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First month results - only 95 questions in BPC NW, second month only 94!

After the first month of new SCN I can see only 95 questions with the tag: SAP BusinessObjects Planning and Consolidation, version for SAP NetWeaver.

In the old SCN about 30 questions were asked each day. Looks like the community is dead!

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Nov 10, 2016 at 10:48 AM edited Dec 10, 2016 at 09:59 AM
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P.S. Can be even less, but with the help of moderators I was able to change incorrectly tagged questions about BPC NW :)

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Looks like it will be sooner or later......People are finding it hard to post the questions with the correct tag! Today even I faced problems with "Alert Moderator" functionality....showed "Internal Error". Even finding old posts/discussions has also become difficult....:(

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Incorrect tagging is not a big issue! Looks like most of the old community users stopped visiting the site...

What I am doing here? :)

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Hahaha..really? :) Most of them have stopped visiting....but currently most of them visit the site to get help from you! :) Bcoz they know.....atleast you will be there...;)

But on a serious note...SAP should look after this....improve more to the members expectations!

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BPC has become so easy to use that we don't need to ask questions any more!

;-)

Ha!

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And it suddenly happened a month ago :)

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Cheers. I thought I was the dumb one who had suddenly gotten lost in the new community. I have now spent an hour trying to search for all my questions and all that Vadim's (and a few others) helpfully answered.

Brick wall... head... banging!!!

Oh, why is SAP so bad at user experience.

regards

Frustrated.

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I spot the same situation in FIN domain: less than 5% of the activity before October, 10th. Also, few questions that nevertheless were asked, remain unanswered and I see that many of top contributors in the field have abandoned the site. But, what bothers me most in this story, that there is no public acknowledgement of this fact by SCN steering committee.

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SAP will never admit that they have made a mistake. We are not asking them to rollback. But if would help us if SAP did acknowledge that there is a problem. I don't think they care.

At TechEd Some of the leaderships appeared quite pleased with the fact that SCN as moved to SAP.com.

I do find it easy to read blogs and answer questions.. but if ppl dont post it with the right tag.. we can never read those blogs or the questions.

It is just a matter of education (of SCN users)?. I am sure a small piece of code could read the blog or question and update the tag.. but SCN team might take ages to deploy this fix.. but then all would have deserted this community. Does anyone remember Orkut?!

A great opportunity for a new startup to create a new SCN community perhaps...!!

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Hi Eli, that's probably because FIN is now simple.. don't you know? Thanks god FB01 is still there ;-)

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Simple FIN - that's for S/4 HANA forum :)

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ABAP has quite a bit of activity and the top contributors I'm aware of are still here, surprisingly. SD questions are way down though. And, since there are no questions to answer, "the helpers" don't even visit daily, so the few questions posted might get no replies. That's how forums die usually.

Interestingly though, one might think that if people had trouble posting new questions maybe they'd search better for existing ones. But no - the FAQs still somehow make it here.

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"one might think that if people had trouble posting new questions maybe they'd search better for existing ones"... I saw several remarks in this spirit, but I see no ground for such a statement. After all, that's why we had (and have) moderators in old SCN; irrelevant and basic questions were wiped out and still, there was an activity which surpassed current one by hundreds and hundreds of percent, at least in FI domain. Not mentioning the fact that searching the archives is not very convenient and now I cannot even answer within my full rights as moderator: "Please, search SCN before posting". As I know, from my own bitter experience, that it's not that obvious any more.

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you should change that to "Please, search Google before posting"...

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or search "sap.com, help.sap.com etc" ;)

why not..!!

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Or 'stop bothering the Community with your questions' :). Sky is the limit! Believe me, when questions were basic, they were moderated; that's actually why we have forum moderators.

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Some fresh statistics - as of 14.11.2016: 105 questions asked, 21 marked as correctly answered!

hftn1.png (42.2 kB)
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Hi, everyone:

I've been scheduling meetings with our expert in statistics/traffic, compiling information for a blog post here. There's a lot to sift through, and I don't want to dump a bunch of numbers -- and I also don't want to spin anything. (I'm also working on delivering more information on bug fixes, new features, and priorities -- all of which is long overdue via ongoing communications.)

