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Former Member
May 30, 2013 at 02:40 PM

Multilevel Categorization in ITSM - SolMan 7.1

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Hi,

As per business requirements, we need to have incident category defined till 5th level. I have configured that using multi-level categorization schema but when i go to the incident screen, only 4 levels are visible (which is default). Schema is configured correctly and is in 'Active' status.

How can i have this additional 5th level category field visible on incident screen. Any idea?



Thanks.

SM