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May 28, 2013 at 01:12 PM

Technical Help entry from Standard Context Menu randomly gone

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Hi folks,

System: ECC 6.06 NW 7.03 (ABAPST 731) Stack 6

we recently are having the problem, that for some users, the entry "technical help" has disappeared from the standard WDA context menu. For example, my colleague and me are having the same Backend Roles, i.e. authorizations on Client A and Client B, we also both have SAP_ALL and SAP_NEW, furthermore the global WDA parameters are identical on both clients, however, the system behaves like this:

Colleague: Client A --> Can see/use technical help, Client B --> Can see/use technical help

Me: Client A --> Can see/use technical help, Client B --> Cannot see/use technical help

I can't make sense of this and not having the technical help when developing on standard applications is making things really obstructive and tedious.

Does anyone have an idea?

Cheers, Lukas