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[STATUS UPDATE] Different day, same pet peeve....people deleting their question when downvoted!

ARGGG!!! As I said/mentioned in another post a few weeks back...VERY tired of people having the ability to delete their question/post when there are several replies to it and they don't seem to like being called out. One today....person was trying to do something VERY boneheaded...and was told in several ways by several people WHY it was wrong...but they continued to argue/not try to understand/not like answers given....they were downvoted...last check at -5 or so....I see many updates in my "followed activity" so I go to catch up on where the discussion has meandered.....only to find the whole thing gone. Why even bother trying to help people, jump in a conversation, etc until this is corrected?!?! Such an easy way for people to "take their ball and go home". Done.

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Feb 03, 2017 at 02:43 PM
397

now you down-voted the community (see top left)

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I think the word wrapping title was reported a few months ago (I know I pointed it out a few places, so thanks for bringing it to attention again)...

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Most of our priority bug fixes relate to Q&A, and this is one of them. In addition to resolving this problem, we're also hoping to deal with the issue with answers not being saved when submitted, as well as the funky depth level of the comments tree.

All of these are at the top of the list for Q1 delivery. I wish I could provide a more concrete date (or even given a more general, firmer commitment), but this is definitely a painful problem. Not only does it waste members' time (as you noted), but it also hurts our search archive (as a repository of answered questions is important for us to provide).

As always, we'll provide more details as they become available.

Best regards,

--Jerry

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Was one of the replies "I give up ...." ?

In that case it was probably deleted by a moderator

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ding ding ding!!!....When Horst says "I give up"....you know its a good one! haha ...and why would a mod delete it as it DID have good info in it...and another mod was actually in the conversation.

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I was just going to ask if you were sure the OP deleted it and not a mod, as I recently saw another deleted conversation that you had participated in, and I'm pretty sure that one was mod-deleted. However, now I believe you're talking about a completely different post.

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Maybe everytime I jump into a discussion, it gets deleted!?!? Maybe I am the problem!!! Patient Zero!!!

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Finally, we've identified the root cause! ;)

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I have often been called a "pest" but never a "bug".

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So YOU are the cause of SAP.com's lack of activity! You killed it, monster!

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Hm... I opened one of my questions that had answers and there is no option to delete in the Actions box. I could edit it to remove the whole text but don't see a way to delete it.

By the way - what is "Redirect" for exactly? No idea what this means:

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Additionally, I seem only able to delete my own answers, not those of others. (What makes sense to me as an non-mod.)

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Yes, but if there are comments to that answer, they will be deleted, too. And that's the problem.

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Ah, I see. Yes, that is a problem.

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Just one more reason to abolish answer/comment in favor of "reply". Would solve the notification issue as well (right now you're not notified of the comments made in the same thread if they're not specifically posted on your answer).

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Yeah, but you're also not notified about a new answer, if it's not your question. ^^

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Thanks for pointing this out. I haven't been answering anything lately, so didn't notice. Well, this is totally messed up then...

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Hi Jelena,

Redirect is used to connect similar threads. I remember I reported last year a usability issue about it, because that input field makes a type ahead search (which I find very error prone ) and I was wondering why I can't simply redirect to a URL that would be a more exact and unique action to me.

Thanks for the reminder, I ask around if there are news on that feature.

Regards

Ervin

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Apologies, Ervin... I am obviously too thick to understand the redirect functionality here. :)

1. During Open Beta I tried the field - it was just an input box with no type-ahead. Currently the field also does not work as a type-ahead in Firefox, IE11 and Pale Moon. What is the current design: is this a search field or a field to enter some URL?

If it is the first - it does not work in at least three browsers, despite of claiming to be used for such purpose (I am referring to the text Search for a question): if I type some search words - no type-ahead list is shown, if I press OK/Enter, assuming that this might be the search trigger - nothing is shown - no error, no warning, no list.

If it is the second - then why the field is not designed clearly as insert/edit link? It accepts any value and no indication of success or failure is shown back to the user (me).

2. What is the idea behind - I don't get it? I have a redirect option for my own questions. Am I supposed to maintain the redirects myself? What about other people's questions? If I knew about similar threads - I cannot redirect, because I am not a moderator - I can only post a link in a comment. So how is this thing meant to be used by non-moderators and how is that even useful? How does a redirected question look like to moderators, non-moderators, to the question author, to anonymous viewers?

3. Does redirect even work at the moment?

And to whoever designed this 'thingy' - it is a great example of how not to design.

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Hi Veselina,

Yes I agree and I even remember the functionality disappeared some time ago. Now it's back but does not work...

In general I would like to have a thread merge or redirect or any kind of feature I could use to route the user to an existing thread that was asked a million times :)

I hope it will be fixed.

Cheers

Ervin

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redirect the user with a comment and delete his question. I do not see any benefit in adding a new redundant question to an old existing question. Reopening old answered questions is not wanted in general and also a reason for a moderator alert.

