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Password Reset Hook Task is not getting triggered


We have setup the task to reset the password of the user in IDM 7.2. It successfully modify the password for the user in Identity Store. Attribute MX_PASSWORD and MX_ENCRYPTED_PASSWORD are getiing updated when password was reset. This I verified in the databse level.

Though we have setup up HOOK8_TASK for few repository still it's not getting triggered and password reset is not done in backend systems.

Repository parameter settings are as below:

The user for which password is getting reset is already linked to attribute ACCOUNT<Repository Name>.

Still when I checked the job log I could not see that job 1002597 has been executed for the repository.

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  • Posted on May 30, 2013 at 12:45 PM

    Hello Pravansu,

    first check is that the hook task is enabled and assigned a dispatcher as this would explain why it is not triggered. If it is then maybe run an event trace to get more information.



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