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License server issue in customized add-on

Hello Everyone.

I am facing a weird problem while connecting the customized add-on on client machine. System is showing the error" Connection to License server failed, if license server is invalid, correct it, If TAO NT service Naming service stopped, activate it and restart the License manager". But the SAP application is working fine on that machine and i am able to do the entry in SAP application as well.

Also, the add-on is working fine on the server machine.

Client Machine credentials are:

Windows Server 2008 R2

SQL Server 2008 R2

Request your quick reply on the same.

Regards

Ankit

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3 Answers

  • Posted on May 22, 2013 at 02:38 AM

    Hi ANkit,

    Please check with below thread inputs:

    http://scn.sap.com/message/13571525#13571525

    Hope helpful.

    Thanks & Regards,

    Nagarajan

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  • Posted on May 22, 2013 at 03:04 AM

    Hi Ankit Garg...

    1142479 - Connection with license server failed /TAO NT Naming Service

    Version 4 Validity: 12.07.2010 - active

    Language English

    Content: Summary | Header Data | Validity

    Symptom

    Possible Symptoms in SAP Business One area:

    SAP Business One doesn't start and License Server Selection screen comes up

    SAP Business One generates this error message when logging on: "Connection with license server failed"

    On License Server Selection this error occurs: "Connection to license server failed; if license server address is invalid, correct it; if TAO NT Naming Service stopped, activate it and restart License Manager"

    On startup, the TAO NT Naming Service returns this warning: "The TAO NT Naming Service on local Computer started and then stopped...";

    TAO NT Naming Service is not running. To access this service, right-click the My Computer icon and choose Manage -> Services

    Connecting to License Server brings warning: "Failed to connect to License Server"

    On startup, the SAP Business One License Manager returns this warning: "The SAP Business One License Manager on local Computer started and then stopped..."

    RSP: Logging on to Remote Support Platform (RSP) brings this Error: "Agent service unavailable", RSP Agent Console cannot be accessed. Nevertheless SAP Business One RSP Agent Service is running and restarts successfully

    Cause

    License Manager: Dependencies of SAP Business One License Manager to the TAO NT Naming Service, in some cases Firewall settings might prevent running the TAO NT Naming Service.

    RSP: Firewall might block TCP/IP and relevant port range when RSP agent is not included in the firewall policy list.

    Solution

    1. Check disabling the Firewall settings of relevant Virus scanner software / Host Intruder prevention software (e.g. McAfee)

    2. Restart the TAO NT Naming Service & SAP Business One License Manager / Restart the SAP Business One RSP Agent Service

    If the firewall is identified as the root cause, please review the firewall policy and settings.

    Other terms

    lic, ACE, Corba

    Header Data

    Released on 17.08.2010 09:30:36

    Release status Released for Customer

    Component SBO-BC System

    Other Components

    SBO-BC-LIC License Mechanism

    SBO-RSP remote support platform for SAP Business One

    Priority Recommendations/additional info

    Category Help for error analysis

    Hope helpful 😊

    Regards

    Kennedy

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  • Posted on May 23, 2013 at 05:22 AM

    Hi Ankit,

    On the machine having the problem,

    Browse to the folder C:\Program Files (x86)\SAP\SAP Business One DI API\Conf

    Look for the file b1-local-machine.xml

    Open it using text editor, check and make sure the License server is correct.

    Change to IP Address if need be.

    Regards

    Edy

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