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[Status Update] A quick response from moderation

Just 2 months after my alert.

It has been even rejected but i do not remember what i put at that time, so.. how could i contest it?

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Dec 14, 2017 at 10:59 AM
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It depends on tag (particular tag moderator). Most of my alerts are processed within 1-2 days, but some requests for some strange tags can wait for half a year :)

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Would be nice to see my alerts in the profile kind of as a content type. I wonder if this is possible.

Pinging Audrey Stevenson: Is this something the profile team has on its roadmap? :)

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I like that idea a lot...

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... only if this information is private... :)

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Well, when we still had IdeaPlace, there was an Idea for that!

(Probaly even more than one; I think there was at least one on exactly that topic and another one about "show me _all_ content I created" (that includes e.g comments and alters!)).

best

Joachim

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Weeelllll I can say that we have it on the list, but not necessarily as a content type :) Have some big plans for profile next year, stay tuned ;)

PS: And yes Vesi, it is private :)

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Since I like the profile changes so far, I'm looking forward to what you guys have in store. :)
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I'll add Moshe Naveh too, as he oversees moderation for our team...just in case he has something else to add.

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Just to be clear: i'm not complaining about the delay in the answer :)
It's just... odd receiving an answer after 2 months and not being able to recall which alert i raised :)

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Don't feel bad, Simone, I usually don't remember what I wrote in alerts raised a week ago :)

It is also possible if the alert was about a wrong tag that the moderator corrected it, but selected reject instead of agree (someone explained in a thread that I cannot find now that 'accept' and 'reject' worked differently in the old platform).

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lol!
i can remember a day, not more :D

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Reject for the old platform sent the content back to draft status where the author could make edits. This changed to Needs More Work (not Draft) for blogs and Questions only have the choice of Edit or leave visible.

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Yep, my buffer clears nightly. :)

It'd be nice to see the text when the alert rejected, as well as moderator's response, if possible. If memory serves, on good old SCN we actually could see moderator notes somewhere. They just were not included in the corresponding email.

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In old Jive the moderator notes where just a single line: https://blogs.sap.com/wp-content/uploads/2013/08/abuse7_260206.jpg

Today we have almost endless longtext to educate users.

The email from Jive said: Hello, This email is to notify you that SCN moderators have reviewed the alert you reported on the content below. The content was hidden from public view. Thank you for bringing this to our attention.

then followed the original question/answer/blog.

We never had the original alert reason after a decision was taken (except by using a trick).

However, it would help in moderation (in repeated cases) to have user ID and alert reason in the email notification.

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Thank you all

Simone Milesi Can you please forward me the Email notification you got so I can further investigate?

Steffi Warnecke Thanks a lot for the idea. What benefit do you see in having such listing?

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Hi Moshe.

Sadly i deleted it and emptied the bin: i know, in cloud era is crazy but old habits are hard to fight! -facepalm-

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Sounds not so crazy to me! If you don't need it anymore, delete it!

That's information lifecycle management, isn't it?! An ending the lifcycle of something you no longer need is a good Idea -> it keeps you in controll and makes sure no one does anyhing (bad) with that data (e.g. what's no longer there cannot be leaked).

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beside of an email you also get a notification in your activities which can't be deleted.

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Yes Jurgen, but Moshe asked for email notification :)

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The benefit would be to see what I already have alerted and what the status of that alert is. If you change the workflow and emails to include the alert text and maybe a comment from the moderator, I would be just as okay with it. But right now there is only an information that something happened with the alert, but not even the info I put into the text box or the category I choose. And when the content is deleted, users can't even check the question/answer/comment to remind them why they alerted moderation in the first place.

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I'm thinking the core issue here might be that the alerts are sitting out there for months (and the core issue for that could be unreasonable tags). I don't recall this being an issue on SCN before. Usually an action was taken in the matter of days, if not hours. But these days once in a while I get "moderator agreed" and have no idea what it's about because it was so long ago. This must feel very odd to the OP as well.

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Unrelated, but on this thread. I feel as though the coffee corner has been lying to me as of late. It claims Michael Appleby commented, but there are no comments from him that I can see in this discussion.

Is it something to do with moderator comments? And if so why is it bothering to notify me if I'm not allowed to see them?

status-update.jpg (12.9 kB)
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answer to the first question: yes

answer to the second question: hmm , let's ask Sajid Amir

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Hello Jurgen,

I believe Chris has found a small issue with the CC feed. As editorial comments (or moderator comments) are hidden from other users, it should not update items in the CC feed. I will try to document and investigate further.

Chris Bosler please let me know if I interpreted the issue correctly.

Best regards,

Sajid

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Yes, that is the issue I was questioning Sajid. Thank you. Another question, as this is probably the first time I've had my profile linked, is that supposed to give me a notification? I only noticed your response by manually refreshing and checking this thread when I saw you had responded via the CC feed.

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Different Chris Bosler was mentioned by Sajid :)

people.sap. com/cabosler

instead of

people.sap. com/chris.bosler

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Ah, I didn't check the link. That's my bad. Thanks Vadim.

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Hey Sajid Amir ,

when you go into that issue, also have a look at my comment there: https://answers.sap.com/comments/387069/view.html

This might be related, als it's also about those secret Mod Comments not beeing as secret as they should be.

(Note to non-mod users: you probably can't follow this link - if you can, it adds to the bug I guess ).

best

Joachim

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Hi Chris,

To confirm, it was a private comment to Moderators regarding a tool available in the Moderator dashboard for blogs which does expose the original MA (Moderator Alert) description as well as the item in question (linked). I was not aware that you would receive a Notification. You should not unless you are a Moderator.

Happy New Year!

Mike

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i bet you were writing nasty things about me! ;)

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Not a chance Simone! You are one of the good guys!

Cheers, Mike

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just joking Michael :)

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