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Deletion of Incident template

With transaction SMIT you have the ability to create an incident with a template. Once the a template has been created it can be modify. how can a template which is no longer needed be removed from the system.

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  • Posted on May 23, 2013 at 12:42 PM

    Hi Ray,

    Yes, you can archive the Incident template and Delete them subsequently. It involve 2 steps:

    1) Execute transaction SARA and enter the archiving object "CRM_INCDNT". Create a variant involving all Z Txn types (Only if you are using Z txn types )

    2) Run the archiving and deleting reports.

    For more info, pls refer Note 1758090 - Archiving Solution Manager Incidents

    Rgds,
    Vivek

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