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author's profile photo Sriprasad Shivaram Bhat

What can be done to get some feedback on Community Blogs

This is my first sort of discussion in Coffee Corner and hope some of other bloggers also felt same thing like ( just a thought ! )

Recently I have written couple of technical blogs where traction was very less in SAP Community Compared to Other platforms ( some statistics...25 Likes ,11 Comments and 3533 views in SAP Community compared to 162 Likes ,10 Comments and 5910 views in other platform ). To test this logged in to SAP Community from Personal laptop to see what might be missing for not getting much traction like other platform and got below idea.

Once members reads the blog or traverse through it.. open a popup asking few basic questions like

  • Did you like the content- A short cut or button to like the content there only.
  • Text box to add review or feedback comment.
  • Hyperlink to share the content in other platforms.

I know there might be some challenges with popup ( or it might be old idea which might got obsolete over the time ) but still feedback for the efforts we put into share some learning haunts me all the time.

Appreciate your thoughts on the same!

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10 Comments

  • Sep 04, 2020 at 11:53 AM

    "open a popup" - VERY annoying feature! Bad idea to my mind.

    • Sep 04, 2020 at 11:56 AM

      Many of us use popup blockers. :) Totally agree Popups are very annoying to me too.

  • Sep 04, 2020 at 11:53 AM

    Blog Posts - I love them. But I really love the comments I get in the end. It helps me see that maybe just one user will use the blog or finds it interesting enough to comment. Or it is something that someone has a better idea and wants to share. So it's a bit harder when there aren't any comments.

    Here's some of the things I've noticed:

    1. You may write a blog post and it's something no one comments on because they don't use. ***Or they use at a later date. I've found blog posts that were written a year ago, but are still valid for me. I didn't comment when it first came out, but I do comment when I use it. So it might be a matter of wait and see.

    2. It might be a piece of software your company doesn't use. In your case, most of the blogs you've written lately revolve around SuccessFactor. We don't use it. So I haven't spent a lot of time reading your blogs. However, it looks like you have a lot of comments our there, so people are finding it useful.

    There are blogs highlighted on the community page landing site. To your point, most of the time, they are blogs that a lot of people liked or commented on already.

    I try to never get caught up in the statistics when I write a blog. I know that's not what you are asking here. However, it comes down to, why are you writing the blog? Is it so a lot of people love it - or is it for that one person that does. That one person that may not ever comment.

    • Sep 04, 2020 at 11:59 AM

      When I write clear and useful technical blog - I do not expect a lot of comments :) Everything is clear!

      • Sep 04, 2020 at 01:15 PM

        P.S. On the opposite site, if you want to have many comments - just add some incorrect info in your blog :)

  • Sep 04, 2020 at 12:11 PM

    Considering that in the current platform you can only like this content (if memory serves, in Jive we could rate blogs), maybe for the team responsible for the design and the strategy for SAP Community collecting more detailed feedback on content quality is not ranked high in the priority list.
    This (having only a "like"option) probably means that people are less likely to provide feedback if the only feedback that they are allowed to give, is positive feedback. And, in my opinion, at present there is not much (if any) control over content quality, basically anything that does not infringe copyright and does not contain links to shady websites is allowed.
    I do not really like the idea of popups asking for feedback, sorry. Popups are annoying, I would just get rid of these via NoScript or uBlock. Well, this is if I navigate to blogs.sap.com instead of using RSS.
    The Like button already follows you when you scroll down. It is convenient - you do not need to scroll all the way up to add a like and it does not get in the way of reading or posting comments. If there really needs to be some solution to provide feedback - I think that this one is more elegant.
    In my opinion, if one wants to get feedback on content - providing feedback has to be convenient and it should not take more than a minute to complete. This is probably why on IMDB there are a lot more star ratings per title than user reviews. If someone really wants to add feedback on a SAP blog via a comment - this is already possible and it makes the most sense to do this after you have scrolled down (read the content). As to sharing - I really do not know if this can be improved much, I share content by copy/pasting the URL. A button to copy the URL below the Like button probably would be convenient, but I do not share content very often, maybe members with Twitter accounts will have more to say on this.
    It is a shame that you do not get much feedback on your blogs, from what I can see, you put a lot of effort to write them. I am not an expert on the topic, though, can it be that the target audience has moved away from SAP Community and that reaching them is easier via other platforms?

  • Sep 04, 2020 at 12:48 PM

    The big difference seems the number of likes. Different platform, different audience. Maybe you could tell us what platform it is, that would possibly enlighten us about the reason...

    Note: I wouldn't care too much about the comments in SAP, many of them are just "textual likes", very few people seem to practice/have questions.

  • Sep 05, 2020 at 01:19 PM

    Your findings are correct and it is a fact that the visibility of blogs in SDN was very much on the higher side and quality blogs got more attention, Likes and positive comments but in SCN it is vice versa. Similarly, in SDN, when there was an area "Suggestions Corner", many SCN members shared very good suggestions but once it is moved to "Customer Influence", the counts has reduced drastically. In fact, I drew the attention of Global Moderators on this and hope, some positive action has already been initiated.

  • Sep 11, 2020 at 12:04 AM

    Let me start by saying that I looked at some of your posts and I think they are good technical articles that seem rather well produced. They feature properly sized screenshots, a solid structure, and links to further material.
    Well done.

    Now, as someone that uses SAP software, when I read a technical article from SAP (that blue SAP icon next to your name gives it away), I expect all these things in SAP-material. In fact, I consider these the bare minimum, since you're getting paid to produce those.

    A different thing is: blog posts are supposed to convey engaging content. A story about personal experiences, new insights found, luck had, mistakes made... something like that.
    After reading a good piece, you would want to have a new idea in your head that you can't help but think about.

    Technical step-by-step articles are usually not that.

    What I'm saying here is: you may want to reconsider the format you use. (think about why e.g. "modern" cookbooks a la Jamie Oliver do better on Amazon than, say the "Techniques" by Jacques Pepin).

    If "feedback and fame" are what you're looking for as a technical author, then SCN is probably the wrong platform. Pestering your audience with popups and "a quick feeback" survey will only make that worse and teach everyone to stay the heck away from yet another try to bring up a Qualtrics survey in an SAP context.

    Concerning the hugely different "like-count" on other platforms: one of the main factors on e.g. Twitter and LinkedIn in is that users can and do like content they didn't look at. And that's fine. Often, I think, a "like" can mean: good on you for publishing something. Or, "yes, that bit from the headline sounds good". Or, "that's a really cute kitten in the overview picture" :).
    One just cannot know.

    Having written my fair share of posts and articles myself, I can share that some of the pieces I thought were really good only reached a few readers and received nearly no feedback. Other bits, written down in five minutes as a note to myself keep raking up read-counts like crazy.

    I take two things from that:

    1. likes and read-counts are not a measure of content quality but of how well SEO was done.

    2. Don't write for likes and read-counts. Write for yourself first and foremost - that's what you can control. The reader will make up her/his own mind anyhow.

    Hope that helps anyhow.

  • Oct 01, 2020 at 07:09 PM

    When I write a blog, I do not expect likes, I have been writing something useful for some SAP user. :)

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