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Idea-Place: Eliminate all Tags that have no content

On https://answers.sap.com/comments/99935/view.html the idea "Eliminate all Tags that have no content" was brought up.

I took it to idea place: https://ideas.sap.com/D39918

I’m starting a new CC-Discussion here to make you aware of it. (In my opinion its buried to deeply in the other thread)

Vote if you think it could mak a difference....

best

Joachim

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Jan 11, 2017 at 03:41 PM
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I suspect that some persons from metadata team will immediately create some content for empty tags :)

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I have upvoted the Idea, but struggle a bit as Tags in and of themselves are not the problem, but more that we have almost zero ability to fully leverage them to cluster tagged content into meaningful collections (beyond one at a time in more of a singular or isolated use case). That being said, the taxonomy problem existed even in Jive where the header and space navigator was hacked from sap.com and only compounded further when products are renamed or obscured behind a campaign slogan. Beyond a Google search, did anyone else leverage the A..Z space finder page - a former gem in the old community :) When a two or three letter acronym becomes synonymous with a product or solution, it is what people gravitate to as a 'home' base for engaging in community or even simply a source of reference content. And when fresh content or interaction is flowing around a topic (tag / tags) the community audience will gather and ideally interact and pay it forward.

As I've commented a few times before in different threads, the 'goodbye spaces' aspect of Brian's blog is one area we are mightily struggling, and the 'hello tags' portion remains a work in progress. If we need a reboot and simplification effort to lessen the number of tags, then I fully support it to get back to the basics, but the request for new or missing tags hasn't subsided from what I've seen. I also know of a few tags that need renaming because of a product rebranding effort...

http://www.sap.com/community/getting-started/spaces-topics-tags.html

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Well, you know, if we rephrase Churchill's statement "Spaces is worst form of SAP taxonomy, except for all the others" :).

I wouldn't be too harsh on spaces' concept. Yes, it was not ideal, but only objectively, which in our case is much less important than subjectively. From a perspective of a John/Jane Doe User, everything was put in its place. After all, users knew what they wanted, moderators and top contributors knew where to publish their material, etc., etc. ...and the result was a thriving community.

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Apologies Jürgen L for adding another Fiori related post to your Activity Stream, but I wanted to share the link to this blog where Liz put some perspective on how "everything was put in its place[space]". In two phases/chapters in my SDN/SCN/Community journey, I have been fortunate to take part in helping two communities grow into a self sustaining existence (SAP Manufacturing Integration and Intelligence, and SAP Fiori). Neither of these thriving communities started out their own newly dedicated space, but like a Phoenix rising from the ashes, they were reborn from within another area after user activity started to dominate the space (SAP xApps and SAP for Mobile respectively). I am also hopeful that we will eventually (sooner rather than later) arrive at a place where the community knows where and how to publish content...

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I upvoted it and made the following comment:

Not sure of the final solution but tags definitely need to be reevaluated.  Not so much using them but HOW they are used.  Way to many of them out there and rmoving those with no content would be a good start. Tags need to reflect how USERS and CLIENTS refer to areas.. not how the sales hierchy is broken down

Craig

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Yep, it's not the size that matters, it's how you use it. :) Am I the only one who clearly sees that the tags simply need to be multi-dimensional? Each attribute just needs to be a separate tag. E.g. instead of "Something HANA on Linux" use 3 separate tags - Something, HANA, and Linux. Those should be like building blocks.

Of course, there needs to be some kind of primary attribute to organize the content. E.g. my photos or blogs are organized by date but recipes by the type of dish (appetizer, soup, etc.). Then I add tags like "cat" for the pictures or "potato" for the recipes (the other way around would be really weird :) ). Short and simple. If a tag takes more than 2 words it's not a tag.

But instead someone allowed the whole bunch of teams to run wild with absolutely insane tag names. On top of that, as already mentioned, there is ongoing disconnect between the terminology that is used in real life and SAP marketing department's imagination.

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(the other way around would be really weird :)

Hmmm.. maybe not....

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are we into Asian cusine here ?

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For the multidimensional tagging, it could be user driven if we were to cut back to only core tags. From there, as content is posted with user tags, adopt the most popular as official SAP tags.

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oh no, the most used user tag is "SAP Community" . People tag it that way because they post in the SAP community, makes sense?

