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author's profile photo Steve Rumsby

The next thing people seem to be finding confusing - tags and community pages

The "Browse the Community" feature seems to let you search for community pages. It doesn't let you search for tags. You can't follow community pages - you can only follow tags. Community pages link to relevant tags, so you can indirectly find the tags if there's a community page linking to them. One current example where there doesn't appear to be is ByDesign. There's a tag for it, but no community page, as far as I can see.

I've noticed quite a few questions resulting from this confusion. Does it need explaining better somewhere? Does it need a re-think?

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  • Oct 12, 2016 at 10:55 AM

    It would probably already help, if they explained the fact on the page under the big title.

    screenshot1224.jpg (13.2 kB)
  • author's profile photo Former Member
    Former Member
    Oct 12, 2016 at 03:26 PM

    Apparently I am among those confused; I thought communities went away. What's a Community, and how is that different from the old Spaces, which did go away, or am I wrong there, too?

    My head hurts.

    • Oct 12, 2016 at 03:33 PM

      Not "Community" (that's us all), but community pages. Not every tag got one and I don't know who and with what criteria it was decided, which would be created. You being a real moderator (not like me ^^) could ask this in the Jam group. ;)

    • Oct 12, 2016 at 05:31 PM

      In the Community page you can put featured content, which is more obvious than before (these big pictures are hard to ignore).

      By the way, on some community pages there are no moderators listed (I chose these pages at random):

      I don't know if there are moderators assigned for these tags, but maybe it will be nice if people can see who is in charge :)

      From a user's perspective, the biggest difference is the performance - after I clicked on view more blogs and questions, I managed to count to seven-eight Mississippi (I am not a native English speaker, this is after working hours and I had a dinner already).

      • Oct 12, 2016 at 06:24 PM

        Hi Veselina,

        I am a moderator for the second one. Or at least I can confirm that the items for the primary tag are sure showing up in My Moderator Tasks. But I don't think I submitted the Community Topic Page (CTP) template for that one. Nope, not me. Another Moderator related email coming right up.

        It's an odd bird though. The original SCN community was "SAPUI5 Developer Center". The new CTP name is "SAPUI5 Community". However, the primary tag associated with it is "UI Development Toolkit for HTML5". We changed the original community name about two years ago so people could find the right community for the majority of our members. Yes, the name a couple years ago was "UI Development Toolkit for HTML5 Developer Center" which was a mouthful and not really good since about 75% of the content related to SAPUI5 and 20% was SAP Web IDE (which is not a primary tag although it is at the top of the tree). Right now, about 80% of the primary tag changes done to my moderator items involve putting in the UI Dev... in place of whatever else got selected.

        The SCN team did not want to have more than 100 Community Topic Pages. Not enough traffic in all those other communities and topics to require it as I understood their justification. They did add a few towards the end, but I doubt that the quantity is sufficient for the need.

        Cheers, Mike

        • Oct 12, 2016 at 07:17 PM

          I have always thought that moderators decide how the forum space first page (now the community page) should look like. This shows how little I know how things actually work here :)

          Our SD page looks OK: yes, there is no featured content yet (whoever skipped this part - thank you!), but I see some very useful Wiki links and, what is really important now - links to the three tag pages related to SD community page (for some people, who used the old platform, combining SD, Sales and Billing spaces into one is not immediately obvious). At least in my case the names did not change through the years and people have no trouble understanding the abbreviation SD and using this as a search criteria to find the page.

          Here combining the old forums into one made some sense, because most of the content was in SD and we got around 4-5 discussions/day in the other two. This is normal, because it is rare to design a process, which does not involve both sales and billing and people posted in the main SD space because of that.

          To me it will be strange if they left many tags completely without topic pages - was there absolutely no way to combine them with other tags in a common page?

          The way I understand it:

          • One community page can be related to multiple tags.
          • A single tag is associated with one community page - at most.
          • If you create content with tags related to different community pages, the content will appear in both, but your chosen primary tag determines who will moderate it.

          Did I get this right? :)

        • Oct 12, 2016 at 08:04 PM

          With all the confusion about tags, finding them, finding tag pages, the difference to community pages and whatnot, you'd expect, that it can't get worse.

          But now I looked at the SAPUI5 community page and expected to see the "UI Development Toolkit for HTML5" tag added under "See all content on", but instead there you'll find again "SAPUI5" and when you click on it, the title says "Tag: SAPUI5", even when there is no tag "SAPUI5"!

          I mean, come on! Who thought this up? And why didn't s/he think it through?! -.-

  • author's profile photo Former Member
    Former Member
    Oct 12, 2016 at 03:29 PM

    Now I see that Security has a Community Page, but neither GRC nor Access Control do. :(

    • Oct 12, 2016 at 04:23 PM

      I'm sure this all makes sense to somebody, somewhere. Not sure who...:-)

  • Oct 13, 2016 at 09:16 AM

    Hello Steve,

    I totally agree! This is where communication and explanation of the functionality and intended use lacks the most in my opinion!

    I would like to know:

    • What tags are responsible to display the content of a community
    • and if there is a way to influence SAP to add or remove Tags to a community
    • Who's the moderator of a community

    The new communities could be as useful as the old ones and would give most people what they are missing in the new comunity compared to SCN - if the a community page could display multiple Tags. Then everyone could go to their community page and check for new content.

    The activity stream is IMHO not usable at the moment for this (filters are missing). Furthermore I can only follow tags for which post or blogs exist. If these do not exist yet I can not follow them - or can I?

    • Oct 13, 2016 at 09:27 AM

      Hello Mark,

      welcome to the Coffee Corner! :)

      At least one question I can answer: moderators of communities (or tags assigned to them probably)

      If you look at the page for IDM (for example), then you'll find the moderators listed at the top right under the short intro text.

      Or did you mean, who is responsible for the content of the community page and the pages altogether (attaching tags to them etc)? Theeeeen... I don't know. Not the listed moderators I'd guess. ^^

      • Oct 13, 2016 at 01:09 PM

        Hello Steffi,

        OK - then "my" SAP community (topic) page simply has no moderator assigned:

        I'm just wondering why this is the case - the old SCN Forum for EHS Management had multiple moderators (SAP Employees).

        If the moderators can't change a community page - what the purpose of the moderators then on community level?

        My first blog was approved by some moderator (Would be nice if the system would tell me who it was) and it had the same tag as the community (which has no moderators).... So moderators can approve blog / question's tags that they are not moderators for -> this seems like a strange concept.
        Or is the a differentiation between tag Moderators and community (topic) moderators?

        • Oct 13, 2016 at 01:40 PM

          They didn't map moderators over from SCN. It was up to the moderators to download a spreadsheet, figure out what pages they should be moderating and then mail the file into SAP.

          Why SAP couldn't take an initial crack at mapping moderators from old spaces to new tags/communities is beyond me.

          I would have thought for a brand new implementation, every communitty and primary tag would have been assigned to at least one moderator. If no volunteer moderator is available, they should be assigned to an SAP Platinum consultant that supports that area and make it their job function until a volunteer is identified. Or to a super moderator group of site moderators. This shouldn't even be a question!!!

          It would be like me implementing SAP SD for a company but then not having an SD resource to support the plant at go-live.

    • Oct 13, 2016 at 09:27 AM

      I think, you should be able to follow tags if you can somehow get to the tag page and if the tag is configured to be follow-able (not all tags are like that). Unfortunately, I cannot confirm this, because I have no access to Beta QA to test my theory.

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