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Do you wanna build a snowman? Or a profile?

Hey All,

As I described in my blog post, I'm looking for some testers for the new profile experience, firstly focusing on Community related items.

If you are interested in participating please drop a comment.

Thanks!

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20 Comments

  • Jun 28 at 11:31 AM

    Looking on the screenshot of the new profile page I can see that it's even more blogger oriented then the current one! Do you really think that the primary Community goal is creating blogs? Marketing request?

    • Jun 28 at 11:48 AM

      I fully agree!

    • Jun 28 at 12:03 PM

      No. What you see on the screenshot is the private dashboard area visible only to the profile owner which is intended to show items that require your action and have an easy access to various areas. But that said, items that require action in a more "you have to do this in order to move forward" fashion is few in the community, so for the first version it is a mixture of statistical data and actions. The profile has a much bigger scope than just the community, so moving forward, you will be able to see more action orientated items, e.g. your support incidents (customer action required or solution provided) or expiring trials....etc.

      • Jun 28 at 12:09 PM

        Sorry, but I see:

        Need More Work

        Drafts in Progress

        Under Review

        All 3 items are blog oriented (may be also support incidents also)

        But nothing about Q&A activity (just a button "Ask a Question")

        • Jun 28 at 12:16 PM

          So what actionable items would you expect there for Q&A after you posted your question?

          • Jun 28 at 12:23 PM

            I am not posting the questions, I am answering :)

            But in general on the first page of the profile I want to see at least the same Q&A related info like we have today:

            With the list of the own questions visible by default (or configurable)

            content.png (17.4 kB)
          • Jun 28 at 12:39 PM

            I had actually the same doubt when I read your blog and sent a DM to one of the volunteers to address this as I can't volunteer since my vacation is about to start.

            Of course I do not expect a second notification stream within the profile, but at least I expect some information about Q&A.

            E.g. "you have 102 questions"

            "you have 2 answered questions"

            "you have 100 open questions"

            button which gets you to your open questions

            Nice to see that you consider to reanimate the bookmarks. Tough to imagine whether this comes blank, or with the Jive bookmarks or the "following a blog" will be turned into bookmarks.

            • Jun 28 at 12:49 PM

              I'm also hoping that when you will see the full content we designed for it will become also more clear what is intended for what reasons. We do have a nice little contribution snippet like this:

              As for bookmarks, I'm looking into ways to import back the Jive ones, so they wouldn't be lost. "Followings" will remain as is, but you will be able to see and manage them in one list, same as followed people or tags.

            • Jun 28 at 12:52 PM

              Agree!

              Most of the Community users are not writing blogs (only reading) and posting questions to solve issues.

              Blog reading will be supported by bookmarks list and the list of open questions (without accepted answer) has to be on dashboard also. Providing immediate access to open questions list will support proper question closing.

      • Jun 28 at 12:14 PM

        P.S. And about "support incidents" - it assumes that you login with S-ID. But we all know that using Community with S-ID is a bad idea. You change job and your profile is lost.

  • Jun 28 at 12:44 PM

    hey bookmarks are back? (-> taken from the Screenshot)

    nice!

  • Jul 03 at 12:47 PM

    I think it looks nice. The content snippet is interesting, so I'm looking forward to this new profile.

    With the content infos "Needs more work" etc... I was kind of expecting, that these status options would also be available for questions then. So I could save a question as draft (as far as I know this happens automatically now anyway) and this way I could finally see these drafts. Or new users can find their first questions "under review" here aka "pre-moderation".

    If that's not the case, it's really pretty blog oriented.

    .

    But yeah, bookmarks! ^^

    .

    I don't mind a dashboard, when it comes with options to personalize. So I can decide myself, which of these infos I want to see first when opening my profile. Will this be available?

    • Jul 10 at 01:34 PM

      Thanks for the nice comment.
      Most of the statuses are the same for both blogs and q&a, so e.g. checking all your "deleted" content should show both of them. I will follow up for the auto-drafted questions as I think we don't get that info in the profile at the moment.

      The dashboard will be personalizable, we will offer a handful of "widgets" that you can add, remove or move around and the number and type of these additions will grow as we are introducing other features moving forward, e.g. your upcoming trainings...etc.

  • Jul 03 at 01:35 PM

    i make Vadim and Steffi's (plus others) comments mine but i'll be happy to volunteer

  • Jul 03 at 02:34 PM

    I could be wrong but it seems to me the community has always been about engagement first. That usually comes via questions. IMHO the VAST majority of people coming to the community for the first time come to get help. Usually for help on a problem or to find SAP classes to take.

    They look for a blog or ask a question. Usually they have no clue how to find blogs and info and know what is current or not. (This is not an easy place to find stuff, Google is better). So most of the time they ask a question. They might get ridiculed, sent to purgatory to read the rules of engagement, or hopefully, treated nicely and gently guided in the right direction. And then they start looking around, finding stuff and learning about stuff.

    This is the time you need to make the experience work for them!!! That's what will keep them coming back. Maybe see what more they can get out of the community. Find blogs, get ideas.. engage, start answering questions and THEN start writing blogs.

    Why would you want newer members writing blogs anyway? Most new blogs by new members in the past are nothing but ways to meet some gamification goal. Or worse, some phony way to pump up their resume or internal performance review. It results in copy & past blogs with limited new value and insight. Often times just "How to create a Q-info record", "How to create a MIC". And then moderators have to refuse the blog and it gets people ticked off at them.

    Also, I can't even imagine why you would integrate support incidents here. First, that is an advance skillset. People who are usually submitting tickets to SAP I would hope are relatively advanced SAP users and had long ago checked and searched the internet and the OSS notes system for possible solutions before creating a support incident. Maybe you can provide a stat for us? How many of the S-ID's here, that actively post, (say at least 10 answers/blogs/comments in the past 2-3 months) have open SAP support tickets? I honestly can't imagine that any one person has more than one or two outstanding at a time. And as mentioned by Vadim Kalinin they probably aren't using their S ID here anyway. Whenever I've submitted anything to SAP I'm checking on it almost every day as usually, it's pretty important to my job.

    Make it easy to engage first, then educate, then assimilate into the community.

    Blogging in the community should be considered an advanced skill and one of the last things we want new people to do. We shouldn't be highlighting it at all.

    It would also be nice if some of the SAP technical people in the different areas would blog. That's really what is missing. It would be great to have an SAP QM insider writing a technical blog for us on occasion. This seems to happen more in the ABAP/programming forums but rarely to never in the functional areas.

    Craig

  • Jul 17 at 07:47 PM

    Count me in

  • Aug 13 at 10:33 AM

    bit late to the game but if those are widgets that you personalise to choose what is a priority for you (e.g. blogs versus questions) then this is awesome. I love seeing the return of bookmarks as well

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