Skip to Content
author's profile photo Former Member
Former Member

Starting Startup Agent sapstartsrv FAIL: Timeout issue

Hello All,

We are facing a strange issue and require an urgent help for the same.

Recently we did a system refresh i.e. restore of one system to another system which we have done multiple times earlier but havnt received any issues like this till now.

The problem description is mentioned as below:

We have done a system refresh (restore of database) from CA5 system to CE5 system.

CA5 is the distributed system (where CI and DB are on different hosts) but CE5 is not in distributed environment (CI and DB is in the same host).

The restore and recover of the database finisihed successfully without any issues and database in CE5 is currently up and running fine without any issues. But now when we try to start SAP we get the below error:

ce5adm> startsap

Checking CE5 database

Database is not available via R3trans

---------------------------------------------------------

Trying to start CE5 database ...

Log file: /home/ce5adm/startdb.log

CE5 database started

Starting Startup Agent sapstartsrv

FAIL: Timeout

Startup of Instance Service failed

See /home/ce5adm/startsap_DVEBMGS04.log for details.

Following are the steps which we have tried in order to start SAP but no luck / nothing worked.

  1. Stopped SEOS on server and tried starting SAP
  2. Did a 'slibclean' and tried starting SAP
  3. Executed command 'sapcontrol -nr 04 -funtion StartService CE5'
  4. Checked with UNIX for any blocked UNIX socket/port, UNIX said nothing found in system log.
  5. New 'sapstartsrv' was used
  6. Done kernel upgrade but still no luck.

We even tried starting SAP with the below command and found the below error in startsap.trc

ce5adm> startsap r3 DVEBGMS04 forsvu2007

No instance profiles found

startsap.trc

gotsvu2007: instance profile /usr/sap/CE5/SYS/profile/CE5_DVEBMGS04_gotsvu2007 not found

No instance profiles found.

Exit code 8


Can anyone please help me with the above issue, as we are not able to find any solution to the above problem while starting SAP only.

BR,

Mohammed

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

3 Answers

  • Posted on May 14, 2013 at 02:44 PM

    Hi Mohammed,

    Try this command

    ce5adm> startsap DVEBGMS04 forsvu2007

    I had a similar problem on AIX. It looks like a problem with virtual hostname.

    Hope this helps.

    Regards,

    Deepak Kori

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on May 14, 2013 at 10:50 PM

    Hi

    Looks like you are using virtual hosts. Try the command which Deepak mentioned and it should work.

    If not update the thread.

    Regards

    Amit Padmawar

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on May 15, 2013 at 06:03 AM

    Hie Deepak and Amit:

    Please check below:

    ce5adm> startsap DVEBMGS00 gotsvu2007

    No instance profiles found

    Please send the tracefile /home/ce5adm/startsap.trc to support

    And when i check the above mentioned trace file and i get below:

    Argument=DVEBMGS00

    {07:55:13 ## getarg() start {07:55:13 ## checkInstance() start: @=DVEBGMS00 }07:55:13 ## checkInstance() done: 0 INST=DVEBGMS00 {07:55:13 ## checkTask() start: @=gotsvu2007 _opt=gotsvu2007 }07:55:13 ## checkTask() done: 1 VHOSTS=gotsvu2007 }07:55:13 ## getarg() done: 2 gotsvu2007: instance profile /usr/sap/CE5/SYS/profile/CE5_DVEBGMS00_gotsvu2007 not found No instance profiles found Exit code 8

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.