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What a LIES

Hello,

SAP always have good way to justify their all mistakes or development defects. You can always see that, after buying SAP products (SAP notes after notes and Java Patches after patches)

For example on old SCN people wanted to merge their multiple accounts but SAP comes-up with new SCN in Oct 2016 and all their hopes are gone.

And what SAP SCN support team was keep telling users - " WE ARE WORKING TOWARD SOLUTION TO MURGE ACCOUNTS AND POINTS"

Anyway this was "BIG LIES" by SAP.

Cheers...

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Oct 19, 2016 at 07:41 PM
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None of SCN moderator/Developers have courage to reply on this...

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You obviously don't follow me do you??

Craig

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What's it go to do with moderators?

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SCN moderators don't have more power than any other regular member to influence SAP's design decisions - they are just volunteers, who perform moderation activities in addition to their daily jobs.

And they are now in a much worse position that you - clearing lots of incorrectly posted questions, releasing items, which went into moderation for no good reason, struggling with the same design flaws, which cause everybody's frustration. I can only guess, but probably the new moderation tools, which they got, are also lacking in functionality or are infested with bugs.

Instead of, or in addition to expressing your frustration, maybe you can try to help them a little bit - by guiding fellow forum members how to use the site.

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Perfect - This is what I like to see that you guys also with us as end users. Changes are good but... not like this

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Also, you may not be aware of what moderators say or do. Moderators have their own tags and an entirely separate JAM area that is not open to general users. You might be surprised to see how many comments are in there on a daily basis.

So be careful about what you say about the mods as you don't even see 1/10th of what they do or say.

Craig

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Yogesh,

You have been a valued and contributing member of the SCN community for a long time. We all go through periods of frustration and disillusionment, and it's constructive to raise visibility when things are not working properly, but do you honestly think the crew managing SCN are intentionally lying to the rest of us? I'm sure you do not really think this.

I know some of these people. I have met them. They are hard-working and well-meaning. For all the frustration you and others have felt with the migration, you can well believe they are feeling it ten times over. I saw Oliver Kohl a few weeks ago, and the man looks tired. He and the rest of the crew are working hard to make this platform and this community the best it can be.

Was the release too early? Yes. I think it was. Is it working better now than the previous platform? No, in most respects it isn't, though some things are obviously better. Do I believe that Oliver and Jamie and Audrey and all the crew are working as hard as they can to resolve bugs and improve functionality? Yes. Yes, I do.

As Veselina pointed out, most of the moderators are volunteers, and many are not SAP employees. So, it is completely unfair to draw them into this. As Craig pointed out, they are dealing with their own sets of issues, unique to moderation, in addition to all the issues you and I are dealing with.

However, even for those who are not volunteers, for the developers and community managers and system administrators who are working every day to keep SCN running, it is ridiculous to entertain any notion other than that they want this community to be the best it can be. When things aren't working, it impacts them far more than it impacts you or me. I can't know, but I strongly suspect the timing of the migration was driven by factors external to this group; I doubt they had much choice in the matter. If you've been a project manager in a large organization before, then you know how this goes.

What we, as participating members of this community, can do is to constructively assist with the improvement effort. Report bugs when you find them. Criticize if you must, but make sure it is warranted, and correctly targeted. Impugning the integrity and honesty of those working hard for you and me doesn't help matters.

Cheers,
Matt

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Hi Matt - based upon your impassioned reply, I doubt anyone could ever report your Zen blog post for plagiarism into the moderators queue ;) We didn't get a chance to talk much during our brief encounter at Vegas Tech Ed, but I do have to ask if you thought Oliver looked tired before I sat down with him, or after?

Hi Yogesh - after my comment posts and it makes its way into activities feeds and the viewing pleasure of the SAP Community, you will see next to my smiling avatar a 'double dose' <Fokker reference clip> of both an SAP employee icon and a Moderator M icon, but with respect to Matt's comment, he is absolutely correct that my efforts, activities, frustrations, snarky comments, and interactions are first and foremost as a contributing member of the community who is passionate about changing topic(s) that interest me and my work. It is this focus that motivates me, and why I contributed so many hours of effort during the beta, and plan to continue to carry a torch for a better community. The roadmap is a long and wide path of opportunity...

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If we had status updates already, I would post one today quoting you, Jeremy, i.e. "The roadmap is a long and wide path of opportunity." Or, as I posted in a comment on Matt's famous zen blog: "#embracechange". :-)

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Matt, is there a Love button for this? Thanks for your eloquent summary!

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Hi Yogesh

Is your rant/complaint specific to account merging or just an example of a bigger issue?

Matt has written a brilliant reply in relation to Moderators.

