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Former Member
May 28, 2013 at 11:30 AM

solman -service desk config issue

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Hi Experts,

I need your help in the following issue.

For the service desk configuration in solman 7.1 , I have created a new customized transaction type ZMIN(XXX incident) which is a copy of SMIN (Incident).

I have applied all my rules and customization on ZMIN.

When I create a message from satellite system using help--> create message . It is getting created under message of type INCIDENT (adopted from SMIN)

How to get that as XXX incident (type ZMIN)

I can see the message in CRM_UI--> ITSM as follows

TYpe

s00000041 Test Issue INCIDENT

s00000042 Test issue XXX INCIDENT

Kindly help me in resolving this issue

Regards

Tej