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I wasn't accounting for the high quality user content we've been seeing :) Maybe "intelligently" and selectively adopt the most popular user tags?

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Despite debates on the value or effectiveness of the present day 118 CTP's, I guess you could consider that the first round of CTP development that was made available with the October launch, more or less provided a first 'chunk' of affiliated tags or topics? At least the intent of providing a bridge between SAP.com and the community (by no means a true replacement for the space pages) gives us some categorization of the content where the more active tags should exist.

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Adding Idea place link for additional context - merging/simplification ideas for CTPs and topic/product pages: https://ideas.sap.com/D37926#C7F65D74D

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What is CTP?

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Considering the black banner in the header, and community being a sub-category within SAP.com, it does seem quite fitting that people would look to brand community content accordingly...

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Vadim Kalinin wrote:
"I suspect that some persons from metadata team will immediately create some content for empty tags :)"

OK, let's add this tiny bit - incorrectly tagged blogs and questions don't count as tagged content.
@Jelena Perfiljeva: this is nice and could work if there was an easy way to guide people which attributes make sense in a specific case. Considering the knowledge levels, analytical skills and the ability to understand written text in English, demonstrated by many forum members, I am skeptical that they will apply:

  • correct attributes;
  • relevant attributes.
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Stumbled upon a tag called Create Sales Orders. At first I thought this was some odd user tag but a quick check in the spreadsheet confirmed that this is indeed a valid tag and it is supposed to be for a Fiori app with the same name. But, naturally, most of the questions there are actually SD (some OPs managed to use the right tag as secondary, well done). There seems to be no more than 2 questions that actually pertain to the Fiori app.

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all tags with improper naming (these Fiori tags without Fiori in the name) are stealing the users the chance to get their problems solved.

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Having separate tags for specific FIORI apps is not very well thought out (mildly put).

SAP claims to have 7600+ FIORI apps (OK, the list of real FIORI apps is lower, but it will grow in the future) - are we getting a new tag for every single one of them?

I can't see the need to have separate tags for FIORI apps: if you have a FIORI - related question - tag it with SAP FIORI, if you have a SD-related question - tag it with SD. What is the point in having 42 tags (this 42 can't be a coincidence: Answer to the Ultimate Question of Life, the Universe, and Everything (42)) with the name FIORI in them? If you want to increase your chance that somebody reads your question on Create Sales Orders app, you still need to tag it with SD (Sales and Distribution) /SAP FIORI, which makes most of the FIORI apps tags redundant. And there is a tag SAP FIORI transactional apps for ERP, which this Create Sales Orders app is. Is this app really that special that no FIORI experts, ordinary SD functional consultants and sysadmins could help?

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Makes me wonder how many more items are sitting in such "ghost tags". Maybe that's how we end up with the SCN members not seeing much activity while the SCN team feels the activity levels are the same as they were.

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goto Community > Questions and Answers (https://answers.sap.com/questions/index.html)

see the number on top, then apply the filter "unanswered questions" which are actually questions without any answer.

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I actually tried that last week just out of curiosity but only could go through 3 pages. Most questions seemed to be tagged OK (as far as I can tell) but some had really bizarre choices:

Wondering if anyone can get the counts by tag more easily.

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As a moderator of the "Using SAP.com" tag (nearly slipped up and said "space" there...) I regularly have to re-tag questions that have been posted with that tag rather than the correct tag. Oh my goodness can that be a major exercise. Do you know how many "Business Objects" tags there are? No, nor me - I can't be bothered to count them all. Worse, not all of them have "Business Objects" in the tag at all! No wonder people have difficulty finding the right tag.

Some simplification is certainly required...

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As a moderator of the "Using SAP.com" tag

.

You poor thing!

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Yes, I'm the one that's been dealing with all your moderator alerts... :-)

Actually, I'm not alone, thankfully. It isn't as big a job as you might imagine.

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Retagging is the primary part of the moderation I'm doing in the NetWeaver spaces... er, I mean tags.

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Stumbled upon this one today. Even though it does have some blogs, there are only two pages worth of them and 80% seem to be written by the same person. Couldn't they share a tag with someone? If there is any content still doesn't mean it requires a designated tag.

