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author's profile photo Jelena Perfiljeva

[Status Update]Conspiracy theory

Conspiracy theory: SCN migration was orchestrated by the SAP Support ONE team. People used to complain about the Launchpad daily. Now when is the last time you saw a post about Launchpad? Exactly. There is not even a tag for Support. Mission accomplished and they almost got away with it. :)

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  • Oct 17, 2016 at 04:54 PM

    Can you imagine how hard it is for a large group of SCNers to figure out how to post a question for SAP One Support Launchpad, let alone find a meaningful tag for that (even if they stumble upon the Excel file with all tags)?

    And even if people knew how to post a question and if there were a proper tag for SAP support, complaining about an unnecessarily FIORI-fied experience, which works in most cases, except some annoying bugs and complain about design imperfections here...

    I would rather submit feedback from the launchpad itself - there is a higher chance that it gets posted successfully, which is a prerequisite for it to be reviewed :)

    Back to the conspiracy theory: I hope, that both projects shared the same design team and a few of the developers (the alternative, that this is not true, is scary).

    • author's profile photo Former Member
      Former Member
      Oct 21, 2016 at 07:55 PM


      Perhaps something has changed in recent months, but back when I submitted feedback about a problem with the Launchpad, using the feedback button, I was told that nothing would come of it, and I needed to submit my issue as a support Incident. Think on that one a minute: it is not your own installation, so finding the correct way to create an Incident about the Launchpad was a challenge. If you don't need a response, I suppose using the feedback button is fine, but you may never know if it ever came to the attention of the right people. If this has changed, and there is now actually a feedback loop from the feedback button, I would love to hear about it.

      • Oct 21, 2016 at 09:24 PM

        I only meant that, if for technical reasons you can't submit feedback, there is zero chance for it to be reviewed :)

        I don't think that the feedback process, or how much the project team listens to what customers have to say for the launchpad is much different than what I saw during Open Beta.

        I guess, this is usually the case with companies in the maturity stage (trying hard for some revitalization, struggling with bureaucracy and inertia). Too many rules to follow, too many meetings leading nowhere, too much time spent on managerial tasks, less time spent on personal development and actual work... I strongly believe that there are good, smart and hard-working people there, trying to make a difference. We simply can't see them, they probably don't spend much time in the forum either.

        I tend to compare SAP products to what I aim to deliver, which causes some frustration and disappointment. This is not right, our realities are very different: I can't afford to deliver an unfinished product or bad design, I can't afford not to listen to the business, I can't afford to ignore feedback or respond with huge delays - we need to keep the lights on (and, besides that, I love my job). I also don't have 10 managers to report to, I don't have a team of designers and a whole army of developers at my disposal. The reason why I have a job at all, is because a company needs me to help people run their business better. This is not how SAP operates, and this is why they need business consultants, UX experts and user researchers.

        Now back to the conspiracy theory.. again.

        I've read recently "What You Don’t Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions". Now all this (the bumpy launch of SAP Support One Launchpad, the new SAP Community series of unfortunate events) finally start to make some sense: these are a part of a much bigger scheme, aimed to increase customer retention and brand loyalty. :)

  • Oct 21, 2016 at 07:32 AM

    They might have got away with it if it hadn't been for those pesky kids!!

    Showing my age with the scooby doo reference :)

  • Oct 21, 2016 at 01:17 PM --> will you be playing the role of Alice Sutton or Jerry Fletcher?

  • Oct 22, 2016 at 06:01 PM

    Yeah, it makes sense. Actually, I found myself loving the Launchpad and the new SSCR tool.

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