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Correct Password is Rejected

Posted on Aug 31, 2005 at 11:06 PM 49 Views

Users who's passwords have expired or haven't been into our BSP application in more then 30 days are being asked to reset their passwords. But when they try and chnage the password using their expired password they get this error message: "You have incorrectly entered the current password that is allowed. Enter it again". This is occuring on the system changepw.htm page. I have found this message in OTR repository but can't find where it is being raised. Does anybody know what might be causing this problem or where the error is being raised. The only thing that has recently changed in our system is we have been applying some Support Packs.

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  • author's profile photo Durairaj Athavan Raja
    Durairaj Athavan Raja
    Posted on Sep 01, 2005 at 09:24 AM
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    waht support package level are you in .

    there are some OSS notes available.

    may be you can use ICF recorder (as explained in OSS note no. 0000724804) to trace the error.

    Regards

    Raja

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  • author's profile photo Rainer Liebisch
    Rainer Liebisch
    Posted on Sep 01, 2005 at 09:26 AM
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    Hi Luke,

    if you are on 620 and have a Basis Support Package between 43 and 51, (or 640 SP11 or 12) please apply note 779502 and test it again. Please note that you have to make some changes by hand (everything is described in the long text of the note).

    The application class for the system BSP application is CL_BSP_LOGIN_APPLICATION.

    If you still encounter problems after applying the note I would recommend to open a BSP message to BC-BSP and refer to this thread.

    Regards,

    Rainer

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  • author's profile photo Rainer Liebisch
    Rainer Liebisch
    Posted on Sep 02, 2005 at 02:31 PM
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    Hi Luke,

    if you are on SP53, don't forget to apply note 851647 which is a major bug fix, but this is only a side note.

    Now to your described problem: Do you use our standard system application or have you written a login handler (something like CL_BSP_LOGIN_HANDLER_HTMLB) which manages the logon page?

    Regards,

    Rainer

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    • Former Member
      Sep 04, 2005 at 11:42 PM

      Hi Rainer,

      We use the standard SYSTEM login. Those users who haven't been into the BSP app. for 30+ days & have an expired password get the strange error message ("You have incorrectly entered the current password that is allowed. Enter it again"). They can not get in until the administrator resets their password for them. We have never seen this error message before the support packs were applied.

      Thanks for your help to date.

  • author's profile photo Rainer Liebisch
    Rainer Liebisch
    Posted on Sep 05, 2005 at 11:01 AM
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    Hi Luke,

    what happens when the user with the expired password tries to login to the SAPGui?

    Regards,

    Rainer

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    • Former Member
      Sep 05, 2005 at 10:09 PM

      Not sure. We can't replicate the problem very easily (we need users who haven't been into the BSP in 30+ days). Gernerally our users only ever use the BSP i.e. none login in through the SAPgui and those that do, use the BSP application often. As far as I'm aware none of our SAPgui users have reported a problem.

      I also have noticed that there is very similar message in the OTR but it is not exactly the same. Is there a way to find where this particular message is being raised?

      Thanks heaps for your help

  • author's profile photo Rainer Liebisch
    Rainer Liebisch
    Posted on Sep 06, 2005 at 10:31 AM
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    Hi Luke,

    I can reproduce the error message when I try to change my password and enter for the current password a wrong value.

    You can debug the login application by setting the breakpoint at the beginning of CHANGE_PW_PROCESSING in the class CL_BSP_LOGIN_APPLICATION.

    The text element you get is number 024 of this class.

    Hoping this helps.

    Can it be that you change the password after expiration to a default value?

    Regards,

    Rainer

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  • author's profile photo Rainer Liebisch
    Rainer Liebisch
    Posted on Oct 07, 2005 at 01:47 PM
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    Hi Luke,

    some other customers encountered the same problem and we found the reason for that. The error is fixed in the latest version of note 779502.

    Sorry for the late reply, but we finally revised the note today and you are one of the first who get to know the answer. 😉

    Regards,

    Rainer

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