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author's profile photo Steffi Warnecke

[Status update] Autologin on is delivered... is it?

So I saw the update in the Community Roadmap and the autologin is shown as delivered as of July, 13th.

Maybe I'm doing something wrong, but I was not logged in automatically when I went to the community this morning. I was however logged in, when I clicked on "Start a Discussion" in the Actions menu to write this. So... is that what is meant by the epic, topic, thing?

Kind of expected something else...

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  • Aug 01, 2017 at 02:13 PM

    I have some of the same questions, but really I see that there are two areas here, the main related areas of the overall website, and the community piece (which of course has multiple dimensions/silos). I would expect that the overall login process is seamless, once you go beyond the anonymous element (e.g. - someone visiting for the first time to find an answer to a question or details in a blog -> typically arriving from Google search), then you sign in. From that point forward you have a consistent avatar in the header, and as you navigate into different areas of the website or Community sites that you are never prompted/challenged for a login ever again.

    Currently we have 'Frequent' login instead of the desired SSO.

    • Aug 01, 2017 at 02:19 PM

      But the description of the epic says:

      Automatically login to SAP Community pages on

      So... it's not working for me, since I have the activity stream bookmarked (more because of historically sentiment, not because it's useful), but even when I switch over to CC or the questions, I'm not getting logged in. I still have to click the default avatar.

      • Aug 02, 2017 at 05:09 PM

        Hi, Steffi:

        OK, if I'm following your description, and based on what I heard back from IT, this is the expected behavior -- as Jeremy described above.

        You still have to log in once in one of these areas (general site, Q&A, blogs, Profile, Archive). After that, you should remain logged in as you navigate across the systems. (I believe there had been issues in the past where people had to log in multiple times as they hopped around the site.)

        And, per the conversation further and help aren't included, as they are separate systems.

        If you are finding that you have to log in again (after you logged in the first time), please let me know.


  • Aug 01, 2017 at 02:17 PM

    Hi, Steffi:

    Here is how it's described there: "Enabled auto login on site to have consistent login behaviour across SAP Community"

    I believe this means: It's not auto-logging into the site, but once you do log in, you shouldn't have to log in again as you move to the different areas of SAP Community.

    If that's not the case (and not your experience), could we move this conversation over to Gali's new blog I think her post kind of got lost with all of the issues yeterday -- and Gali mentions that feature there (as well as several other things).

    Happy to keep the conversation here if it's easier...and I can notify the right people from the team (who might be better informed than I am).


  • Aug 02, 2017 at 02:02 PM

    Hi, Steffi:

    Still trying to get a definitive answer here. What I'm gathering thus far: Auto login is working in normal scenarios, but for your particular path, it's glitchy (sorry, that's about technical as I get).

    But don't quote me on that.

    I'll reach out to some other IT folks, see if I can find out more.


    • Aug 02, 2017 at 02:26 PM

      So... what are "normal scenarios" then? I would think that going to SCN via a bookmark to my Activity Stream is as normal as it can get. oO

    • Aug 02, 2017 at 06:26 PM

      I am using a link to activity stream to log in, but I have not saved user/password or a certificate - I type user/password and after logging in most parts of the site (excluding the help and the wiki) work just fine.

      I am surprised that this particular link is considered as glitchy, because I have been using it for many months. The only cases, when I had troubles with it, was when the activity stream and/or profile service was not working at all and it did not matter from which page I started.

      In Firefox I usually start from expert search link for notes ( ) or a direct link for a single note and have no problems getting to SAP community pages, while retaining logged in state (although I would be happy if SSO did not work in this case).

      I am also curious which scenarios are considered normal - is it the welcome page? Because it loads slower than activities... The main answers page is fast, too, but the information there is rarely useful for the majority of users. If one is interested in multiple topics and is very active, choosing Activity stream/Notifications page as an entry point makes sense (despite of it being challenging to use in an efficient way).

    • Aug 02, 2017 at 06:35 PM

      I think what would help would be to have the end-user scenarios mapped out in accordance to the official test cases confirming that they are in fact 'working as designed', and how your source defines 'normal scenarios' (like Steffi said). I have worked in development situations often enough to see the pattern where a developer refutes an issue simply because the feature 'works on my machine', which really means if you do everything in the exact same order sequence and ignore an error or two along the way then it 'works'. This is not intended to stereotype developers, but showcase the different personas in play between the community team and a community user, which will have different needs and expectations.

      We need to consider prototypical user entry points into (meaning anything with a **** URL) and the community related nuances of anonymous vs. logged in. Personally, I have multiple browser bookmarks to different sites (from the beta), and I use both IE and Chrome, but very often I click an email link from a notification, something shared on Twitter, or in a Skype chat, so there is no consistency in my entry behavior aside from the fact that all sites URL's belong to Even if I have to manually press one of the login hyperlinks or the header avatar (which I don't think I should really need with a browser certificate in place), I don't really want to see the continual login propagations in the foreground, and for sure the chaotic process whenever navigating to is the extreme example.

    • Aug 02, 2017 at 07:13 PM

      As I said above: "Don't quote me."

      I did a pretty lousy job of explaining the situation, and I should have just waited until I heard from IT before I attempted to tackle.

      I responded to Steffi a little higher up, but essentially I think it came down to the interpretation of "auto login." Steffi was expecting auto login when she arrived to the site via her bookmark. In actuality, everyone needs to log in once -- there is no auto login in that sense -- but after that, you are automatically logged into other systems as you navigate throughout the site. I don't think that was always the case before.

      So the question is: Is anyone experiencing a situation where you come to the site, log in, move around the community, and need to log in again?

  • Aug 03, 2017 at 09:57 PM

    I am not only not auto-logging in, but here's what's happening:

    1. Click on link to a question from an email notification.

    2. Link opens in Chrome.

    3. Click on the logon icon at the top-right of the page so that I can add a comment.

    4. I get the login screen. In the past, it has automatically picked up my SSO certificate and logged me in so that I don't have to remember my S-ID.

    I am able to successfully log in to the community using my S-ID and password, but it should be picking up my certificate. Just to make sure that the certificate hasn't expired, I went to the support launchpad and it successfully used the certificate to log me in.


    • Aug 04, 2017 at 08:33 PM

      It's really funny because it works almost the exact opposite way for me - SCN always prompts me for a certificate (even though I use PID) but Launchpad stubbornly wants to use PID credentials and does not offer a certificate pop-up.

  • Aug 04, 2017 at 08:37 PM

    And another good old problem is back. I used to have this issue with SID/certificate before and now it's the same thing with PID. In the morning, I open SCN, login, do some stuff, close browser.

    Then later same day I open SCN by going to the home page. It shows that I'm already logged in (would make sense since I just used it a couple of hours ago and I chose "remember me"). I think "sweet" but then I open a blog featured on the home page in a new tab and it has no idea who I am:

  • Aug 08, 2017 at 07:38 AM

    Thanks to the Flying Spaghetti Monster, we have Veselina!

    In her wonderful blog she helps poor mortals with a tons of different users

  • Aug 22, 2017 at 08:44 PM

    "success": true? Since this is all I get when trying to login I beg to differ...

    image.jpg (39.8 kB)
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