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SAPMMC - Dispatcher Running but dialogue queue standstill

I am new to sap administrative environment,

We have installed SAP ECC 6.0 Ehp5 IDES in our windows server for Development purpose. And the system was up and running.

Two days back i have restarted the server and found the consul root for SAP<SID> turns yellow.

Status of the Process List -> disp+work.exe -> Running but dialogue queue stand still. We cant able to connect the SAP ECC using SAPGUI.

Operating System - Windows server 2003 x64 (Enterprise Edition) v5.2

Trace file Details Dev_disp

---------------------------------------------------

trc file: "dev_disp", trc level: 1, release: "720"

---------------------------------------------------

sysno 85

sid CST

systemid 562 (PC with Windows NT)

relno 7200

patchlevel 0

patchno 46

intno 20020600

make multithreaded, Unicode, 64 bit, optimized

profile \\cstehp5\sapmnt\CST\SYS\profile\CST_DVEBMGS85_cstehp5

pid 684

Wed May 22 10:41:58 2013

kernel runs with dp version 125000(ext=118000) (@(#) DPLIB-INT-VERSION-125000-UC)

length of sys_adm_ext is 588 bytes

*** SWITCH TRC-HIDE on ***

***LOG Q00=> DpSapEnvInit, DPStart (85 684) [dpxxdisp.c 1252]

shared lib "dw_xml.dll" version 46 successfully loaded

shared lib "dw_xtc.dll" version 46 successfully loaded

shared lib "dw_stl.dll" version 46 successfully loaded

shared lib "dw_gui.dll" version 46 successfully loaded

shared lib "dw_mdm.dll" version 46 successfully loaded

shared lib "dw_rndrt.dll" version 46 successfully loaded

shared lib "dw_abp.dll" version 46 successfully loaded

shared lib "dw_sym.dll" version 46 successfully loaded

shared lib "dw_aci.dll" version 46 successfully loaded

rdisp/softcancel_sequence : -> 0,5,-1

use internal message server connection to port 3985

rdisp/dynamic_wp_check : 1

rdisp/calculateLoadAverage : 1

Wed May 22 10:42:03 2013

*** WARNING => DpNetCheck: NiHostToAddr(www.doesnotexist0250.qqq.nxst) took 5 seconds

Wed May 22 10:42:07 2013

*** WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds

***LOG GZZ=> 2 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 6393]

MtxInit: 30000 0 0

DpSysAdmExtInit: ABAP is active

DpSysAdmExtInit: VMC (JAVA VM in WP) is active

DpIPCInit2: write dp-profile-values into sys_adm_ext

DpIPCInit2: start server >cstehp5_CST_85 <

DpShMCreate: sizeof(wp_adm) 43024 (2264)

DpShMCreate: sizeof(tm_adm) 5517056 (27448)

DpShMCreate: sizeof(wp_ca_adm) 64000 (64)

DpShMCreate: sizeof(appc_ca_adm) 64000 (64)

DpCommTableSize: max/headSize/ftSize/tableSize=500/16/584064/584080

DpShMCreate: sizeof(comm_adm) 584080 (1144)

DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=512/48/65600/90416/156064

DpShMCreate: sizeof(slock_adm) 156064 (104)

DpFileTableSize: max/headSize/ftSize/tableSize=3800/16/364864/364880

DpShMCreate: sizeof(file_adm) 364880 (80)

DpShMCreate: sizeof(vmc_adm) 40896 (2152)

DpShMCreate: sizeof(wall_adm) (41664/36752/64/192)

DpShMCreate: sizeof(gw_adm) 48

DpShMCreate: sizeof(j2ee_adm) 3936

DpShMCreate: SHM_DP_ADM_KEY (addr: 00000000031A0050, size: 6930432)

DpShMCreate: allocated sys_adm at 00000000031A0060

DpShMCreate: allocated wp_adm_list at 00000000031A3030

DpShMCreate: allocated wp_adm at 00000000031A3220

DpShMCreate: allocated tm_adm_list at 00000000031ADA40

DpShMCreate: allocated tm_adm at 00000000031ADA90

DpShMCreate: allocated wp_ca_adm at 00000000036F09A0

DpShMCreate: allocated appc_ca_adm at 00000000037003B0

DpShMCreate: allocated comm_adm at 000000000370FDC0

DpShMCreate: allocated slock_adm at 000000000379E760

DpShMCreate: allocated file_adm at 00000000037C4910

DpShMCreate: allocated vmc_adm_list at 000000000381DA70

DpShMCreate: allocated vmc_adm at 000000000381DB20

DpShMCreate: allocated gw_adm at 0000000003827AF0

DpShMCreate: allocated j2ee_adm at 0000000003827B30

DpShMCreate: allocated ca_info at 0000000003828AA0

DpShMCreate: allocated wall_adm at 0000000003828AC0

DpCommAttachTable: attached comm table (header=000000000370FDC0/ft=000000000370FDD0)

DpSysAdmIntInit: initialize sys_adm

rdisp/test_roll : roll strategy is DP_NORMAL_ROLL

dia token check not active (10 token)

MBUF state OFF

DpCommInitTable: init table for 500 entries

DpFileInitTable: init table for 3800 entries

DpSesCreateTable: created session table at 00000000039A0050 (len=161328)

DpRqQInit: keep protect_queue / slots_per_queue 0 / 2001 in sys_adm

rdisp/queue_size_check_value : -> on,50,30,40,500,50,500,80

EmInit: MmSetImplementation( 2 ).

