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[Status Update] A quick response from moderation

Just 2 months after my alert.

It has been even rejected but i do not remember what i put at that time, so.. how could i contest it?

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32 Comments

  • Dec 14, 2017 at 11:51 AM

    It depends on tag (particular tag moderator). Most of my alerts are processed within 1-2 days, but some requests for some strange tags can wait for half a year :)

  • Dec 15, 2017 at 01:09 PM

    Would be nice to see my alerts in the profile kind of as a content type. I wonder if this is possible.

    Pinging Audrey Stevenson: Is this something the profile team has on its roadmap? :)

    • Dec 15, 2017 at 03:57 PM

      I like that idea a lot...

    • Dec 18, 2017 at 11:54 AM

      Well, when we still had IdeaPlace, there was an Idea for that!

      (Probaly even more than one; I think there was at least one on exactly that topic and another one about "show me _all_ content I created" (that includes e.g comments and alters!)).

      best

      Joachim

    • Dec 19, 2017 at 02:34 PM

      Weeelllll I can say that we have it on the list, but not necessarily as a content type :) Have some big plans for profile next year, stay tuned ;)

      PS: And yes Vesi, it is private :)

      • Dec 19, 2017 at 03:15 PM
        Since I like the profile changes so far, I'm looking forward to what you guys have in store. :)
  • Dec 15, 2017 at 01:54 PM

    I'll add Moshe Naveh too, as he oversees moderation for our team...just in case he has something else to add.

  • Dec 18, 2017 at 07:43 AM

    Just to be clear: i'm not complaining about the delay in the answer :)
    It's just... odd receiving an answer after 2 months and not being able to recall which alert i raised :)

    • Dec 18, 2017 at 08:18 AM

      Don't feel bad, Simone, I usually don't remember what I wrote in alerts raised a week ago :)

      It is also possible if the alert was about a wrong tag that the moderator corrected it, but selected reject instead of agree (someone explained in a thread that I cannot find now that 'accept' and 'reject' worked differently in the old platform).

      • Dec 18, 2017 at 11:31 AM

        lol!
        i can remember a day, not more :D

      • Jan 09 at 11:29 AM

        Reject for the old platform sent the content back to draft status where the author could make edits. This changed to Needs More Work (not Draft) for blogs and Questions only have the choice of Edit or leave visible.

    • Dec 18, 2017 at 06:43 PM

      Yep, my buffer clears nightly. :)

      It'd be nice to see the text when the alert rejected, as well as moderator's response, if possible. If memory serves, on good old SCN we actually could see moderator notes somewhere. They just were not included in the corresponding email.

      • Dec 18, 2017 at 07:42 PM

        In old Jive the moderator notes where just a single line: https://blogs.sap.com/wp-content/uploads/2013/08/abuse7_260206.jpg

        Today we have almost endless longtext to educate users.

        The email from Jive said: Hello, This email is to notify you that SCN moderators have reviewed the alert you reported on the content below. The content was hidden from public view. Thank you for bringing this to our attention.

        then followed the original question/answer/blog.

        We never had the original alert reason after a decision was taken (except by using a trick).

        However, it would help in moderation (in repeated cases) to have user ID and alert reason in the email notification.

  • Dec 18, 2017 at 11:27 AM

    Thank you all

    Simone Milesi Can you please forward me the Email notification you got so I can further investigate?

    Steffi Warnecke Thanks a lot for the idea. What benefit do you see in having such listing?

    • Dec 18, 2017 at 11:31 AM

      Hi Moshe.

      Sadly i deleted it and emptied the bin: i know, in cloud era is crazy but old habits are hard to fight! -facepalm-

      • Dec 18, 2017 at 11:58 AM

        Sounds not so crazy to me! If you don't need it anymore, delete it!

        That's information lifecycle management, isn't it?! An ending the lifcycle of something you no longer need is a good Idea -> it keeps you in controll and makes sure no one does anyhing (bad) with that data (e.g. what's no longer there cannot be leaked).

      • Dec 18, 2017 at 12:04 PM

        beside of an email you also get a notification in your activities which can't be deleted.

        • Dec 18, 2017 at 12:35 PM

          Yes Jurgen, but Moshe asked for email notification :)

    • Dec 19, 2017 at 03:18 PM

      The benefit would be to see what I already have alerted and what the status of that alert is. If you change the workflow and emails to include the alert text and maybe a comment from the moderator, I would be just as okay with it. But right now there is only an information that something happened with the alert, but not even the info I put into the text box or the category I choose. And when the content is deleted, users can't even check the question/answer/comment to remind them why they alerted moderation in the first place.

      • Dec 19, 2017 at 05:49 PM

        I'm thinking the core issue here might be that the alerts are sitting out there for months (and the core issue for that could be unreasonable tags). I don't recall this being an issue on SCN before. Usually an action was taken in the matter of days, if not hours. But these days once in a while I get "moderator agreed" and have no idea what it's about because it was so long ago. This must feel very odd to the OP as well.

  • Dec 20, 2017 at 06:12 PM

    Unrelated, but on this thread. I feel as though the coffee corner has been lying to me as of late. It claims Michael Appleby commented, but there are no comments from him that I can see in this discussion.

    Is it something to do with moderator comments? And if so why is it bothering to notify me if I'm not allowed to see them?

    status-update.jpg (12.9 kB)
    • Dec 20, 2017 at 08:22 PM

      answer to the first question: yes

      answer to the second question: hmm , let's ask Sajid Amir

      • Dec 21, 2017 at 07:58 PM

        Hello Jurgen,

        I believe Chris has found a small issue with the CC feed. As editorial comments (or moderator comments) are hidden from other users, it should not update items in the CC feed. I will try to document and investigate further.

        Former Member please let me know if I interpreted the issue correctly.

        Best regards,

        Sajid

        • Dec 21, 2017 at 09:23 PM

          Yes, that is the issue I was questioning Sajid. Thank you. Another question, as this is probably the first time I've had my profile linked, is that supposed to give me a notification? I only noticed your response by manually refreshing and checking this thread when I saw you had responded via the CC feed.

          • Dec 21, 2017 at 09:38 PM

            Different Chris Bosler was mentioned by Sajid :)

            people.sap. com/cabosler

            instead of

            people.sap. com/chris.bosler

            • Dec 22, 2017 at 01:10 PM

              Ah, I didn't check the link. That's my bad. Thanks Vadim.

        • Dec 22, 2017 at 09:34 AM

          Hey Sajid Amir ,

          when you go into that issue, also have a look at my comment there: https://answers.sap.com/comments/387069/view.html

          This might be related, als it's also about those secret Mod Comments not beeing as secret as they should be.

          (Note to non-mod users: you probably can't follow this link - if you can, it adds to the bug I guess ).

          best

          Joachim

    • Jan 09 at 11:33 AM

      Hi Chris,

      To confirm, it was a private comment to Moderators regarding a tool available in the Moderator dashboard for blogs which does expose the original MA (Moderator Alert) description as well as the item in question (linked). I was not aware that you would receive a Notification. You should not unless you are a Moderator.

      Happy New Year!

      Mike

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