Password Reset Hook Task is not getting triggered

[Former Member]

Hi,

We have setup the task to reset the password of the user in IDM 7.2. It successfully modify the password for the user in Identity Store. Attribute MX_PASSWORD and MX_ENCRYPTED_PASSWORD are getiing updated when password was reset. This I verified in the databse level.

Though we have setup up HOOK8_TASK for few repository still it's not getting triggered and password reset is not done in backend systems.

Repository parameter settings are as below:

The user for which password is getting reset is already linked to attribute ACCOUNT<Repository Name>.

Still when I checked the job log I could not see that job 1002597 has been executed for the repository.

[ChrisPS]

Hello Pravansu,

                       first check is that the hook task is enabled and assigned a dispatcher as this would explain why it is not triggered. If it is then maybe run an event trace to get more information.

Thanks,

Chris

[Former Member]

Hi Christopher,

Thanks for you comments. I checked that task 1002597 that is linked with MX_HOOK8_TASK is enabled and assigned to dispatcher.

Do I need to set any Event Task for attribute MX_ENCRYPTED_PASSWORD which might initiate the hook task.

Also in global constant below parameters are set currently. Is this correct parameter or it will be something else.

Regarding the event trace how do I run it in order to trace the error?

Thanks,

Pravansu

[ChrisPS]

Hi Pravansu,

                    on the repository where you need the password updated have you also defined provisioning, deprovisioning and modify event tasks ? Secondly in the Identity Store you need to check the enable password provisioning checkbox in the password policy tab.

Check the help topic "About Tracing" in the MMX help which details how to run such a trace.

Thanks,

Chris

[Former Member]

Hi Christopher,

Password provisioning is already enabled in Identity Store.

Repository is already have provisioning / deprovisioning even task.

Is there any other setup I need to make?

Thanks,

Pravansu

[ChrisPS]

Hi - in the privilege tasks do you have the Modify Task set to 751/Modify ?