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this report uses an invalid printer

Looking for help.

I just purchased a new pc and have installed crystal reports XI. Upon opening my reports, I get the following message: this report uses and invalid printer. The default printer will be used instead. I can then view my reports but when I go to print, I get an error message that says crystal reports has stopped working and to close the program. the reports run and print fine on my old pc. I have tried selecting no printer option in page setup but that also closes the program.

Thanks for the help!

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  • Posted on May 30, 2013 at 09:07 PM

    Hello David

    I'm not sure if changing the PCs also resulted in changing the OS? (e.g.; it may be that CR XI does not support the new OS).

    Irrespective, you want to be on CR XI R2A (v. 11.5). See this blog on how to. Then try your reports there.

    - Ludek

    Senior Support Engineer AGS Product Support, Global Support Center Canada

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