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[Status update] Autologin on SAP.com is delivered... is it?

So I saw the update in the Community Roadmap and the autologin is shown as delivered as of July, 13th.

Maybe I'm doing something wrong, but I was not logged in automatically when I went to the community this morning. I was however logged in, when I clicked on "Start a Discussion" in the Actions menu to write this. So... is that what is meant by the epic, topic, thing?

Kind of expected something else...

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Aug 01, 2017 at 08:12 AM
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I have some of the same questions, but really I see that there are two areas here, the main SAP.com related areas of the overall website, and the community piece (which of course has multiple dimensions/silos). I would expect that the overall login process is seamless, once you go beyond the anonymous element (e.g. - someone visiting for the first time to find an answer to a question or details in a blog -> typically arriving from Google search), then you sign in. From that point forward you have a consistent avatar in the header, and as you navigate into different areas of the SAP.com website or Community sites that you are never prompted/challenged for a login ever again.

Currently we have 'Frequent' login instead of the desired SSO.

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But the description of the epic says:

Automatically login to SAP Community pages on www.sap.com

So... it's not working for me, since I have the activity stream bookmarked (more because of historically sentiment, not because it's useful), but even when I switch over to CC or the questions, I'm not getting logged in. I still have to click the default avatar.

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Hi, Steffi:

OK, if I'm following your description, and based on what I heard back from IT, this is the expected behavior -- as Jeremy described above.

You still have to log in once in one of these areas (general site, Q&A, blogs, Profile, Archive). After that, you should remain logged in as you navigate across the systems. (I believe there had been issues in the past where people had to log in multiple times as they hopped around the site.)

And, per the conversation further down...wiki and help aren't included, as they are separate systems.

If you are finding that you have to log in again (after you logged in the first time), please let me know.

--Jerry

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Alright. Thanks for clearing that up, Jerry. :)

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Hi, Steffi:

Here is how it's described there: "Enabled auto login on sap.com site to have consistent login behaviour across SAP Community"

I believe this means: It's not auto-logging into the site, but once you do log in, you shouldn't have to log in again as you move to the different areas of SAP Community.

If that's not the case (and not your experience), could we move this conversation over to Gali's new blog

https://blogs.sap.com/2017/07/31/mapping-and-developing-the-bigger-picture/? I think her post kind of got lost with all of the issues yeterday -- and Gali mentions that feature there (as well as several other things).

Happy to keep the conversation here if it's easier...and I can notify the right people from the team (who might be better informed than I am).

--Jerry

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Hey Jerry, see my reply to Jeremy. The epic description (no pun intended...) reads differently.

At least for me. What do you think?

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How Epic of you Steffi (pun intended - lol)...

Between Safari on my iPhone, and IE 11 mixed with Chrome on my Windows 10 laptop, I can likely show multiple ways where solving this dilemma will go a long way towards a cleaner UX.

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OK, I'm going to check with some people closer to the topic. I don't want to cause more confusion in my attempts to solve it...

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Yes, please do. Maybe it's just the wording and they really meant what you wrote. But if they didn't... then it's definitly not delivered. ^^

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I suppose, that this does not include wiki.scn.sap.com and help.sap.com... :)

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IMO, one should assume that "SAP.com" is *.sap.com, so covering the full spectrum of digital touchpoint sites.

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You could assume, but... :D

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Or even open.sap.com

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A separate system, obviously... which is not necessarily a bad thing. :)

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i can agree.. yet under the same domain sap.com

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Hi, Steffi:

Still trying to get a definitive answer here. What I'm gathering thus far: Auto login is working in normal scenarios, but for your particular path, it's glitchy (sorry, that's about technical as I get).

But don't quote me on that.

I'll reach out to some other IT folks, see if I can find out more.

--Jerry

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So... what are "normal scenarios" then? I would think that going to SCN via a bookmark to my Activity Stream is as normal as it can get. oO

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I am using a link to activity stream to log in, but I have not saved user/password or a certificate - I type user/password and after logging in most parts of the site (excluding the help and the wiki) work just fine.

I am surprised that this particular link is considered as glitchy, because I have been using it for many months. The only cases, when I had troubles with it, was when the activity stream and/or profile service was not working at all and it did not matter from which page I started.

In Firefox I usually start from expert search link for notes ( https://launchpad.support.sap.com/#/mynotes?tab=Search ) or a direct link for a single note and have no problems getting to SAP community pages, while retaining logged in state (although I would be happy if SSO did not work in this case).

I am also curious which scenarios are considered normal - is it the welcome page? Because it loads slower than activities... The main answers page is fast, too, but the information there is rarely useful for the majority of users. If one is interested in multiple topics and is very active, choosing Activity stream/Notifications page as an entry point makes sense (despite of it being challenging to use in an efficient way).

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I think what would help would be to have the end-user scenarios mapped out in accordance to the official test cases confirming that they are in fact 'working as designed', and how your source defines 'normal scenarios' (like Steffi said). I have worked in development situations often enough to see the pattern where a developer refutes an issue simply because the feature 'works on my machine', which really means if you do everything in the exact same order sequence and ignore an error or two along the way then it 'works'. This is not intended to stereotype developers, but showcase the different personas in play between the community team and a community user, which will have different needs and expectations.

