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SAP CRM Interactive Reporting

Dear CRM experts

I am currently working on a SAP CRM implementation implementing Interactive Reporting. We have completed all the customizing associated to BASIS activities. We are now able to create new Reports based on the standard Report Areas.

We would like to extend the standard report area in order to include more fields required in the output of the report. How can we manage this?. Could you please provide some information associated with the update of this report areas?

Is this report area updated automatically?. For instance; if I create a new activity in the Interaction Center; once is saved, am I able to review the document in the Interactive Reporting of SAP CRM?

Thx once again for all your support.

Br

Alberto

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  • Posted on May 23, 2013 at 08:24 PM

    Hi Alberto,

    Yes, we can include additional fields if needed. The fields need to be included under corresponding business objects. Please refer the below which will explain in detail regarding this,

    http://help.sap.com/saphelp_crm700_ehp01/helpdata/en/7e/c07de4cfb74a079e0ea48cf586b227/content.htm?frameset=/en/01/320bd270e84f419953906fe8050ed1/frameset.htm

    Regarding second question, yes as soon as document is saved that can be reviewed in CRM Interactive Reporting.

    Hope this helps.

    Regards,

    Vignesh

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