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mmc.exe does not take any CPU to open the SAP Management Console

Hi,

I cannot start SAP Management Console any more.

When I start the SAP Management Console, I can see the mmc.exe process in the task manager window. But the mmc.exe process does not take any CPU so that the console does not start. The 'System Idle Process' takes 99% of the CPU.

I am hosting an ERP and Solution Manager on an amazon EC2 instance (Windows Server 2008 R2 Host: 64 bit, 15 GB RAM, 8 ECUs, m1.xlarge).

The ERP and Solution Manager system as well as the console were working fine yesterday. After I shut down the SAP systems and stopped the EC2 instance, I took a new snapshot. After the snapshot was completed, I started the EC2 instance and since then I cannot start the console at all.

I have restarted the amazon instance as well as using the window re-start option.

Any other suggestions?

Many thanks for your help.

Regards,

Andreas

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3 Answers

  • Posted on May 28, 2013 at 06:57 AM

    Hi Andreas,

    could you please paste thescreenshot of the issue.

    check

    1210665 - How to Install the Microsoft Management Console

    Best Regards,

    Atul

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  • author's profile photo Former Member
    Former Member
    Posted on May 28, 2013 at 08:50 AM

    Hi Andreas,

    Also check if your relevant windows MMC service is running.

    Also check SAPservice<SID> service is running or not

    Johan

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  • Posted on May 28, 2013 at 09:40 AM

    Hi Andreas,

    So SAP is running ?

    If Yes

    go to Task Manager and kill all runing processes of the Console and try to open it again

    if No

    I have had this issue before what hellped for was that the executable was corrupted and i had to recopy it.

    Replace sapstartsrv.exe and sapstart.exe and retry

    Best Regards

    Marius

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