We need to consider prototypical user entry points into SAP.com (meaning anything with a ****.sap.com URL) and the community related nuances of anonymous vs. logged in. Personally, I have multiple browser bookmarks to different sites (from the beta), and I use both IE and Chrome, but very often I click an email link from a notification, something shared on Twitter, or in a Skype chat, so there is no consistency in my entry behavior aside from the fact that all sites URL's belong to SAP.com. Even if I have to manually press one of the login hyperlinks or the header avatar (which I don't think I should really need with a browser certificate in place), I don't really want to see the continual login propagations in the foreground, and for sure the chaotic process whenever navigating to messages.sap.com is the extreme example.

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As I said above: "Don't quote me."

I did a pretty lousy job of explaining the situation, and I should have just waited until I heard from IT before I attempted to tackle.

I responded to Steffi a little higher up, but essentially I think it came down to the interpretation of "auto login." Steffi was expecting auto login when she arrived to the site via her bookmark. In actuality, everyone needs to log in once -- there is no auto login in that sense -- but after that, you are automatically logged into other systems as you navigate throughout the site. I don't think that was always the case before.

So the question is: Is anyone experiencing a situation where you come to the SAP.com site, log in, move around the community, and need to log in again?

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This falls into the same category as 'do not think of pink rhinoceros'...

Doing the needful and promoting a nice blog at the same time: Log in, Log out, Log in, Log out… Jelena describes a case, when she logs in/on? the site with a P-user, but after clicking on notifications, she appears to be logged out. The setup and explanations are quite detailed, I believe that the support team could reproduce her case by following the steps.

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Hi, Veselina:

I read her blog post and I've shared the link with the appropriat experts, but I think we're talking about different things. As I had noted above, the login remains across the general site, Q&A, blogs, Profile, and Archive systems (after the initial login). Jelena's situation -- while aggravating -- involves navigating elsewhere...unless maybe I don't understand her post at all.

--Jerry

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I was referring to the part, where she describes logging in with the P-user from the welcome page, navigating to Coffee corner and then after clicking on notifications, she is logged out.

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I run into this^^ situation quite often myself, even with SAP employee browser certificates and always using the same account for everything.

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Replied in the blog comment but to clarify here too - "log out when going to Notifications" is a known bug. It seems to be sporadic, unfortunately. See also here: https://answers.sap.com/questions/263121/scn-asks-to-log-on-again-to-see-notificatons.html

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Hi Jerry,
Let me try to give you my own example of how it does not work. I work in Chrome usually in the same set of webpages day in and day out. Instead of adding new tabs each time, I have a preset group of tabs that are presented as soon as I open Chrome. Here is the list of pages:

https://activities.sap.com/#/notifications
https://blogs.sap.com/wp-admin/edit.php?post_status=pending&post_type=post
https://messages.sap.com/
https://moderation.sap.com/#/tasks
https://cse.google.com/cse/home?cx=013447253335410278659:k8ob9ipscwg https://support.wdf.sap.corp/sap(bD1lbiZjPTAwMSZkPW1pbg==)/crm_logon/default.htm https://wiki.wdf.sap.corp/wiki/display/HPS/Preview+Concept#PreviewConcept-Motivation https://wiki.hybris.com/dashboard.action
https://open.sap.com/courses/hcp3a1.true
https://detammenitsapcommunitytags-p001984trial.dispatcher.hanatrial.ondemand.com/index.html?hc_reset
http://smallseotools.com/plagiarism-checker/

The first tab is Activity Stream - Notifications

Second is Blog Moderator Workbench, third is Messages, fourth is Moderation Tasks and so on...

Activity Stream - Notifications never and I do mean never automatically logs me in. Second, third, fourth are all fine. but every time I open Chrome, there is Activity Stream - Notifications with its "Logon to see your personalized..." message staring back at me. Every single time! If I close the Chrome Browser completely and reopen it, I still have to click on Logon. Messages (Chat), Moderation, etc. all log me on, but not Notifications. Of course as I click on the linked Logon, SSO kicks in and voila, I can now see my Notifications.

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Thanks, Mike. I'm meeting with IT tomorrow to explain the situation. I'll share these additional examples.

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I am not only not auto-logging in, but here's what's happening:

1. Click on link to a question from an email notification.

2. Link opens in Chrome.

3. Click on the logon icon at the top-right of the page so that I can add a comment.

4. I get the login screen. In the past, it has automatically picked up my SSO certificate and logged me in so that I don't have to remember my S-ID.

I am able to successfully log in to the community using my S-ID and password, but it should be picking up my certificate. Just to make sure that the certificate hasn't expired, I went to the support launchpad and it successfully used the certificate to log me in.

-Dell

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It's really funny because it works almost the exact opposite way for me - SCN always prompts me for a certificate (even though I use PID) but Launchpad stubbornly wants to use PID credentials and does not offer a certificate pop-up.

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And this morning the certificate log in is working on SCN.

-Dell

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And another good old problem is back. I used to have this issue with SID/certificate before and now it's the same thing with PID. In the morning, I open SCN, login, do some stuff, close browser.

Then later same day I open SCN by going to the home page. It shows that I'm already logged in (would make sense since I just used it a couple of hours ago and I chose "remember me"). I think "sweet" but then I open a blog featured on the home page in a new tab and it has no idea who I am:

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I see this all the time, too.

-Dell

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Thanks to the Flying Spaghetti Monster, we have Veselina!

In her wonderful blog she helps poor mortals with a tons of different users

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all hail its noodleliness for Veselina's awesome blog!

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"success": true? Since this is all I get when trying to login I beg to differ...

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