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SCN is still trying to stop me from contributing

Many months into running on the new platform, SCN still isn't nearly as reliable and available as any other platform I know and use (or used in the past).

Just wrote an answer to the question https://answers.sap.com/answers/225971/ to get the following, now far too familiar message back:

"An Internal error has occurred and we are sorry for the inconvenience. We are doing our best to fix the problem as soon as possible."

Upon reloading the question, sure enough, there is my answer.

So, what is going on here?

Is this some sort of weird green-blue testing scheme to gauge patients of community contributors? (hint: if it is, I'm sure there's enough evidence by now, that a wonky UX is a surefire way to get rid of well-meaning contributors. The experiment could stop now.)

Is it the sign that we (SAP) are technically not able to control the technology we chose so that successful postings don't lead to dead-end default error messages?

As a user of this platform, and one that still wants the community to work, I don't really want to know. I simply don't want to be bothered with what seems to be "backend stuff" that must not concern me. At the very least: if I cannot do anything about this "internal error" that doesn't seem to affect my posting, then keep it to yourself!

Yes, I'm annoyed!

Lars

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Jun 18, 2017 at 02:35 AM
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This happens to me 2-3 times per week, if not more...and still sometimes errors appear (reported before) in the Activities feed.

I'm glad I'm not alone experiencing this.

I've observed that sometimes the answer appears OK but then other occasions I have to repost again.

Then 1-2 days a week the site doesn't work for me on Chrome; consistently it works fine on IE11 but I am used to Chrome.

I don't have time to debug or give more input on the cause of the errors either.

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For sure WP moderation tools stop working when I try to edit a blog. Just a blank screen. If there is a Moderator Alert, I can sometimes, repeat sometimes, open it from the Reports screen, but most times, I have to copy the link that does not work in Chrome to IE to be able to process it. But I stopped bothering to check the logging to see what error it is. Just keep on working until I find a way to force it to work. I guess I will have to check the logging and open a Bug Report via email or the form.

Cheers, Mike

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Not being able to access the site at all for days ... now this is tough, I feel embarrassed to complain, I only get these errors sporadically (although they seem to appear more often). The longest time, that I can recall in the last few months not being able to use the answers part of the site, was about 30 minutes.

This is a dumb suggestion probably, but did you try clearing cache and cookies? I am not sure if Google Chrome has an equivalent to Firefox private browsing mode, but I think, that there was some setting to clear data for a specific site on browser exit. Maybe you can try it the next time, when you encounter this error and you see, that it is possible to use the site in IE.

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Yes, that is the first thing when I cannot access using Chrome I clear the cache, etc.

Good point, one time when this happened I did try "incognito" mode, and that worked fine. But I can't stand the color scheme of the site using incognito mode, so to me that is not a good alternative; I'll go to IE in that case.

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I don't think any user of any online platform should feel embarrassed - ever. Even more so, when it is because the platform just fails to do what it is supposed to do, even if only sporadically.

Maybe it's due to different personalities, but I just get frustrated by it.

I've been pointed to another discussion where it appeared that one of these problems seems to be that Chrome (the most popular browser) and the SAP authentication service don't play well with one another. So, not sure about the workarounds, except for not using Chrome...

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I am embarrassed mostly when comparing Tammi's experience to mine, and despite of all these problems, she manages to participate a lot more that I do.

It is ironic, that using a not officially supported browser (here), results in better outcomes than using a supported one :)

You might be right about the problems between Chrome and SAP authentication service, but my understanding was that the error message, which you encounter in this case is different and that a page reload helps in this situation.

@Tammi: do you receive err_ssl_protocol_error page or 'An Internal error has occurred'?

If on certain dates it is completely impossible to use the site with Google Chrome, wouldn't there be more members asking for workarounds?

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We hear you and we also feel the pain as we constantly see such issues as well in our tests. For some of them, we've already identified the root cause and are waiting for a bug fix by the vendor. For some others we or the vendor are still investigating. The "internal error" page is just a symptom for a set of issues which we as SAP Community development team can't solve directly as we "only" control the extensions to the underlying platform and are dependent on bug fixes or workaround recommendations by the vendor.

However, I don't want to point the finger only to the vendor - our team chose to license this platform (instead of licensing other ones or to build one from scratch on our own) and we are responsible to deliver a proper end user experience - or at least to avoid such terrible internal server errors.

We are doing our best with the resources that we have right now to improve the situation. For the time being I can only ask you to report us every single issue which you've encountered - ideally with a more or less exact time when this error occurred. My offer from https://answers.sap.com/articles/95677/status-update-ive-had-it-with-these-motherfg-snake.html?childToView=123067#comment-123067 is still valid - I'm open for direct communication with you.

So, please accept our sincere apologies for these issues. We are working on it!

Best regards,

Sebastian (Lead Architect SAP Community)

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I can't believe that you really want an email every time this happens to a user, this could be quite many at the end of the day. What information should be in this email that could help you to get closer to a solution?

Or is it just that you believe the issue is resolved and you want be informed that it happens again?

Yesterday I found a post where the image shows as broken,

https://answers.sap.com/questions/227192/fixed-indicator-trigger-while-changing-text-in-pur.html?childToView=232851#comment-232851

I checked the source code, found the link to the image

https://answers.sap.com/storage/temp/43254-untitled.png

And again this message appears.

Can it be that we do not see the pictures because they are lost silently ?

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Don't bother about my inbox. ;) If I'm getting too many e-mails - we have too many issues on the platform and that's the main problem. The issue with the image which you are describing is for example new to me - I guess that this is unrelated to the other issues, but who knows... A new ticket to the vendor is open...

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