MM global diagnostic options set: 0

<ES> client 0 initializing ....

<ES> InitFreeList

<ES> block size is 4096 kByte.

<ES> Info: em/initial_size_MB( 8191MB) not multiple of em/blocksize_KB( 4096KB)

<ES> Info: em/initial_size_MB rounded up to 8192MB

Using implementation view

<EsNT> Using memory model view.

<EsNT> Memory Reset disabled as NT default

<ES> 2047 blocks reserved for free list.

ES initialized.

DpVmcSetActive: set vmc state DP_VMC_ENABLED

DpVmcSetActive: set vmc state DP_VMC_ACTIVE

DpVmcInit2: o.k.

MPI: dynamic quotas disabled.

MPI init: pipes=4000 buffers=1279 reserved=383 quota=10%

rdisp/http_min_wait_dia_wp : 1 -> 1

***LOG CPS=> DpLoopInit, ICU ( 3.4 3.4 4.1) [dpxxdisp.c 1638]

***LOG Q0K=> DpMsAttach, mscon ( cstehp5) [dpxxdisp.c 12244]

MBUF state LOADING

DpStartStopMsg: send start message (myname is >cstehp5_CST_85 <)

DpStartStopMsg: start msg sent

CCMS uses Shared Memory Key 73 for monitoring.

CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.

CCMS: Initalized shared memory of size 60000000 for monitoring segment.

CCMS: Checking Downtime Configuration of Monitoring Segment.

Wed May 22 10:42:08 2013

CCMS: AlMsUpload called by wp 1024.

Wed May 22 10:42:09 2013

CCMS: AlMsUpload successful for D:\usr\sap\CST\DVEBMGS85\log\ALMTTREE.DAT (3810 MTEs).

CCMS: start to initalize 3.X shared alert area (first segment).

DpMBufHwIdSet: set Hardware-ID

***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c 1296]

MBUF state ACTIVE

DpWpBlksLow: max wp blocks in queue is 800 (80 %)

MBUF component UP

DpMsgProcess: 1 server in MBUF

DpAppcBlksLow: max appc blocks in queue is 500 (50 %)

Could you please help to solve the issue

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6 Answers

  • Best Answer
    May 22, 2013 at 04:56 PM

    Dear S Ramachandran,

    What is contained in dev_w0 and dev_w1 log files ?

    regards,

    Paul

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    • Former Member Former Member

      Hi,

      sidadm should be able to access read/execute all files.

      Second question are all the instances on the same physical server?

      If not can you ping those server on their hostnames? If not can you ping them on the IP address?

      Regards,

      Johan

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    Former Member
    May 22, 2013 at 03:38 PM

    Hi Ram,

    What is the database, whether database is running fine. Could you check whether archive log is full, if full, delete the archive log files if space is the criteria - disable the archive log mode.

    Regards,

    Zaki

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  • avatar image
    Former Member
    May 22, 2013 at 04:14 PM

    Hi,

    Was there any related changes recently to host names or IP addresses?

    Wed May 22 10:42:07 2013

    *** WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds

    ***LOG GZZ=> 2 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 6393]

    Maybe also check the network card of the hosts in question i.e. do hardware check maybe something is wrong there?

    Kind Regards,

    Johan

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  • May 23, 2013 at 07:00 PM

    Hello,

    Please try

    Stop the SAP service
    Open a command prompt
    Go to usr\sap\<SID>\exe\run
    call 'sapstartsrv.exe -t' from the command line
    Confirm thedialog window

    Start the service again

    if the issue persists make sure disp+work and sapstartsrv.exe are on same

    patch level in the exe kernel directory.

    regards,

    John feely

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  • May 23, 2013 at 07:33 PM

    Hello

    Stop SAP and Oracle database.

    Restart the server.

    Login to the server as cstadm

    Start the listener from services.msc

    Start the database from the SQL prompt

    Run R3trans -d as cstadm

    If the return code is 0000 start SAP

    Else provide the trans.log file

    Suggest you to update the Oracle instant client software.

    The one you have is Oracle Client Version: 10.2.0.1.0

    Use the latest one for 10G

    Few points you should consider:

    Perform the above actions under the cstadm

    Provide the complete trace files or upload them as the ones provided above by you are not complete.

    If you are new to SAP

    Cheers

    RB

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  • avatar image
    Former Member
    May 24, 2013 at 03:12 PM

    Hi Ramachandran,

    What was the fix for your particular problem?

    Regards,

    Johan

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