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May 13, 2013 at 02:17 PM

BCM instead of SAPphone?


Hi Everyone,

In SAP Note 171201 I've recently read that SAPphone is discontinued and that
BCM maybe an option to go for.

I'm currently looking for a solution to connect to CIC in ERP (not CRM!) and

display customer data in CIC of ERP related to an incoming call on the phone,

so something SAPphone did in earlier days (using a TAPI interface).

I've read a lot of presentations and other document but could not find an "easy"

answer to this question. For me it looks like that BCM might be a very good

tool but an overkill to my needs.

Can anyone guide me to the right documentations or give me a hint to find a

good starting point to find a solution?

Thanks a lot in advance.

Kind Regards,

Carsten Loeffler