Long story short about site visits/interactions: Overall traffic has not decreased, but there is indeed a drop in Q&A activity. At the same time, however, there has been a significant amount of archive traffic. Does that mean people are finding information via archive, so they're not asking questions? As noted in other comments, anecdotal evidence wouldn't support that conclusion. I've done my fair share of moderating and have also come across many submissions from people who haven't searched first. While it would be nice to think that people are now looking for answers before asking questions, there's really no evidence to prove this. One drawback is that the archived content is read-only, so we can't track interactions on the page (as people can't comment, like, etc.).

I hope to provide more details by next week -- and also address the prioritization of the overall Q&A experience. For now, I wanted to at least inform everyone that traffic is very much on our minds.

--Jerry

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Significant amount of archive traffic can have very simple explanation - due to bad search engine people have to open a lot of archived discussions to find something relevant.

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There is one logically strong argument against the assumption, that people started searching more. If they are allegedly doing it now, what was disturbing them to do it before October, 10th? Search engine was better, UI (according to the users' reaction on various threads) - also; so, why they were still posting questions and stopped doing that straight after the migration? :-o

Glad to hear, though, that the issue of traffic (business traffic and not simply web-traffic) is on the agenda and hope to see more details and some strategy plans on this subject in the coming days.

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I really hope that you are not simply evaluating the site traffic by web statistics, but have better tools to measure adoption - currently the bounce rate, daily pageviews by visitor and daily time on site are skewed by the non-optimal site navigation and some not so great design decisions.
If we consider that now you need to go through a few pages to find what you need, that you scan manually for comments the questions, where you participated, that you need to refresh a page or go back to it to resubmit an answer or comment, I would say, that the situation is more worrying, than what Alexa's statistics can reveal to outsiders.

And with Jive, we lost a few metrics to measure blogs efficiency - no bookmarking, no way to rate blog quality.
I scanned briefly the recent blogs. Now most of them suffer from the Business Trends syndrome (even if you somehow manage to get 100+ views, almost no comments and likes). How can you be sure that SAP's message to the public gets even noticed? I don't know if export to PDF was ever used as a measurement, but in SCN, if I found a blog extremely useful, I also downloaded it as PDF. Now I copy/paste the blog content to an office application and print to a pdf printer, which I don't think that you are tracking.

To me personally, a blog, which outlines the methods, which SAP uses to measure the business traffic, would be an interesting read. If you create such blog, please post the link in Coffee Corner - you have a higher chance that it is noticed, because following the tag Using SAP.com is an overkill for almost everyone.

By the way, my last statement shows how efficient the new platform is for content discovery - I usually search a lot before posting, but the new site is really challenging my patience.

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Thanks for getting into these specifics, Veselina. I'm going to reach out to our reporting expert to help address, as I wouldn't want to risk extrapolating the data incorrectly or somehow missing points you raised.

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Results of the second month - only 94 questions! Things are not improving...

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Same story in FI, CO, PSM-FM, I'm sad to admit :(

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MM has gone up from 117 to 153, which is still only a 5th of earlier times, and it took a lot energy to collect those items from wrong tags. Eli should have seen quite a lot which I moved as well into the FIN area.

However, what I certainly see too is that not only the questions are less than before, the number of people who answer questions has dropped tremendously.

Tagging is really a challenge for those who post questions, but probably even bigger for those who were here to answer questions as they have the much longer way (via menu) to get to their area of interest, and if they don't know about the Excel list with the tags I would say even impossible

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And the quality of questions is worse then in old SCN:

- Formatting issues: multiple lines are merged in a single line after copy/paste

- Missing tables to show tabular data

- Missing screenshots (copy/paste not working in some browsers), links to pictures instead of inline pictures

- Missing text colour formatting to attract attention to some words/values.

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@Jürgen

It is the 'number of people who answer' upsets me most, indeed. Top contributors are either gone or show up for a post or two and then disappear into the white mist. Even for the small quantity of answers posted, the percent of non-answered and even, non-viewed, questions is close to 85%.

By the way, thank you, Jürgen, for your re-tagging activity. I do see it a lot! Must be a sisyphic work...

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The way I see it: less questions asked because of unintuitive design => less answers and comments due to bad design => less questions asked because people don't get good answers in reasonable time.

The UI did not change, the overall design did not change, bugs (old and new) still exist, I guess, only a few like the fresh new look now- I see no reason to expect a positive trend. ☺

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I couldn't say it better and, again, it's sad SAP seems to not care (sorry Jerry!)

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I don't have the actual numbers but there seem to be less activity in ABAP too. Definitely no noticeable increase. Although December (and even end of November in the US) is usually more quiet because of the holidays and people taking time of or working on end of year activities.

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