In my company, the scenario is that when the customer does an overpayment, a dispute case is opened by the business for the excess amount through FBL5N.
Later when the business record the customer invoice, the users clear the customer payment with the invoice using F-32. Which ends up clearing the open items. But, at this time, the dispute case doesn’t close automatically and users have to do it manually.
How can the dispute case be closed automatically? Is there a configuration? Or activating some BADI or do some customization?
Any help would be appreciated.