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author's profile photo Yogesh Patel

Something good and nice to have on SAP support portal is there.... :)

I have noticed something nice on SAP Support portal on SAP Note search... (First time I saw it)

When I search SAP Note it came with results and enable Expert chat and Schedule an Expert button.

Slowly but good changes are coming

Happy about it..

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  • Oct 12, 2017 at 09:50 PM

    I give you challenge:

    Assume the launchpad just returns Community content and no SAP notes like it was end of last week.

    Now try to find Expert for such an issue.

    • Oct 12, 2017 at 10:09 PM

      I am not here to prove something right or wrong. This is not a race that we need to challenge each other. Sorry, Can't accept any challenge.

      My personal thinking is... People who had lots of points and badges on old SCN having more issues than regular users. Everyone finds their way to make it better than complaining all the time...

      Great effort by SAP and Team.

      Thank you

  • Oct 13, 2017 at 07:55 PM

    Technically what you're showing is Support One Launchpad. Portal is just, I think.

    But I agree, there are many nice changes being rolled out regularly in the Launchpad and this was just one of them. IMHO the Launchpad team's work is a stellar example of what SAP can accomplish when they use the right tools, work with the right people and actually do something instead of just taking notes.

    Granted, Launchpad was somewhat miserable when it started but I feel it really has gone a long way since then. Hate to admit but it's kind of nice to use now. :)

    Kudos to Arno Helmling and his team!

    • Oct 14, 2017 at 09:27 PM

      Very true and "when it's good, it's good" and that should be articulated as well.

      I personnally enjoy using the Support ONE Launchpad way more than anything we had in the past ...

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