Multilevel Categorization in ITSM - SolMan 7.1

Hi,

As per business requirements, we need to have incident category defined till 5th level. I have configured that using multi-level categorization schema but when i go to the incident screen, only 4 levels are visible (which is default). Schema is configured correctly and is in 'Active' status.

How can i have this additional 5th level category field visible on incident screen. Any idea?



Thanks.

SM