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Vast Reduction of Selectable Tags in Tag Picker

On the heels of yesterday's announcement about the new tag picker, I'd like to share some other recent work that took place behind the scenes to improve the tagging experience.

In short, we've reduced the number of tags that are selectable when creating content. Over the course of the last few months, we've gone from a number in the thousands to a number in the hundreds. The sheer volume of tags before, along with the fact that many tag names were confusing or duplicitous sounding, contributed to a disconnected and unengaging experience.

Tags were not hidden willy-nilly; we made decisions based on engagement reports and also analyzed content blog by blog, question by question. Which tags did we hide?

  1. Tags with no associated content or with very low volume of associated content, as established from reports on tag engagement
  2. Tags in specific product lines based on stakeholder feedback (e.g. SAP Fiori, SAP Business One) Product lines for which there are vastly too many/too granular underlying products (e.g. SAP Knowledge Acceleration, SAP address directories)
  3. Product lines for which there are vastly too many/too granular underlying products (e.g. SAP Knowledge Acceleration, SAP address directories)
  4. Tags that sound too similar to other tags, or include a “trigger” word (SAP Forum, SAP Tutor, SAP Learning Assistant, etc.)
  5. Product function tags found to be too granular (HCM tags) or duplicate (e.g. CRM WebClient UI and UI WebClient Framework)


With the new tag picker, plus a "smarter" set of available tags, we hope to see improvements in engagement, moderation, and answered questions.

Happy tagging!

P.S. Thanks Michael Appleby for helping with the initial analysis.

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13 Comments

  • Dec 09, 2017 at 12:19 PM

    Back to SCN Spaces :)

  • Dec 11, 2017 at 03:08 PM

    IMHO the number could easily be in the tens but I'll take any improvement at this point.

    • Dec 12, 2017 at 01:38 PM

      Hi Jelena,

      Having reviewed the thousands of tags back in January, my best estimate at that time was between 600-800 tags would be granular enough without leaving topics/products/subjects uncovered. Consider that we had 500 spaces in the previous Jive based SCN. I think Brian and crew did a great job to get to this result. While I get your point, I think the reduced count is pretty much on target. Tags are dynamic and subject to change as new products/services/technologies come out. And of course, Marketing has to change the big names every 18 months or so! :-( There are likely some tags that got removed for which there is a need just as there are some tags which are duplicative. Tweaking will be an ongoing process for the near and intermediate future.

      Cheers, Mike

      • Dec 13, 2017 at 09:15 PM

        If there were indeed 500 spaces then perhaps they did not all show up in SCN Index? If memory serves, the whole Index was not that long, although I could be wrong, of course.

        And even the SCN index had some redundant items. E.g. in addition to SD space, there were separate Sales and Billing spaces that served no purpose. There was actually a suggestion made to combine them all in one space even prior to 2012 migration. In ABAP, also vast majority of questions went into "ABAP General" instead of the designated Performance, Enhancement, etc. spaces.

        I just did a quick test by using "Ask a question" and typed in ABAP as primary tag. There were very many items on the list:

        OK, I get "Web Dynpro", but why "ABAP Extensibility" or "ABAP Testing" (further down the list) is a separate topic from "ABAP Development"? And what does Data Archiving has to do with ABAP?

        Going forward, IMHO it needs to be carefully evaluated what really requires a designated primary tag and what the tags represent.

        image5.jpg (38.6 kB)
  • Dec 12, 2017 at 05:11 AM

    This is a step in the right direction, albeit more than a year after the launch. IMHO, tags have never been the root of the problem, especially since we had them before in Jive. The new tag picker should help alleviate new content authoring challenges for proper 'tagification' of a blog or question, but we still have the downstream problem of not being able to effectively use them. The Activity Feed defaults to all tags and all entries, but the moment you deviate from this you are relegated to a single tag and/or single source of activity. We have no in-between status where you can pick a few followed tags from your list and eliminate the noise of all the social activities, so we have an all or nothing approach to using the Tags (and by 'nothing' I mean one at a time).

  • Dec 12, 2017 at 01:28 PM

    The improvement in Tagging is a HUGE improvement for the community members and also for the Moderators. Great Job Brian (and team)!

    A Merry Christmas present indeed!

  • Jan 12 at 10:43 AM

    Nice that we got the tags reduced, can we now start asking for missing/new tags?

    I'd still very much would like to have one on AdT (ABAP Development tools in Eclipse), as lined out on https://blogs.sap.com/2017/04/11/blogs-about-adt-abap-in-eclipse-hard-to-find-as-theres-no-tag/.

    best
    Joachim

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