How to Update Solution Manager 7.1 to SP15

[Former Member]

Hi Team,

We are going to do Service Desk Configuration in Solution Manager.Our Solution manger version is Solution Manager 7.1

  The Prerequisite for Service Desk Configuration is Solution Manager SP15.

   How can I check the Support pack Level of our Solution Manager and What are the Components I need to Upgrade to make the Solution manager to   

  Support Pack 15.

Need your help

Thanks and Regards,

  Mathan A

[Former Member · Accepted solution]

Hi Mathan,

the most actual SP version of SM 7.1 is SP08. SP10 is announced to be realized In the autumn.

To find out your version of SM: open your system, go to navigation bar and choose "System" - "Status" and then find component ST:

SAPKITL705 means that my system has SP05.

Best regards,

Artem

[Former Member]

For Solution Manager 7.1 the latest SPS is 8.. to upgrade your sps use SUM1.0 sp7.

BR,

Harsha

[Paul_Babier]

There may be some confusion here! I have seen confustion between ST 710 SPXX and ST-SER 701_2010_1 SPXX Sometimes customer's confuse the two. There would be no documentation refering to St 710 SP15, since the current release is SP08. However sinc eST-SER 701_2010_1 is already at SP17, l9ikely any reference to SP15 is for ST-SER and NOT ST! I would suggest you double check what the document is refering. I can say it is not refering to ST 710 as there would NOT be any SAP documetnation that refers to St 710 SP15. Regards, Paul

[Former Member]

Hi,

Bit curious!!! Might be typo?

Are you referring Solution Manager 7.0 SP15 Service desk availability??

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a0ec4b4a-511f-2b10-fbb1-ebb76d...

Regards,

Jansi

[Former Member]

Solution manager 7.1 support package 11 will be the last release for 7.1 version.

It is expected to be released by December 2013.

Regards

Sunny

[Miguel_Ariño]

Solution Manager 7.1 Support Package stack 15 does not exist.

it is not planned for the next few quarters.

Best regards,

Miguel Ariño

[Former Member]

Hi Mathan,

The SP15 as a prereq will most likely be for SolMan 7.0.

If you are running a 7.1, configuration of incident management shouldn't be a problem.

Regards,

David

[Former Member]

Hi Kroone,

Thanks for the Reply.

Where can we find the Document for Configuration Guide for Service Desk Configuration in Solution Manager 7.1

Thanks and Regards,

Mathan A

[Former Member]

Hi Mathan,

Here are the guides:

https://websmp210.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=002007974700000659...

You should pick:

Application Incident Management Configuration/Upgrade Guide.

Regards,

David

[Vivek_Hegde]

Hi Mathan,

Where did you find the information that for service desk you need Solman 7.1 SP15?

If you could quote the source of your information, it would be helpful to all of us.

Regards,

Vivek

[Former Member]

Hi Vivek,

  It was mentioned Solution Manager SP15 not Solution Manager 7.1 SP 15

Thanks and Regards,

Mathan A