When an end user creates a Schedule through InfoView, they have the option (depending on the design of the report and their security/access levels) to enter Parameter values e.g. a record ID number or date range. Below I have replicated the steps taken:
1. The user would right click on a report and select ‘Schedule’ from the drop down list of options provided. This would open the ‘Schedule’ screen and display a list of schedule options which the user would work through and populate. This all works fine until they get to the Parameter options.
2. Clicking Parameters presents the following screen
3.The user would then click Edit or click the Value to change the default value
4. This results in a blank grey screen, and until now we had assumed that the screen had crashed. However, by chance I left this blank grey screen running in the background and after 1hr 18 minutes it displayed the following screen i.e. the screen is not crashing, it’s just taking over an hour to appear!
Note: We have also found the same blank grey screen issue when following the same steps through the Central Management Console, so I’m assuming this is suffering the same problem, however I’ve not let this run its full course to see how long it takes.
The same thing I have found while checking in the Crystal Reports Server via CMC.
Can you please advise on this issue.
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