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If there are two (or more) already ongoing discussions, both have value, too late to delete, not the category of 'failed to search', etc, then I think a feature that helps to connects these dots would come in handy.

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At least one function that works fine in the new community.

Just tried it on several discussions and was able to delete my answers incl. long list of comments.

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Do we really need "Edit" option for submitted replies/comments ?

Only moderators should have access to delete if (really) needed, contributors can use comments/replies area to correct their typos/queries if something need a correction.

Regards,

Harish Karra

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Do we really need "Edit" option for submitted replies/comments ?

Yes, since everyone could write a typo or put something wrong.

The problem is the deletion.

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Unfortunately we have people misusing the options. With a common sense it could be allowed,. but I saw already questions where the user edited it to death, removed everything and filled it just with garbage text to get over the 10 character restriction for posting, at times when editing was allowed and deletion not possible.

So I clearly vote that neither editing nor deletion should be possible after a public reply. A user can seek for help from a moderator if it is so important to delete it, or to correct typos in the original question.

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150% agree with "So I clearly vote that neither editing nor deletion should be possible after a public reply". Already written the same number of times...

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I don't think that a useful tool (i.e. editing questions, answers and comments) should be disallowed just because it can be misused. I would expect common sense from users - and notify those who do not show that.

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To my mind the "useful tool" have to be used at the right time - not after a public reply. With the ability to change the original question after number of replies was posted the discussion logic is damaged. If a topic author want to add some info after replies there are other ways like comment to the question.

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On the old platform, you could not edit your post after someone has replied to it. I think that was the best solution. Also no deleting after someone replied.

Even if this is supposed to be a professional forum, there are enough people using it that tend to forget that. And having these options would IMO protect replying members more than it would hurt the OP.

So I'm all for it.

Especially since at the moment you are not even informed via notification that your content was deleted. And having no way of checking your comments in a list, you can't look them up later on to see, if they are still there.

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I guess the primary problem here (and Christopher's original point) was the deletion of complete questions (and I'm still surprised that this is possible - I cannot do that for my own questions with answers, see Jelena's answer here...).

Like Simone, I'm suggesting to prevent those deletions as soon as there are answers/comments on them - that would prevent the (silent) loss of "others's work".

But with edits, that is not a problem IMHO:

  • Say if I fix my typos lateron - do you care?
  • If I ask a question and you ask me via a comment to clarify the problem/name the product version/whatever, and I edit my question to do so (or correct my code sample) instead of adding further comments (or with just a "Sorry, updated my question" comment) - doesn't that make the overall information easier to grap?

______________________________________________________________

(This is not part of the list, I hope the stupid editor will recognize that...)

For edits on questions and answers: Can everybody see their revisions? (I'm not sure about that, the "Action" menu seems hidden or empty for those): If not, that would be welcome (cf. StackOverflow - where it's also common to edit questions and answers), so one could easily see whether a user has just fixed a typo or totally modified his contribution). And if the later was the case making my own help worthless, well, I'd learn from that w.r.t. the next time that person has an issue... (another appliance of common sense, I'd say...).

EDIT: As always, I needed to edit my comment because the bullet list does not work as expected, sigh. I hope you have not already replied while I'm editing...

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i agree with Volker.

It sounds like we should not sell cars because someone causes deadly accident.

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I kind of like the car analogy...
In my country, you are allowed to drive a car if you are:
* more than 18 years old and
* you have passed the driving exams and
* if you follow the rules.
There are no barriers for registering in SAP Community - yes, new users get their comments pre-moderated, but this is not exactly the same as passing an exam, right? And we get just 1-2 'policemen' per tag and no traffic cameras (the prospect of punishment for misbehavior is the main reason why people follow rules).
Maybe there will be missions in the future to help the new members learn how to use the platform within the ROE, but for now gamification is not active. Currently there is no rule against modifying/deleting your own content, in many cases the member may not be aware that by deleting his own comment they would delete also the comments by other members.
I don't believe that it is realistic, that moderators on their own could control the proper usage of the platform for every single comment - in my opinion, this specific case should be handled by the platform setup. If the control will be done by moderators - then at least add 'no changing of own content after a public reply, except for minor typos and fixing links or re-uploading screenshots' as a part of ROE.

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It's my same thought Veselina: it's not the tool, but the lack of instruments/ education / controls (disclaimer! i'm not complaining with moderators' work!) the problem.

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Sorry, but do you really think it's possible to automatically distinguish between significant content change and "minor typos and fixing links or re-uploading screenshots"

Common sense rule:

1. Check everything before submitting question/answer.

2. After submitting - look on the result. If something is wrong - like typo mistakes - it can be edited before first reply.

3. After reply add corrections using comments.

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I was thinking allow them to delete the question pending moderator approval. I know the mods have plenty on their plates, but this is a fairly low occurance scenario.

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Back to the discussion subject - isn't it possible instead of generic "page not found" message to show "content removed by a moderator" message if that's what happened? I'm still not seeing any proof OP can actually delete their question completely.

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