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May 15, 2013 at 05:21 PM

Lockbox - Discount not taken -posted as credit on customer's account

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Hello All,

We have certain instances, where the customers won't take the discount and pay the full amount. When we receive the payment through lockbox, system is clearing the invoices and posting the discount portion back on to the customers account as a credit.

Is there any process to stop this from happening, can we make some changes so that the payment would remain as "unprocessed / on account", so that the users can disable the discount during the post processing of such items.

Thanks in advance,

Krishna