameters did you use and how did you associate the form?

Screenshot of my form

Former Member
0 Kudos

Hi Michael,

Mine looks alot like yours, except that I have a default sender email. But I am not sure that this is your problem.

Have you checked that your mail settings are setup for using html? - a blank mail could seem as if it doesnt recognise the html format?

Nicolai

0 Kudos

Found the issue re: blank email - it was auth object CRM_IM_ML.  Added display (03) and the email is sent.  Onto next issue!

Mail Form is sent but my attributes don't work.  Tried with user that has SAP_ALL - same result.  I added the attribute context, added to form - but variables are not populating in email.

Screenshots