Reporting capability - SAP solution manager 7.1 for ChaRm

[former_member210667]

Hi

Is it  possible to get reporting capability in Solution manager 7.1 charm  This report is required for our team to understand the volume of tickets processed by the CAB team.

The report should be capable of pulling following information.

• Change cases processed by Change team(CAB team)
• Name of the individual (CAB member ) who processed these cases.

please let me know?

Regards,

Neni

[Vivek_Hegde]

Hi,

Have you explored /n/TMWFLOW/REPORTINGN transaction code? Also pls go through ITSM Analytics below, they have array of customized reports you can get.

https://websmp105.sap-ag.de/~sapidb/011000358700001194612012E

Rgds,

Vivek

[former_member210667]

Thanks.

Can ITSM BW Dashboard used for Charm?

[Vivek_Hegde]

Yes, It can be.

[former_member210667]

Is it possible to filter CAB member in the ITSM BW Dashboard ?

[Vivek_Hegde]

Hi,

Not in dashboard, but you can develop your custom reports using ITSM Analytics.

[former_member210667]

Can i get any Screen short or any Demo for the same in SMP or?

[former_member210667]

Can we do this without customization. We just need change manager name to reflect in any of the fields and CAB member ?

Regards,

Neni

[former_member210667]

I am able to pull the report from CRM_DNO_MONITOR t code but it is giving me the Change-manager(CAB/Approval ) distribution list in the report,can i get the report for individual person name in the list from the   distribution list change manager?

Basically i want to put the report for CAB team.

Regards,

Swaroop

[Former Member]

Depending on how your workflow is set up, and if you have made corresponding changes in the Monitor report, you should be able to filter..  We made a copy of the Monitor report, and added our customer fields as selection criteria.  Also, if your DL is set up as a Business Partner, you should also be able to select on that criteria.

[former_member210667]

Hi,

Please let me know the step how to filter- Name of the individual (CAB member ) who processed these cases in 7.1?

Regards,

Neni

[Former Member]

transaction: CRM_DNP_MONITOR; filter on business partner type of the CAB member

[Former Member]

correction: transaction = CRM_DNO_MONITOR

[former_member210667]

BP is not created for CAB team.

In this case how to get report for -

-Change cases processed by Change team(CAB team)

-Name of the individual (CAB member ) who processed these cases.

Regards,

Neni``