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Former Member

solman -service desk config issue

Hi Experts,

I need your help in the following issue.

For the service desk configuration in solman 7.1 , I have created a new customized transaction type ZMIN(XXX incident) which is a copy of SMIN (Incident).

I have applied all my rules and customization on ZMIN.

When I create a message from satellite system using help--> create message . It is getting created under message of type INCIDENT (adopted from SMIN)

How to get that as XXX incident (type ZMIN)

I can see the message in CRM_UI--> ITSM as follows

TYpe

s00000041 Test Issue INCIDENT

s00000042 Test issue XXX INCIDENT

Kindly help me in resolving this issue

Regards

Tej

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4 Answers

  • Posted on May 29, 2013 at 03:35 PM

    Hi,

    Check this thread

    http://scn.sap.com/thread/1698629

    Regards.

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  • author's profile photo Former Member
    Former Member
    Posted on May 29, 2013 at 03:57 PM

    Hi Sandeep,

    To activate the dispatch functionality for a specific transaction type, e.g. SMIN, go to IMG activity Assign Dispatching Rule Profile to Transaction Types.

    http://scn.sap.com/docs/DOC-31396

    https://websmp108.sap-ag.de/~sapidb/011000358700000514762011E

    Think this will help.

    Johan

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  • author's profile photo Former Member
    Former Member
    Posted on May 30, 2013 at 04:55 AM

    Hi All,

    The above issue got resolved after removing the entry of SMIN(adding ZMIN) from PROCESS_TYPE in CRM_DNO_CUST04

    Thx

    Regards

    Tej

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  • author's profile photo Former Member
    Former Member
    Posted on May 30, 2013 at 06:58 AM

    Hi, .

    Check transaction dno_cust04. Change PROCESS_TYPE from SMIN to ZMIN. This should help.

    Best regards,

    Artem

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