Closing Dispute Case Automatically

[Former Member]

Hello All,

In my company, the scenario is that when the customer does an overpayment, a dispute case is opened by the business for the excess amount through FBL5N.

Later when the business record the customer invoice, the users clear the customer payment with the invoice using F-32. Which ends up clearing the open items. But, at this time, the dispute case doesn’t close automatically and users have to do it manually.

How can the dispute case be closed automatically? Is there a configuration? Or activating some BADI or do some customization?

Any help would be appreciated.

Thanks,

Ranjha

[former_member619039]

Ranjha

You need to do the configuration for automatic status change for dispute case settings.

Go to Dispute case processing->process integration-->Define automatic status changes. In that select your dispute case type and select statuses for Automatic reopen, Automatic Write off  and Automatic close. Once this is completed system will automatically close dispute case once item is being written off at FI.

Thanks

Aleem

[Former Member]

Aleem,

Currently in my dispute case type, I've below settings and its still not working.

Automatic reopen      Automatic Write off       Automatic close

20                                   30                              30

Thanks,

Ranjha

[Former Member]

Hi Ranjhbir,

Have you run FDM_PROCESS_BUFFER for the case? Try running this program in foreground (Test Mode) and see what is the error you get for the related case ID. There are chances that there might be some missing authorisation for the users/roles, which you need to work with your security team to get it added.

Try and let us know.

Thanks,

Basavaraj

[Former Member]

Hi Basavaraj,

Thanks for your reply.

After your suggestions, below are the two testing Steps I did:

TESTING 1:

Step 1: Posted an Invoice for $100 using FB70. Doc type 'DR'

Step 2: Posted Incoming Payment for $150 using F-28. I created a residual payment for $50. So it cleared the original invoice by posting 'DZ' for $100 and created another 'DZ" document for $50 (-ve).

Step 3:Then i created dispute case from FBL5N on the $50.

Step 4:Posted an invoice for $50.

Step 5: Clear the customer using F-32.

Step 6: items were cleared in FBL5N, but the dispute case was not closed automatically.

TESTING 2:

Step 1: Posted an Invoice for $100 using FB70. Doc type 'DR'

Step 2: Posted Incoming Payment for $150 using F-28. I created a residual payment for $50. So it cleared the original invoice by posting 'DZ' for $100 and created another 'DZ" document for $50 (-ve).

Step 3:Then i created dispute case from FBL5N on the $50.

Step 4: Ran program FDM_PROCESS_BUFFER in SE38 as you suggested in foreground in test mode

Step 5: I received the message that “No Data in buffer”

Step 6: ran SU53 and checked with the security team and they ran the Trace, but the missing authorization objects was not related to this.

So, now the questions is, when I ran the program, should I have seen something there? All I see in that program is the “Test Run” checkbox. Am I missing something? My dispute case still shows ‘New’ status.

Thanks,

Ranjha

[Former Member]

Hi Ranjha,

Please help me with some additional information.

1) Are you in ECC6? I think we have the ability of creating cases for negative amounts (Over payments) only in ECC6 and not the lower version. And also in ECC6, you have an option to run the FDM_PROCESS_BUFFER for a specific case ID as against the entire list of cases in ECC5.

2) If you are not in ECC6, were you able to create Case from FBL5N for the over payment?

My suggestion was for the Debit cases where you have case ID's for short payments, and you clear them by posting a credit through payment.

Thanks,

Basavaraj

[Former Member]

Hi Ranjha,

have you maintained Status : 30 Closed ... SystmStat.007 in status profile.

[Former Member]

Are you using a nornal dispute or a customer disputed item?

I presume it is the second option, as you cannot as standard dispute a credit item in isolation as per your scenarios..

When you add the invoice to the dispute - do you see the amount of the dispute as "0.00" or a different value?

[Former Member]

Hi Basavaraj,

We are on ECC 6.0 EHP 4.

Also in FDM_PROCESS_BUFFER, i dont see any field to enter the case ID. All i see is the "Test Run" check box.

Thanks,

Ranjha

[Former Member]

Yes I have. Please see below

Automatic reopen      Automatic Write off       Automatic close

20                                   30                              30

[Former Member]

Hi Mark,

When I checked the dispute case in UDM_DISPUTE, it displays "disputed amount" as $0.00.

Thanks,

Ranjha

[Former Member]

Have you taken the test flag off and run it?

Also - can you confirm the system status for new - so the from and to range.  10 - 30 for example.

[Former Member]

Hi Mark,

In FDM_PROCESS_BUFFER, i unchecked the test flag and still got the same below error:

No data in buffer

Message no. FDM_GENERAL102.

Also, I have below setting in the status setting.  I dont have any setting for New (10).

Automatic reopen      Automatic Write off       Automatic close

20                                   30                              30

Thanks,

Ranjha.

[Former Member]

Ok - the values you have are not the dispute system status values.

you have the auto change values

in config there is a sction for dispute status - held at dispute case level.

can you confirm the status the dispute in question is currently at?

[Former Member]

on the dispute case in UDM_DISPUTE, the status is 'NEW'.

Thanks,

Ranjha