By the way, this is how the real tags should look like:

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Hm, AFAIK "SAP Mobile Platform SDK" certainly is a SAP product (formerly "Sybase Unwired Platform", methinks) so I think a product name itself should give an appropriate tag. Nevertheless, I'm not using that product so I can't tell on the pros and cons... (and whether the SDK needs a different tag or could be part of a "SAP Mobile Platform" tag.

BTW: Such a product help page looks nice, doesn't it? - Reminds me of former, err, SCN spaces...

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That's exactly the problem that someone is making tag = product. For such product tags should be "SAP Mobile platform" and "SDK". Then each of those tags in combination with others could also be used to describe tons of other things. E.g. I'm a developer and want to know what SDKs are available - so, here you go, SDK tag.

Yep, product page very much reminds of an old space overview page.

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RE: this idea (for those who might not be following it)

Brian Bernard (the Brian whom Jeremy mentions below) did offer an update at https://ideas.sap.com/D39918

He also responded to the "Oh yes! More tags" Coffee Corner discussion at https://answers.sap.com/articles/111997/oh-yes-more-tags.html

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Thanks Jerry,

it's always good and helpfull to connect the different pieces and places of a discussion!

Just for reference, here's direct link to that comment: https://answers.sap.com/comments/114214/view.html

(pro tip: you can obtain links to comments in answers.sap.com by pointing you mouse on the timestamp (upper right corner, e.g. “6 days ago”);

On blogs.sap.com it’s the timestamp, too, there you find it right under the user name.

Credit & thanks to Veselina: https://blogs.sap.com/2016/10/21/sap-community-navigation-nerdy-people-part-ii-mystery-meat/)

best
Joachim

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Found another tag where questions go to die ("NW ABAP SAPconnect", no idea what it's for): https://answers.sap.com/tags/804875659401345494901936324695447

Looks like WHERE <number of questions> = <number of unanswered questions> would be a good criteria for such tags.

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Great sample, and just imagine how helpful it would be if that page (i.e. the one listing questions tagged with that one single tag) would offer a description of the tag in the header - and possibly would name and explain two or three related tags (such as "For questions on ..., see <>").

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There is definitely space available for such information!

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Jelena Perfiljeva wrote:

"Found another tag where questions go to die ("NW ABAP SAPconnect", no idea what it's for): https://answers.sap.com/tags/804875659401345494901936324695447"

Isn't this about SCOT/SOST? Looking at the questions list there, I can't understand how exactly the question authors chose this one out of the 2000+ alternatives)....

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I was wondering the same but apparently it's the first hit if you start typing ABAP as primary tag:

Best of breed design.

Edit: scrolling down the list - check out the tag granularity levels, wow:

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This is strange, I see a different list:

Ahaaa, now I get it... yes, this is about ABAP, you are on sap.com and you are connected.

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So does that mean SAP knows about your interests and only lists those 2.800 tags of all that you are most interested in?

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I don't know... I have never been particularly interested in Web Dynpros, I am a lowly functional consultant. I think, that some solution for most used tags is in the works (I am referring to Choose from your followed and most used tags, when you create a question).

I found it weird that Jelena's tags were sorted differently: from what I can see, most used tags option is not implemented yet (I tried entering sales and the list was definitely not sorted according to my interests or participation).

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It's been two months since the OP, so I'm wondering - how is this coming along?

The whole bunch of month-old questions trickled down from the Fiori tags to SD recently. And stumbled upon a tag with 1 question today.

Any chance to see less tags before summer?

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I think, there were some tags renamed (which did not go very smoothly), but I have not encountered deleted tags - I have an old copy of the *.xls file with tags from October and the few ones, which I checked as potential candidates for deletion or consolidation, are still present, with no content, of course...

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You might share the list of tags without contents, so I can ask dummy questions in those - "solving" the issue that way might be faster:)

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Erm... why would you want to ask dummy questions for these? Don't you wish that all these tags are gone at some point? Anyway, a few examples are FUZZY! Post Data for.... [choose any country] and SAP address directories tags. I cannot comment on the usefulness of so many SAP BusinessObjects geocoding tags - to me this seems a bit of an overkill, but I am not familiar with the subject. :)

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Sorry, I added quotes around the word "solving" - I hope that claries my intent :)

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