As far as account merge goes, the team behind the scenes have been trying to progress this but it's a pretty big undertaking and belongs as a project of itself. SAP has a complex landscape and there are a heap of challenges (both technical and business) to achieve this. I get the impression that when account merging was first introduced, all were optimistic it would be relatively easy to come up with a solution.

But I suspect that as the layers were pulled back and the different scenarios were investigate the complexity became apparent. And this complexity came about as some of the systems and accounts usages are way past their original usage or the solution was designed way back before central identity management was really thought through and valued (my point of view and something I witness on most customer sites today).

There is still work going on for this activity but I got the impression that the team had to divert efforts to 1DX. We're all hopeful to see account identity merge happen one day. From an observation, I can see (and have experienced)

  • IP Ownerships - S number usage belongs to the company and not the individual. What you produce under that login is may not be your own. This is not a technical issue to solve but has massive impacts on identity
  • Retrieval and merging off accounts - if you're not at the client site or don't have access to the email for the account then how to you retrieve password or prove ownership?
  • Multiple accounts with different usages
  • Same email link to multiple accounts
  • Different user types: customers, partners, employees, etc and some are a combination

I've been involved in some conference calls on this and also offered myself up as a guinea pig as well (quite a few regular community members have as we're all keen to see a solution).

I really don't understand you've concluding lack of progress or prioritization means SAP is lying to you? And I really don't get why you felt the need to be antagonistic with comment that "None of SCN moderator/developers have courage to reply on this...".... Your statement is red rag to a bull for some of us who truly care about the quality and direction of the community.

Craig S is absolutely right - a large part of moderator activity is behind the scenes and that's important to community quality. We're here in part as facilitators. Many of us volunteer our time to be available at conference calls in the middle of the night, or in JAM responding to comments, getting extra training for new platform, contributing to rules of engagement, writing blogs and providing feedback to the SAP community team on improvement suggestions - even if our feedback is critical. But a lot of this is behind the scenes. Several of us have been on the receiving end of character attacks and possible discrimination from community members who take on the role of keyboard warrior.

It is such a pity that members think moderators hold this "power". I find it sad that you replied to Veselina with "Perfect - This is what I like to see that you guys also with us as end users.".... You missed an opportunity to exhibit some empathy. We're all in this together but I'd rather raise the quality and experience for users instead of convince them my day's just as bad as yours.

Regards

Colleen

Moderator - Volunteer.

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Colleen,

You speak eloquently for all of us who have been working behind the scenes to progress on this issue, and you have correctly named some of the toughest challenges we are tackling.

The wheels are turning, not as quickly as any of us would like, but they ARE turning.

Audrey

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Preach, sister. It's a complex situation that requires more than a cursory condemnation of the good intentions and hard work of hundreds of people. We appreciate everything that our amazing moderators do, everything that our dedicated developers do, and all the efforts of every community member committed to partnering with us to build a platform and experience we can all be proud of.

Best,

Jamie

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Yogesh,

I already open an idea on the account thing two weeks ago:

Idea Place

Please check it, vote on it and add some comments if you think that additional things are required.

MH

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made more complicate using SNC can not find contents ...... even more wastage of time

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I wouldn't go so far as to call SAP liars but there is definitely some merit to some of the things Yogesh is trying to convey.

Can you imagine if your own SAP system was upgraded in the manner this community was upgraded ? I can tell you now SAP wouldn't have any more customers if this was the case. Funny how a vibrant community has literally disappeared overnight but not surprising.

What annoys me most is I keep seeing moderators and SAP employee's telling commentators to put suggestions for "new" idea's in the Idea Place - the problem here is that for the most part these so called idea's are in a lot of cases functionality that already existed prior to the upgrade of the community. How can you upgrade a community or a SAP system, remove functionality and then expect people to make requests for that same old functionality to reappear. What nonsense !

As some have mentioned, this community should never have gone live with at least some of this basic functionality tested and working.

I for one won't be making use of this community for the foreseeable future. I'll give it six months to see what progress has been made before I attempt trying to use it again.

SAP, start practicing what you preach.

Ciao, Nelis

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Hello Nelis,

there is a difference between an upgrade and a move. SCN was not upgraded, it moved to another platform (or platform(s) with the best-of-breed approach). That's why features, that were there in the old SCN, are not necessarily already build in into the new applications.

So if you see it that way, maybe some things are easier to understand. :)

Regards,

Steffi.

PS:

The idea place is a good way to see, which feature is missed most (because it got the most votes) and help prioritize which one to develop and implement first.

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Actually, the idea ranked #1 one with the most votes was marked as "already delviered" in a misinterpretation I'm sure.

You would think that the number one idea would be looked at a bit closer... surely not all of those people could have mistakeningly upvoted an idea that was already there!!

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One of my own ideas is closed with "Not planned" and I also think there is some misunderstanding going on, what my idea actually was. ^^

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